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IT Alerts
Urgent Notices
(Resolved) LAMB access is down
Resolved: 11/19/19 10:37
Type: Outage
Period: 11/19/19 7:45am - Present
LAMB Access is currently offline.
UNMIT is working on the incident and are working on a resolution
Thank you
UNMIT
Apple MacBook pro 15 battery recall
Type: Issue
Period: 7/3/19 12:00 am - Present
The UNM IT Workstation Management team have been made aware that Apple has recently announced a voluntary recall of limited older generation 15-inch MacBook Pro batteries. MacBook Pros sold between September 2015 and February 2017 may pose a fire safety risk due to overheating. To determine which MacBook Pro you have, follow the steps below to confirm model and determine if your computer is eligible for this program.
Click the Apple symbol (?) in the upper left corner and choose About This Mac.
If your MacBook Pro model is “MacBook Pro (Retina, 15-inch, Mid 2015)” copy the serial number and use the link below to enter your serial number to determine if your Mac is eligible.
https://support.apple.com/15-inch-macbook-pro-battery-recall
If your computer is eligible for this program, please contact your local IT if Mac is UNM owned. If this is your personal computer, follow the instructions with the provided link above to schedule a repair with Apple.
For more information regarding the MacBook Pro battery recall follow the link below for info:
https://support.apple.com/15-inch-macbook-pro-battery-recall
Phishing/Spoofing Campaigns - Ongoing
Type: Announcement
Period: 10/23/18 - Present
The UNM IT Customer Support Service Desk and the UNM Information Security & Privacy Office (ISPO) have received many reports of fraudulent/phishing emails sent to UNM community members.
Extortion Emails
There does not appear to be any evidence of automatic downloads, malware, or other malicious software associated with the email samples provided. Any credentials (usernames, passwords, etc.) associated with these emails appear to have been the result of high-profile data breaches of parties external to UNM.
For more information regarding extortion email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):
https://www.ic3.gov/media/2018/180807.aspx
Impersonation Emails
All email accounts associated with the impersonation attempts have been hosted by third-parties external to UNM. As with the extortion emails referenced above, there does not appear to be any indication of compromised UNM accounts associated with these types phishing/spoofing campaigns. Additionally, there is no evidence automatic downloads, malware, or other malicious software associated with the email samples provided.
For more information regarding extortion email schemes please reference the following PSA from the Federal Trade Commission (FTC):
https://www.consumer.gov/articles/imposter-scams
What you can do
UNM community members are encouraged to report suspicious activity to the University Information Security & Privacy Office at the address security@unm.edu. Where possible, ISPO staff encourage users to submit samples ‘as an attachment’ so the full message headers can be analyzed. For information on providing an email as an attachment please visit the following:
https://ispo.unm.edu/frequently-asked-questions.html
Spam:
These messages typically have one or more of the following attributes/characteristics:
- The messages are unsolicited and are sent from unfamiliar addresses
- Contain ‘[SPAM?? #%]’ in the subject line
- Contain advertising in the message body
What you should do: Forward the Spam sample (as an attachment) to spamdrop@unm.edu
Phishing:
These messages typically have one or more of the following attributes/characteristics:
- The messages are unsolicited and are sent from unfamiliar addresses
- The message body encourages you to take any action such as responding to the original message or clicking a link, or contains otherwise suspicious text
What you should do: Forward the Phishing sample (as an attachment) to security@unm.edu
To stay updated with the latest phishing attempts and major security alerts visit the ISPO’s Phish Bowl and Advisories page:
https://ispo.unm.edu/phish-bowl/index.html
https://ispo.unm.edu/advisories/index.html
For more information regarding phishing/spoofing email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):
https://www.ic3.gov/crimeschemes.aspx#item-14
If you feel you have been the victim of a crime please file a report with UNM PD or visit https://police.unm.edu.
(Resolved) LAMB access is down
Resolved: 11/19/19 10:37
Type: Outage
Period: 11/19/19 7:45am - Present
LAMB Access is currently offline.
UNMIT is working on the incident and are working on a resolution
Thank you
UNMIT
(Updated) Banner issues 11/6
Updated: 11/12/19 12:34
I wanted to provide the current fix we have and some additional information in regards to this Service Invocation error in Banner just as an FYI.
On Monday, this error was related to some stuck threads but those were cleared and now the issue appears to be strictly a browser issue.
I was actually able to just replicate this issue in chrome. I was able to quickly resolve by closing the Banner tab(not even the whole browser), cleared the cache, and clicked banner 9 again via my.unm.edu and did not receive the error.
