To ensure adherence to the vendor's release schedule, UNM IT is upgrading Banner applications on Wednesday, February 19th, 2020, starting at 7:00 am and ending at 9:00 am.

The following services will be unavailable during the upgrade:
-No services are impacted

Wednesday, February 19, 2020 from 8:30 AM to1:30 PM., the Cascade Web Content Management System (cascade.unm.edu) will be unavailable during the Cascade upgrade.

This upgrade will provide needed fixes, security updates, and new features to maintain the system and keep in current support with the vendor. While the tool will be unavailable, web pages will continue to be served.

To ensure users are assigned the proper O365 license as their roles at UNM change (i.e. Student to Staff, Staff to Student, etc.), UNM IT is re-implementing a nightly license "true up" process on Tuesday, February 18 between 4:30 PM and 10:30 PM.

No impact or outage is expected, although this may result in some accounts receiving different O365 licenses vs. what are assigned today. Additionally, some accounts (<50) that are in inconsistent states today will be addressed by the true up.

Although unlikely, if you experience issues as a result of this change, please contact the UNM IT Service Desk. Symptoms of a licensing issue may include:

-"Something Went Wrong; There was something that went wrong with the application. Please refresh your browser window to continue"
-"Email has been blocked"
-"It looks like your account has been blocked"
-"Wait 10 minutes and refresh the page. If you don't see any apps, contact your IT department"

Thank you for your patience and understanding as we work to improve our services.

We have been receiving reports of users having issues logging into MyReports.  IT technicians are aware of the issue and are working to resolve it as soon as possible. 

Recently, 6370 student NetID accounts have been identified to reached the designated deletion cycle according to FastInfo 6269. If you are a former student, have not completed at least one credit hour in the last calendar year, or you were admitted to UNM but did not register for classes, your netid has been flagged to begin the deletion cycle. If this is the case, please see the information below that was sent from the unmnetid@unm.edu email address via the netid-notices-l listserv on Friday, February 14, 2020

Your UNM NetID will be locked on Saturday, February 22, 2020.

Your UNM NetID has been marked for deletion because you are listed as not having completed at least one credit hour in the last calendar year or you were admitted to UNM but did not register for classes by the start of the semester. Your UNM NetID will be locked on Saturday, February 22, 2020, and deleted 53 days later if no changes occur.

Please review the following information about transitioning away from using your UNM NetID:

You should have access to your netid this week with your current non-expired password.

You can continue to access your account until Saturday, February 22, 2020 with your current password. Password expiration is still in effect during the 60-day deletion cycle. You can check when your password expires by going to netid.unm.edu and at the bottom of the page click the "When does my password expire" button and follow the instructions. If your password has expired or is due to expire before Saturday, February 22, 2020, be sure to update it at netid.unm.edu.  

Do you want people to know your UNM email address is closing (and how to contact you)?

Set up an auto-reply (vacation) message to let people know the account is closing. The message can include alternate contact information if you choose.  While logged into lobomail.unm.edu, go to the "Office 365 settings" drop-down menu on the upper right side of the interface (under the cog icon). Choose "Automatic Replies" from the menu. Follow the instructions and click the "Save" link in the upper left side of the page to finalize your action. Test the reply is working by sending the account email from another source.   

Do you have a copy of your unofficial transcript?

You might want to print out a copy of your unofficial transcript from LoboWeb before you lose your NetID access. Once your account is deleted, if you need a copy of your transcript, you will need to contact the Records office directly. For more information, see https://registrar.unm.edu/transcripts/.

Do you need to save any files or emails?

Be sure to move any emails and files from your account that you want to keep. The contents of the entire account will be deleted by the 60th day of the deletion cycle. Important note:  Due to storage limitations, IT only keeps 30 days of backup files.

Is your UNM email address, your login name for any external sites?

If you use your UNM email address as your login name on any external sites such as Facebook, be sure to change it on the site before your account gets locked.

Is your UNM email address a recovery address on any external sites?

If your UNM email address is a recovery email address on any external sites such as Google or your bank, be sure to update those site settings with a new email address.   Do you make regular payments using LoboWeb? Please check with the Bursar’s office at 505) 277-5363 to find out alternative methods to make your payments once your account has been locked and deleted. Their website is http://bursar.unm.edu/.

