Error message when trying to download Windows Symantec Installer from IT downloads, 5/24/18 - Ongoing
Period: 5/24/18 2:15pm - Present
IT has received calls that users are unable to download Windows Symantec Installer from IT downloads. They get an error message: Virus/Spyware Download Blocked. The Download of the virus/spyware has been blocked in accordance with company policy. Please contact your system administrator if your believe this is in error. File name: setup.exe.
Error occurs for both WIN-SEP-14-32bit.zip and WIN-SEP-14-64bit.zip downloads. OSX-SEP-14.zip and OSX-Symantec- Uninstaller zip download options are not getting this issue.
Emails in Foreign Languages
Period: 4/30/18 10:35 am - Present
A substantial influx of spam emails from the domain 'qq.com' was detected and UNM IT technicians have removed the messages post-delivery from LoboMail inboxes.
UNM IT Billing Index Change Deadlines
Period: 4/20/18 - Present
To facilitate timely and efficient fiscal year end processing, UNM IT must receive June and July index change requests for IT billable services in advance.
- If your index will change effective June 01, 2018, please submit your Help.UNM request no later than May 04, 2018.
- If your index will change effective July 01, 2018, please submit your Help.UNM request no later than May 15, 2018.
Please follow these deadlines to prevent delays in processing these index changes. Submissions after these deadlines will result in departments being required to process journal vouchers to move IT charges to the new index.
In addition, to improve ongoing efficiency and effectiveness, UNM IT is modifying index change processes and must receive all index change requests in advance. For a complete listing of UNM IT index change deadlines, please view FastInfo 7701.
To submit an index change for an IT billable service:
- Point your browser to https://help.unm.edu
- In the upper left corner, select ‘Click to login’
- Enter your UNM Netid and password
- Select ‘Make a Request’
- Select ‘Index Changes’
- In step 2, select Request Type ‘New’, enter the service (ex: 5052775757), old billing index, and new billing index.
- Select ‘Submit’
If you have questions, please contact the UNM IT Service Desk via Help.UNM (https://help.unm.edu) or 277-5757.
MacOS High Sierra
Period: 10/5/17 2:20 pm - Present
UNM IT is proud to announce full support for macOS High Sierra.
If you are a Banner user ( INB ), there are special settings that you need to apply. Please see Fast Info article 7700 for configuration and instructions.
If you are a lobotime user, there are special settings that you need to apply. please see Fast Info article 7699 for configuration and instructions
The Symantec Anti Virus client compatible with macOS High Sierra is now available at http://it.unm.edu/download/
Phishing Emails Ongoing
Period: 3/23/17 - Present
UNM IT and Security have reports of several Phishing emails being sent out to and from UNM email addresses.
If you receive an email about being blocked, blacklisted, or some other suspicious email, please see below and determine the appropriate category and process.
- Flagged by [SPAM?? #%] in the subject line: Already identified by our system and can be deleted.
- Emails that are unsolicited and are usually advertising.
- Forward as an attachment to email@example.com
- Phishing: These messages usually consist of;
- Unsolicited email with action/s such as clicking links or attachments
- Unknown sender(s)
- Content is suspicious and/or asks for personal information
- Forward as an attachment to firstname.lastname@example.org
- Dangerous Phishing:
- Asks for credentials directly or with a link
- May use authentic looking branding (ex: for UNM, Nusenda, FedEx, UPS, etc.)
- Forward as an attachment to email@example.com
Use this list to see some phishing (fake) emails that have been spotted at The University of New Mexico:
If you suspect that your UNM-owned computing asset and/ or your UNM NetID have been compromised, you should:
• Immediately change your NetID password at https://netid.unm.edu/ or by calling the UNM Information Technologies (IT) Customer Service Desk at 505-277-5757.
• Gather information about the event including the following: date and time of the event, location of the event, and how you suspect the event may have occurred.
• Report the event by opening a Help.UNM ticket at https://help.unm.edu and by calling the ISPO on-call number 505-277-2497.
Student Printing WEPA Implementation
Period: 7/23/18 - 7/31/18
In Collaboration with IT Academic Technologies, University Libraries, The Law School, IT Officers and Health Sciences Library, The University of New Mexico is partnering with Wepa, a cloud-based printing service to deliver improved printing services to students on campus beginning Fall, 2018. This partnership will bring many improvements to student printing on campus, including:
• Convenient locations – The new system will allow students to send documents to the cloud from anywhere and retrieve their prints from any of the 55 print stations located in libraries, computer labs, classroom buildings, and locations across campus.
• Consistent printing prices – The new printing solution will mean consistent printing prices across campus. For many locations, these rates are lower than the current rate.
• Many ways to print – The new printing solution will allow students to send print jobs directly from a wide variety of devices and solutions, including Mac/PC printing, document uploads using a browser, mobile, email, cloud, and USB.
• Many ways to pay – The Wepa solution supports many payment methods including Lobcard, Wepa Print Cards, and credit/debit cards
• Many colors, shapes, and sizes – The solution supports black and white, color, and duplex printing in many sizes including standard letter, legal, and tabloid sizes.
This decision matches the decision that the University Libraries made in 2017 and was made in consultation with ASUNM and GPSA leadership as well as the Academic Technologies Advisory Board.
Production service will be rolled out during the week of July 23rd. The legacy printing services will continue to be available until the last piece of work is done on July 31st.
More information can be found at: https://printing.unm.edu/