Currently I am just monitoring the child incidents and providing the below email and have yet to have a user reply that it did not resolve their issue.
I just wanted to provide this fix to you in efforts to quickly resolve the issue if there are any calls.
Here is the email I have been sending which includes instructions for IE, Chrome, and Firefox. I would recommend just clearing cache before enabling compatibility mode, but we have had one user that compatibility mode was necessary to resolve the error.
"Hello,
The cause of this issue has been determined to be the browser cache and in some cases the compatibility view settings. Follow the instructions below for your preferred browser.
Here are instructions for fixing this issue for Internet Explorer:
Clear Cache:
Open Internet Explorer
Click the gear icon in the top right corner and select "Internet options".
Within the "General" tab under "Browsing history" click "Delete..."
Make sure the check boxes next to "Temporary Internet files and website files", "Cookies and website data", and "History" are checked
Click "Delete"
Compatibility View Settings:
Open Internet Explorer
Click the gear icon in the top right corner and select "Compatibility View Settings".
Enter "unm.edu" without quotations in the "Add this website:" filed and click "Add",
Make sure the box next to "Display intranet sites in Compatibility View" is checked.
Here are instructions for fixing this issue for Chrome:
Clear Cache:
Open Chrome.
At the top right, click the 3 vertical dots.
Click More tools Clear browsing data.
At the top, choose "All time" as the time range.
Make sure the boxes next to "Browsing history", "Cookies and other site data" and "Cached images and files" are checked.
Click Clear data.
Compatibility View Settings:
Open Chrome and right click the icon in the task bar
Right click "Google Chrome" within the popup options and select "Properties"
Click on the "Compatibility" tab and enable compatibility mode by checking the checkbox next to "Run this program in compatibility mode for:" and Windows 8 should be a sufficient version to resolve the issue. Windows 7 may be needed to be selected if the issue persists.
Here are instructions for fixing this issue for Firefox:
Clear Cache:
Open Firefox.
At the top right, click the 3 horizontal lines.
Click "Options".
Click "Privacy & Security"
Under "History", click "Clear History..." and select "Everything" as the time range and click "Clear Now".
Under "Cookies and Site Data" click "Clear Data...", make sure both check boxes are checked and click "Clear".
Compatibility View Settings:
Open Firefox and right click the icon in the task bar
Right click "Firefox" within the popup options and select "Properties"
Click on the "Compatibility" tab and enable compatibility mode by checking the checkbox next to "Run this program in compatibility mode for:" and Windows 8 should be a sufficient version to resolve the issue. Windows 7 may be needed to be selected if the issue persists.
Type: Issue
Period: 11/6/19 - Present
We are receiving reports of users receiving the error message, "Service Invocation Failed". IT technicians are aware of the issue and are working to restore service.
Adobe Sign Electronic Signature Tool Phase 1 (10/2019-11/2019)
Type: Announcement
Period: 10/1/19 - 11/30/19
UNM’s Main Campus is replacing the current enterprise electronic signature system (DocuSign) with Adobe Sign. The new system will be available for those using e-signatres in Jaeger/TCM.
The application became available for use on Thursday, 10/31/2019. Members of the following groups who have not yet begun to use the application were able to do so on Monday, 11/04/2019:
1. UNM Purchasing
2. UNM Medical Group
3. HSC Unrestricted Accounting
4. Payroll
5. UNM Human Resources
For further information, please view the Fast Info. Articles (Internal, External ), or contact the IT Customer Support Services at 277-5757 with questions.
Changes to LoboMail (Office 365) licensing, 10/22 - 11/26
Type: Announcement
Period: 10/22/19 - 11/26/19
To add functionality and reduce expenditure, UNM is updating and applying new licenses to all Office 365 users between October 22 and November 26, 2019. No impact or outage is expected - the license transition is seamless.
All users are presently licensed with "A1" but going forward, active users will be licensed with "A3" instead. The differences between the A1 and A3 license are described here: https://www.microsoft.com/en-us/microsoft-365/academic/compare-office-365-education-plans. Most notably, mailbox sizes transition from 50 GB to 100 GB and additional O365 apps (like Bookings) are available to faculty/staff (though not officially supported by UNM IT). In addition, the Office 365 download is consolidated into the A3 license (instead of being licensed separately).
Licenses will be assigned dynamically based on student/faculty/staff status, with the student role taking precedence. For example, if someone is both a Student and Staff, they will receive a Student A3 license. As a user’s status changes, so will their Office 365 license.
"Active" users (i.e. any student or active faculty/staff) will receive an A3 license.