Do you still want to take classes at UNM?

If you would like to take classes, you will need to be re-admitted to UNM first. You can contact Admissions at 277-8900 or 1-800-CALL-UNM. The website is http://www.unm.edu/apply/.  If you are re-admitted during the initial 50 days, the marked for deletion date on your NetID will automatically be removed and the account deletion cycle stopped.

If you were admitted for this semester but did not register, you need to request a semester change when you contact Admissions.  

Are UNM Alumni eligible for NetIDs?

At this time, UNM Alumni are not eligible for NetIDs. The extra one-year account eligibility is based on the last class taken and not on your graduation date.  

Will you be able to get your UNM NetID back in the future?

If you return to UNM in some capacity in the future, you may be able to request your old NetID back. Contact UNM IT directly once your Banner record is active to request your UNM NetID be re-activated.

Can I have more time to make other email arrangements?

If you feel this closure is in error or need a little extra time to make other email arrangements, please submit a service request at help.unm.edu. In the description field, include the reason why you think this closure is in error or why you need some extra time. Be sure to include a phone number in case we need to contact you about your request.  

More information on the NetID deletion process can be found in the following answers in the StudentInfo knowledge base (studentinfo.unm.edu).  

Answer ID# 135: How long after graduation, will my email account be deactivated?  

Answer ID# 6269: What happens during the 60-day NetID deletion cycle?  

Answer ID# 6272: How do I transition away from using my NetID when I leave UNM?  

Answer ID# 6158: How can I request my old NetID back?  

Please note:  Information Technologies is NOT providing links in this email because phishers will mimic that format to try to trick people to give out their personal data. To help protect your personal information and electronic devices, always go to the actual password reset page or download site instead of relying on email links that might have been spoofed.

For questions, please call IT Customer Support Services at 505-277-5757 or see StudentInfo.unm.edu.

Beginning October 13, 2020, Microsoft will retire Basic Authentication for EWS, EAS, IMAP, POP and RPS to access Exchange Online. Note: this change does not impact SMTPS legacy auth (smtp.office365.com)

There are several actions that you can take to avoid service disruptions on client applications, and we describe them below. If no action is taken, client applications using Basic Authentication for these protocols will stop working on October 13, 2020.

Any application using OAuth 2.0 (Modern Authentication) to connect to these protocols, will continue to work without change or interruption. The most common examples of these include:

• Outlook Web Access (Lobomail)
• Outlook 2013 for Windows client or later (*Outlook 2013 requires a registry key change)
• Outlook 2016 for Mac client or later
• Outlook app for iOS and Android
• Mail app for macOS Mojave (10.14.x) or later
• Mail app for iOS 11.3.1 or later

You have several options on how to prepare for the retirement of Basic Authentication, but we recommend switching to one of the supported email clients noted above (if you have not already) as we believe it provides the best overall experience for O365 connected users.

Some 3rd party email clients can be (re)configured to use Modern Authentication instead of Legacy Authentication – these are not supported or condoned by UNM IT:

• Mozilla Thunderbird with the owl plugin (~$12/year per user)
• Evolution with the evolution-ews (Exchange Web Services) plugin

If you are responsible for vendor hosted or custom developed applications that interact with Office 365 mailboxes via Legacy Authentication, those will need to be remediated as well. These would generally be situations where a process is "monitoring" or "polling" an Office 365 mailbox, looking for new messages (as noted, sending email via O365 is not affected). This configuration would resemble the following in devices, clients or applications:

• Host/Server: outlook.office365.com
• Ports: 993 or 995

Thank you for your patience and understanding as we conform to the security standards that Microsoft communicates and implements for its customers.

My.unm.edu and other CAS applications are intermittently unavailable. IT is aware of these issues and working to resolve them promptly. 

When attempting to run reports in Banner 9, the page fails to load. IT is aware of these issues and working to resolve them promptly. 

It is being reported there is a voice and data outage in the Student Support Services Center.  Technicians are aware of the issue and are working on a prompt resolution. 

The UNM IT Workstation Management team have been made aware that Apple has recently announced a voluntary recall of limited older generation 15-inch MacBook Pro batteries. MacBook Pros sold between September 2015 and February 2017 may pose a fire safety risk due to overheating. To determine which MacBook Pro you have, follow the steps below to confirm model and determine if your computer is eligible for this program.