"Inactive" users (i.e. faculty/staff without an active job, generic/non-personal accounts, affiliates, retirees, emeritus, etc.) will receive an A1 license - the A1 license is similar to A3 but provides reduced functionality (for example, the downloadable Office installation is not available and mailbox size is 50 GB).
Note that these changes will rectify many long-standing license issues that may cause some users to lose functionality. As an example, under the old process, licenses were not revoked when roles changed, but the new licensing process fixes that. In other words, users with erroneous access to O365 Pro Plus (the downloadable version of Office) will lose access when the proper license is applied during the relicensing process.
Phishing/Spoofing Campaigns - Ongoing
Type: Announcement
Period: 10/23/18 - Present
The UNM IT Customer Support Service Desk and the UNM Information Security & Privacy Office (ISPO) have received many reports of fraudulent/phishing emails sent to UNM community members.
Extortion Emails
There does not appear to be any evidence of automatic downloads, malware, or other malicious software associated with the email samples provided. Any credentials (usernames, passwords, etc.) associated with these emails appear to have been the result of high-profile data breaches of parties external to UNM.
For more information regarding extortion email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):
https://www.ic3.gov/media/2018/180807.aspx
Impersonation Emails
All email accounts associated with the impersonation attempts have been hosted by third-parties external to UNM. As with the extortion emails referenced above, there does not appear to be any indication of compromised UNM accounts associated with these types phishing/spoofing campaigns. Additionally, there is no evidence automatic downloads, malware, or other malicious software associated with the email samples provided.
For more information regarding extortion email schemes please reference the following PSA from the Federal Trade Commission (FTC):
https://www.consumer.gov/articles/imposter-scams
What you can do
UNM community members are encouraged to report suspicious activity to the University Information Security & Privacy Office at the address security@unm.edu. Where possible, ISPO staff encourage users to submit samples ‘as an attachment’ so the full message headers can be analyzed. For information on providing an email as an attachment please visit the following:
https://ispo.unm.edu/frequently-asked-questions.html
Spam:
These messages typically have one or more of the following attributes/characteristics:
- The messages are unsolicited and are sent from unfamiliar addresses
- Contain ‘[SPAM?? #%]’ in the subject line
- Contain advertising in the message body
What you should do: Forward the Spam sample (as an attachment) to spamdrop@unm.edu
Phishing:
These messages typically have one or more of the following attributes/characteristics:
- The messages are unsolicited and are sent from unfamiliar addresses
- The message body encourages you to take any action such as responding to the original message or clicking a link, or contains otherwise suspicious text
What you should do: Forward the Phishing sample (as an attachment) to security@unm.edu
To stay updated with the latest phishing attempts and major security alerts visit the ISPO’s Phish Bowl and Advisories page:
https://ispo.unm.edu/phish-bowl/index.html
https://ispo.unm.edu/advisories/index.html
For more information regarding phishing/spoofing email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):
https://www.ic3.gov/crimeschemes.aspx#item-14
If you feel you have been the victim of a crime please file a report with UNM PD or visit https://police.unm.edu.
Apple MacBook pro 15 battery recall
Type: Issue
Period: 7/3/19 12:00 am - Present
The UNM IT Workstation Management team have been made aware that Apple has recently announced a voluntary recall of limited older generation 15-inch MacBook Pro batteries. MacBook Pros sold between September 2015 and February 2017 may pose a fire safety risk due to overheating. To determine which MacBook Pro you have, follow the steps below to confirm model and determine if your computer is eligible for this program.
Click the Apple symbol (?) in the upper left corner and choose About This Mac.
If your MacBook Pro model is “MacBook Pro (Retina, 15-inch, Mid 2015)” copy the serial number and use the link below to enter your serial number to determine if your Mac is eligible.
https://support.apple.com/15-inch-macbook-pro-battery-recall
If your computer is eligible for this program, please contact your local IT if Mac is UNM owned. If this is your personal computer, follow the instructions with the provided link above to schedule a repair with Apple.
For more information regarding the MacBook Pro battery recall follow the link below for info:
https://support.apple.com/15-inch-macbook-pro-battery-recall
SharePoint phishing attacks
Type: Announcement
Period: 6/3/19 - Present
In the last several weeks, numerous customer NetIDs and passwords were compromised through successful phishing attacks. These attacks have become more sophisticated, and now include using UNM’s SharePoint online services to distribute malicious/ phishing content. UNM IT is investigating and working to mitigate the attacks.
End of life for key Microsoft products (Windows 7, Office 2010, etc.) in next year
Type: Announcement
Period: 1/15/19 - 1/14/20
To promote a healthy support life cycle, several common Microsoft products will reach their end of life/end of support dates in a year or less (January 2020).