Click the Apple symbol (?) in the upper left corner and choose About This Mac.

If your MacBook Pro model is “MacBook Pro (Retina, 15-inch, Mid 2015)” copy the serial number and use the link below to enter your serial number to determine if your Mac is eligible.

https://support.apple.com/15-inch-macbook-pro-battery-recall

If your computer is eligible for this program, please contact your local IT if Mac is UNM owned. If this is your personal computer, follow the instructions with the provided link above to schedule a repair with Apple.

For more information regarding the MacBook Pro battery recall follow the link below for info:

https://support.apple.com/15-inch-macbook-pro-battery-recall

The UNM IT Customer Support Service Desk and the UNM Information Security & Privacy Office (ISPO) have received many reports of fraudulent/phishing emails sent to UNM community members.

Extortion Emails

There does not appear to be any evidence of automatic downloads, malware, or other malicious software associated with the email samples provided.  Any credentials (usernames, passwords, etc.) associated with these emails appear to have been the result of high-profile data breaches of parties external to UNM.

For more information regarding extortion email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):

https://www.ic3.gov/media/2018/180807.aspx

Impersonation Emails

All email accounts associated with the impersonation attempts have been hosted by third-parties external to UNM.  As with the extortion emails referenced above, there does not appear to be any indication of compromised UNM accounts associated with these types phishing/spoofing campaigns.  Additionally, there is no evidence automatic downloads, malware, or other malicious software associated with the email samples provided.

For more information regarding extortion email schemes please reference the following PSA from the Federal Trade Commission (FTC):

https://www.consumer.gov/articles/imposter-scams

What you can do

UNM community members are encouraged to report suspicious activity to the University Information Security & Privacy Office at the address security@unm.edu.  Where possible, ISPO staff encourage users to submit samples ‘as an attachment’ so the full message headers can be analyzed.  For information on providing an email as an attachment please visit the following:

https://ispo.unm.edu/frequently-asked-questions.html

Spam:

These messages typically have one or more of the following attributes/characteristics:

• The messages are unsolicited and are sent from unfamiliar addresses
• Contain ‘[SPAM?? #%]’ in the subject line
• Contain advertising in the message body

What you should do:  Forward the Spam sample (as an attachment) to spamdrop@unm.edu

Phishing:

These messages typically have one or more of the following attributes/characteristics:

• The messages are unsolicited and are sent from unfamiliar addresses
• The message body encourages you to take any action such as responding to the original message or clicking a link, or contains otherwise suspicious text

What you should do:  Forward the Phishing sample (as an attachment) to security@unm.edu

To stay updated with the latest phishing attempts and major security alerts visit the ISPO’s Phish Bowl and Advisories page:

https://ispo.unm.edu/phish-bowl/index.html

https://ispo.unm.edu/advisories/index.html

For more information regarding phishing/spoofing email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):

https://www.ic3.gov/crimeschemes.aspx#item-14

If you feel you have been the victim of a crime please file a report with UNM PD or visit https://police.unm.edu.

In the last several weeks, numerous customer NetIDs and passwords were compromised through successful phishing attacks. These attacks have become more sophisticated, and now include using UNM’s SharePoint online services to distribute malicious/ phishing content.  UNM IT is investigating and working to mitigate the attacks.

To continue offering the best service possible. storage infrastructure improvements for Cpanel-p54 will be made on Saturday, February 29, 2020, from 8 am to 12pm. Cpanel-p54 and sites hosted on it will be unavailable during that time, and will redirect to https://sos.unm.edu.

The following web sites will be affected:

Domain
aaphd.unm.edu
academictech.unm.edu
academictechnologies.unm.edu
adobe.unm.edu
advancingwomeninscience.unm.edu
afp.unm.edu
africana.unm.edu
africanastudies.unm.edu
africanastudies-temp.unm.edu
agbs.unm.edu
agile-mfg.unm.edu
aicae.unm.edu
aiche.unm.edu
amsa.unm.edu
amwa.unm.edu
analytic.unm.edu
ants.unm.edu
aolme.unm.edu
apa1906.unm.edu
aperiodic.unm.edu
arc.unm.edu
arc-temp.unm.edu
artsentrepreneurship.unm.edu
as2.unm.edu
asbmb.unm.edu
asmbehavior.unm.edu
asme.unm.edu
aspire.unm.edu
at.unm.edu
atmantis.unm.edu
atmantisdev.unm.edu
autonomy.unm.edu
awwaunm.unm.edu
bc.unm.edu
bc-dev.unm.edu
bchelp.unm.edu
beststudentessays.org
biologicalannihilation.unm.edu
blog.unmcop.unm.edu
blsa.unm.edu
bme.unm.edu
bme-temp.unm.edu
bpa.unm.edu
bpschapter.unm.edu
brickerlab.unm.edu
bse.unm.edu
career.unm.edu
career-dev.unm.edu
carroll-lab.unm.edu
catering.unm.edu
cbegsa.unm.edu
cbi.unm.edu
ccbear.unm.edu
ccsgradcertonline.unm.edu
cdl.unm.edu
ce305.unm.edu
cecal.unm.edu
cecaldev.unm.edu
cecal-temp.unm.edu
ceformgen.unm.edu
ceformgendev.unm.edu
ceformgen-temp.unm.edu
celac.unm.edu
celac-temp.unm.edu
ceonline.unm.edu
ceonline-temp.unm.edu
cert.newmexicokids.org
cexibo.unm.edu
cexibodev.unm.edu
cfc.unm.edu
changes.unm.edu
chemistry.unm.edu
chemistry-temp.unm.edu
chi-lab.unm.edu
christianpharmacistsfi.unm.edu
chtm-labtracker.unm.edu
cmem.unm.edu
cmem-temp.unm.edu
coeresearch.unm.edu
coeresearch-temp.unm.edu
coestaff.unm.edu
colloids.unm.edu
comadre-temp.unm.edu
communityengagement.unm.edu
compecon.unm.edu
compecon-temp.unm.edu
compres.unm.edu
copycenter.unm.edu
copycenter2.unm.edu
copyright.unm.edu
copyright-temp.unm.edu
cplt.unm.edu
cplt-dev.unm.edu
craftguild.unm.edu
creativecampus.unm.edu
csi.unm.edu
csi-temp.unm.edu
cssc.unm.edu
cte-temp.unm.edu
cyfd.newmexicoprek.org
datyelab.unm.edu
deca.unm.edu
deltasig.unm.edu
deltasig-temp.unm.edu
dempnsc.unm.edu
dentalhygieneonline.unm.edu
dev.newmexicokids.org
dev.newmexicoprek.org
dev.nmtqris.org
dev1.newmexicokids.org
dgr.unm.edu
dhlawrenceranch.unm.edu
dielslab.unm.edu
digitalmeasures.unmcop.unm.edu
dma.unm.edu
ecoliteracy.unm.edu
election.unm.edu
emanage.unm.edu
emedapplicant.unm.edu
emed-dev.unm.edu
emsaconed.unm.edu
engineering.unm.edu
engineering-dev.unm.edu
engineeringexperts.unm.edu
eodtest.unm.edu
esports.unm.edu
evpadmin.unm.edu
exoplanets.unm.edu
fieldservice.unm.edu
food.unm.edu
fourcorners.unm.edu
fsp.fieldservice.unm.edu
fsp-dev.fieldservice.unm.edu
garzonlab.unm.edu
gcf.unm.edu
gcf-test.unm.edu
gened.unm.edu
genedfaculty.unm.edu
geographyphd.nmsu.unm.edu
geographyphdnmsu.unm.edu
ghz.unm.edu
globalprograms.unm.edu
gomezlab.unm.edu
gomez-research.unm.edu
go-online.unm.edu
gps.unm.edu
gpsagrants.unm.edu
gpsagrants-dev.unm.edu
gpsagrants-temp.unm.edu
gps-temp.unm.edu
gps-visitor.unm.edu
grandchallenges.unm.edu
gsc.unm.edu
hdls.unm.edu
healthcamp.unm.edu
helab.unm.edu
hep.unm.edu
hess.fieldservice.unm.edu
hess-dev.fieldservice.unm.edu
hillel.unm.edu
honors.unm.edu
hsc-learn.unm.edu
iaie.unm.edu
iaudit.unm.edu
ibsg.unm.edu
ibsg-temp.unm.edu
idpi.unm.edu
idpi-temp.unm.edu
ieee.unm.edu
ifair.unm.edu
ifair-temp.unm.edu
imchiefs.unm.edu
ims.unm.edu
indignm.unm.edu
inmm.unm.edu
inspired.unm.edu
intlacac.unm.edu
intwp.newmexicoprek.org
iom.unm.edu
iotonline.unm.edu
isa.unm.edu
iscoop.unm.edu
isco-op.unm.edu
ismart.unm.edu
isss.unm.edu
ivpcl.unm.edu
jthomaslab.unm.edu
kkpsigammaiota.unm.edu
kunmgenerationlisten.unm.edu
laii.unm.edu
laii-temp.unm.edu
leag.unm.edu
learninfo.unm.edu
learninfodev.unm.edu
learninfo-temp.unm.edu
learnweb.unm.edu
learnwebdev.unm.edu
lebleu-dirklab.unm.edu
ling.unm.edu
live.unm.edu