The affected products and corresponding dates are show below. The most prominent impacts are to Windows 7, Windows Server 2008 (and 2008 R2), and SQL Server 2008 (and 2008 R2).
If you are using any of these Microsoft products in your organization, please begin the process of upgrading to newer (supported) versions as soon as possible. Continuing to use these products once their end of life passes presents a security risk to the University and prevents students/faculty/staff from leveraging the latest improvements and enhancements.
Windows (desktop/laptop)
|
Product Version |
End of Life Date |
|
Windows 10 (1607) |
4/9/2019 |
|
Windows 10 (1703) |
10/8/2019 |
|
Windows 7 |
1/14/2020 |
|
Windows 10 (1709) |
4/14/2020 |
Office
|
Product Version |
End of Life Date |
|
Microsoft Office 2010 |
10/13/2020 |
Windows (server)
|
Product Version |
End of Life Date |
|
Windows Server 2008 |
1/14/2020 |
|
Windows Server 2008 R2 |
1/14/2020 |
Enterprise Applications
|
Product Version |
End of Life Date |
|
SQL Server 2008 |
7/9/2019 |
|
SQL Server 2008 R2 |
7/9/2019 |
|
Exchange Server 2010 |
1/14/2020 |
|
SharePoint Server 2010 |
10/13/2020 |
For full details on Microsoft's products and their end of life dates, see https://support.microsoft.com/en-us/lifecycle/search.
Banner Year End Regulatory Updates - 12/14/19 at 6:00 am - 11:00 am
Type: Announcement
Period: 12/14/19 6:00 am - 12/14/19 11:00 am
To ensure adherence to the vendor's release schedule, UNM IT is upgrading Banner applications on Saturday, December 14th, starting at 6:00 am and ending at 11:00 am.
The following services will be unavailable during the upgrade:
-LoboWeb
-Banner INB
-Banner 9 Forms and Self-Service
-MyUNM (users will be able to log in, but not access "channels")
-FAMIS
-Xtender
Banner Year End Regulatory Updates - 12/7/19 at 6:00 am - 11:00 am
Type: Announcement
Period: 12/7/19 06:00 AM - 12/7/19 11:00 AM
To ensure adherence to the vendor's release schedule, UNM IT is upgrading Banner applications on Saturday, December 7th, starting at 6:00 am and ending at 11:00 am.
The following services will be unavailable during the upgrade:
-LoboWeb
-Banner INB
-Banner 9 Forms and Self-Service
-MyUNM (users will be able to log in, but not access "channels")
-FAMIS
-Xtender
Kronos Scheduled Maintenance 11/22/19 10:00pm - 11/23/19 4:00am.
Type: Announcement
Period: 11/22/19 10:00 PM - 11/23/19 4:00 AM
Kronos will be performing an Operating System Upgrade to services supporting the Production environment. There is no anticipated service interruption during the three-hour service window. The application and servers are expected to remain online during the maintenance activity.
OnBase Upgrade and Maintenance Friday, 11/22/19 - Sunday, 11/24/19
Type: Announcement
Period: 11/22/19 5:00PM - 11/24/19 11:59PM
OnBase will be down for upgrade and maintenance from Friday November, 22nd at 5pm until Sunday November 24th.
This means that both Desktop and Web Clients will be down, as well as certain online student forms. The online forms affected will be for the Registrar's, Financial Aid, Admissions Offices and the Anderson School of Management Admissions Application.
Voice Mail server Migration and Upgrade Tuesday, 11/19/19, 6:00PM
Type: Announcement
Period: 11/19/19 6:00 PM - 11/19/19 11:59 PM
IT Voice Networks will be upgrading and migrating services to new servers for the UNM Voice Mail system. Voice mail services will be unavailable during the 6 hour window beginning at 6 pm Tuesday, November 19. Auto Attendants (trees) built on the voice mail system will be re-routed to their primary department number.
If you have any issues after the maintenance window please contact the IT Support Center at 277-5757.
(Resolved) FAMIS Application Currently Down
Resolved: 11/19/19 09:54
Type: Outage
Period: 11/16/19 - 11/18/19
FAMIS is currently unavailable due to some server issues. It appears that a server restore will need to take place which could take up to 4 hours to complete. Additionally, it appears that the backup dated, Thursday, 11/14/2019 will be used to perform the restore, which may require you to re-apply any updates that took place after this date.
Please accept our sincerest apologies for the inconvenience. This notification will be updated when the applications is available.