loboalerts.unm.edu
lobolanguagelab.unm.edu
lobolaunch.unm.edu
lobospirit.unm.edu
lobotri.unm.edu
lobowics.unm.edu
losalamos.unm.edu
lsamp.unm.edu
ltap.unm.edu
lwa.unm.edu
map.newmexicokids.org
marhes.unm.edu
massspec.unm.edu
mcled.unm.edu
mecha.unm.edu
medinst.unm.edu
megse.unm.edu
metals.unmcop.unm.edu
michellekellsfaculty.unm.edu
moodle.unmcop.unm.edu
mpscg.unm.edu
msb.unm.edu
msb-temp.unm.edu
mssa.unm.edu
muntu.unm.edu
musicedonline.unm.edu
nanometa.unm.edu
napawfunm.unm.edu
nas.unm.edu
nastest.unm.edu
ne.unm.edu
newmexicokids.org
newmexiconewsport.com
newmexiconewsportorg.unm.edu
newmexicoprek.org
newssymposium.unm.edu
nextsteps.unm.edu
nhccunm.unm.edu
nmdid.unm.edu
nmecsc.org
nmel-cdn.unm.edu
nmel-cdn-temp.unm.edu
nmhr.unm.edu
nmhr-db.unm.edu
nmr.unm.edu
nmsc.unm.edu
nmsolar.unm.edu
nmtqris.com
nmtqris.org
nsbe.unm.edu
nsfstep.unm.edu
nsme.unm.edu
nsme-dev.unm.edu
nuco.unm.edu
oca.unm.edu
ocadigs.unm.edu
oer.unm.edu
ofas.unm.edu
oilsgrad.unm.edu
ombudsfac.unm.edu
onlinescheduling.unm.edu
osa.unm.edu
osp-dev.unm.edu
osp-test.unm.edu
ostem.unm.edu
ostem-temp.unm.edu
ovpr-apps.unm.edu
pagsa.unm.edu
palliativecare.unm.edu
passport.unm.edu
pathfinder.unm.edu
paws.unm.edu
pbknm.unm.edu
pci.unm.edu
pci-dev.unm.edu
pcnc.unm.edu
pemconed.unm.edu
pep.unm.edu
petsevlab.unm.edu
pharmlife.unmcop.unm.edu
phialphatheta.unm.edu
physics-demo.unm.edu
physicsdev.unm.edu
physics-reu-application.unm.edu
pikappaphi.unm.edu
pike.unm.edu
pikes.unm.edu
playgolf.unm.edu
portsecurity.acct.unm.edu
portsecurity.unm.edu
potterysouthwest.unm.edu
prepa.unm.edu
prepasociety.unm.edu
printshop.unm.edu
privacy.unm.edu
privacy-dev.unm.edu
psichi.unm.edu
publicart.unm.edu
pubs.unmcop.unm.edu
quantum.unm.edu
quantumoptics.unm.edu
quetzal.unm.edu
recovery.unm.edu
research-temp.unm.edu
resilience.unm.edu
resilience-institute.unm.edu
res-ins.unm.edu
rfant.unm.edu
rgsa.unm.edu
riochama.unm.edu
riochamasurvey.unm.edu
saea.unm.edu
sages.unm.edu
sangehanlab.unm.edu
sanghanlab.unm.edu
sarm.unm.edu
sarm-temp.unm.edu
scbs2020.unm.edu
sconsdoc.unm.edu
sconsdocdev.unm.edu
scribendi.unm.edu
scusa.unm.edu
sevlter.unm.edu
sevlter-temp.unm.edu
shrevelab.unm.edu
siterequest.unm.edu
skc.unm.edu
soe.unm.edu
soefp.unm.edu
somsign.unm.edu
src.unm.edu
srcdev.unm.edu
src-temp.unm.edu
sscptest.unm.edu
sse.unm.edu
statewide.unm.edu
stemed.unm.edu
stemsummer.unm.edu
stemu-admin.unm.edu
stemu-dev.unm.edu
stemuniversity.unm.edu
stemuniversity-migrate.unm.edu
stemuprod.unm.edu
stg.newmexicokids.org
stg.nmtqris.org
stonelab.unm.edu
strategy.unm.edu
studentfeedback.unm.edu
student-feedback.unm.edu
studentgrievances.unm.edu
sums.unm.edu
sunshine.unm.edu
support.nmecsc.org
support.unm.edu
sustainability.unm.edu
svpforfa.unm.edu
sweilab.unm.edu
swfc.unm.edu
tabletop.unm.edu
taha.unm.edu
taosart.unm.edu
taoslibrary.unm.edu
taxation.unm.edu
tce.unm.edu
tempstemed.unm.edu
test.unmcop.unm.edu
test2.unmcop.unm.edu
theacademy.unm.edu
tot.unm.edu
tot-temp.unm.edu
transportation.unm.edu
transportationdev.unm.edu
transportation-temp.unm.edu
tru.unm.edu
trugps.unm.edu
tsc.unm.edu
tscdev.unm.edu
tscint.unm.edu
ucollege.unm.edu
ultimate.unm.edu
ultimatetemp.unm.edu
undocumented.unm.edu
unm5.unm.edu
unmclubsoccer.unm.edu
unmcop.unm.edu
unmhdirectory.unm.edu
unmite.unm.edu
unmonline.unm.edu
unmonlinescheduling.unm.edu
unmwac.unm.edu
valenciacampus.unm.edu
vonkarman.unm.edu
vote2018.unm.edu
vrs.unm.edu
webappsdev.unm.edu
webhostinginfo.unm.edu
whittenlab.unm.edu
wild.unm.edu
wim.unm.edu
windtest.unm.edu
womenstudies.unm.edu
womenstudies-temp.unm.edu
wrp.unm.edu
wsvunm.unm.edu
wwwdgr.unm.edu
yucatecmaya.unm.edu

To remain compliant with vendor support, UNM Information Technologies with be upgrading the AppWorx job scheduling system Saturday, February 29, 2020, between 8:00am and 12:00pm.

To ensure continued security and functionality, the Windows Enterprise Services team will be making minor changes to domain controllers on Wednesday, February 26, 2020, between 8:00 AM and 5:00 PM.

No outage or impact is expected.

In order to facilitate security and ensure uptime, IT Networks will upgrade the firewall on Sunday, February 23rd, 2020 at 10am, with work lasting until 3pm. During this time, we do not expect an outage, but one may occur. Please expect internet services to be intermittently unavailable during this time. This may include access to the internet, internal services, VOIP phone access, or wireless access.

Jaggaer CA, GlobalSign has issued new certificates and will be required moving forward. They will require these certificates to be trusted by our systems to keep the integration between Jaggaer and UNM operational. They plan on updating our Production instance on February 22nd from 4:00pm-5:00pm. There will be no outages associated with this change.

As part of UNM’s effort to strengthen UNM's IT infrastructure, UNM IT will be performing a cutover of the FAMIS 2008 servers in the legacy datacenter to the cloned FAMIS servers in the SDDC on Thursday, 2/20/2020 starting at 12:15 PM and ending at 12:30 PM.

Services Unavailable during the cutover:
FAMIS Classic

NMDID is a grant-funded application project that Arts&Science, Center for Advance Research Computing (CARC), and UNM IT worked on for the last few years. The application provides researchers with access to whole human body computed tomography scans and rich body of associated metadata. The application will officially be available on 2/18/2020 at https://nmdid.unm.edu.

If you have inquiries, please contact the A&S Helpdesk at: https://ait.unm.edu/