As Microsoft Teams has become the core communications client for Microsoft 365, the Skype for Business Online service will retire July 31, 2021. On that date, access to Skype for Business will end.

Skype users - please see Fast Info 7822 for information on how to switch to Teams only mode. 

Per Office of the CIO's request, UNM IT will be implementing MFA (multi-factor authentication) for UNM VPN on 7/19/2021 at 5 PM to strengthen access security. Active users that have been using other MFA-protected services (such as O365) should not see a difference with their login process. No service outage is expected.

To ensure continued security and stability, UNM IT will be applying Windows Updates and rebooting servers on 07/25, 4:00 AM - 6:00 AM.

This month's updates are listed here:

https://www.catalog.update.microsoft.com/Search.aspx?q=server+2021-07

The following services will be intermittently unavailable during the outage window:

AppXtender
Confluence
eVisions/FormFusion/Intellicheck
FAMIS
Help.UNM/Cherwell
Pinnacle Reports
TMA Work Order System

Other Windows servers and services (not listed above) will be intermittently unavailable during the standard patching window described at http://it.unm.edu/availability/ (under "Hosted Windows Servers").

All new salary data is not available due to the normal update cycle on July 5. Salary data will remain up to date as of June 5, 2021 until all salaries are updated.

The UNM IT Network will be upgraded from 5:00 am to 7:00 am on July 27th to a redundant service. If there is a network outage in your area please contact 277-5757.

Migrate Eastern Loop connection to MX10003

The UNM IT Network will be upgraded from 5:00 am to 7:00 am on July 27th to a redundant service. If there is a network outage in your area please contact 277-5757.

Microsoft has initiated a change to how Junk Email is delivered to LoboMail mailboxes. Users who opted out of Junk email handling will have emails evaluated by Exchange Online Protection for spam or PHISH and may see emails delivered to their Junk Email Folders regardless of previously set Junk Email preferences.

Users who opted out of Junk email handling should monitor their Outlook Junk Email folder to move and mark any emails they identify as not junk. Exchange Online Protect will continue to use user’s Block and Allow lists.

The University of New Mexico has identified that there was an intrusion into the IT environment at the UNM School of Law on June 27. School of Law email and file-sharing services were affected. Based on current findings we believe the issue is isolated to the School of Law and isn’t linked to other systems at UNM. 

School of Law Students, Faculty and Staff should use their @unm email account until further notice and access email at lobomail.unm.edu. 

If you need assistance accessing your @unm email account, please contact the UNM IT Service Desk at 277-5757.

A support email lawhelpdesk@unm.edu has been set up for those in need of any additional Law School IT support services.

The School of Law’s IT department and UNM’s central IT team are working together to restore services. 

UNM Learn will be unavailable on Saturday, August 7th, from 4:30 am until 7:00 am MT, for database and application server updates. This outage is taking place within the UNM Learn weekly and routine maintenance windows (http://online.unm.edu/help/learn/support/system-availability.html).

Please note times are best estimates and may vary depending on issues encountered when carrying out the scheduled work.

Thank you for your patience as we work to improve the UNM Learn service,

UNM Learn Support
IT Academic Technologies

To apply important system-level security patches, UNM IT, will be upgrading production Oracle databases beginning Saturday, August 7th, starting at 6:00 AM completing at 12:00 PM. Banner services will be available at 10:00 a.m.

These services include:
BANP (Banner)
ODSP (ODS)
AWP (AppWorx)
RPTP (My Reports)
BANTR (Banner Training)
B2BMON (Marketplace)
WCMP (Web Content Management)
ORAP1 (eSurvey & password synchronization)
CONP (Confluence)

Lumen will be performing maintenance on multiple carrier services on Thursday, August 5th, 2021 between 6:00 PM and 10:00 PM.   

The UNM IT Network will be upgraded from 5:00 am to 7:00 am to a redundant service. If there is a network outage in your area please contact 277-5757.

Migrate Eastern Loop connection to MX10003

UNM IT voice systems will be under maintenance from 8pm to 11:30 PM on Tuesday 8/3/2021. Users may experience an intermittent outage of phone service at various points during the maintenance window.

To ensure continued support and improve service, FastInfo and StudentInfo will unavailable due to the annual upgrade on Monday, August 2nd, between 8:00 a.m. and 8:45 a.m. 

The UNM IT Network will be upgraded from 5:00 am to 7:00 am to a redundant service. If there is a network outage in your area please contact 277-5757.

Migrate UNM-ABQG Primary physical, L3, and BGP to MX10003

Routing to Science DMZ Arbor via static route

To improve the consistency of the user experience and standardize configuration, UNM IT is making a minor (transparent) change to the Azure AD login process on Sunday, August 1 between 8:00 AM and 12:00 PM.

As with any authentication change, there is a possibility that some users will be prompted to re-authenticate (i.e. log in again). Additionally, there may be a provisioning delay (up to 4 hours) for new NetIDs requested the transition window (8:00 AM - 12:00 PM).

Those caveats aside, this change should not be visible since opportunistic Azure AD logins have been in effect for over a year (users are already accustomed to the AAD login screen, login flow, etc.).

Thank you for your patience and understanding as we work to improve and streamline our authentication services.

On Friday, July 30, 2021 from 6:30 PM MST until July 31, 2021, 12:30 AM MST, UNMJobs and the Cornerstone TMS will be unavailable due to vendor software updates. The actual outage may be less than scheduled, however, it is unknown if the vendor will complete the upgrade early during the maintenance window.

The IT Applications-Operations team will begin transferring the following websites and their associated customer accounts from
the "cPanel-p54" web hosting environment beginning Thursday July 29 at 8:30am:

mssa.unm.edu
muntu.unm.edu
nafme.unm.edu
napawfunm.unmedu
nastest.unm.edu
nas.unm.edu
newssymposium.unm.edu
nextsteps.unm.edu
nhcc.unm.edu
nmhack.unm.edu
nmlr.unm.edu
nmr.unm.edu
nmsolar.unm.edu
nsbe.unm.edu
nsfstem.unm.edu
nsfstep.unm.edu
nsme.unm.edu
nsme-dev.unm.edu
nuco.unm.edu
nupac.unm.edu
nmcpp.unm.edu
nmpcc.unm.edu
odphi.unm.edu
copyright.unm.edu
oer.unm.edu
copyright-temp.unm.edu
ofas.unm.edu
oap.unm.edu
oilsgrad.unm.edu
osa.unm.edu
osp-test.unm.edu
ostem.unm.edu
ostem-temp.unm.edu
mentalhealth.unm.edu
pagsa.unm.edu
palliativecare.unm.edu
passport.unm.edu
pathfinder.unm.edu
pathfinder-temp.unm.edu
parking.unm.edu
patsdev.unm.edu
pats.unm.edu
patsapps.unm.edu
pats-temp.unm.edu
pats-laraveldev.unm.edu
pbknm.unm.edu
creditcard.unm.edu
pci.unm.edu
pci-dev.unm.edu
pcnc.unm.edu
pemconed.unm.edu
phialphatheta.unm.edu
pikappaphi.unm.edu
pikes.unm.edu
pike.unm.edu
vote2018.unm.edu
portsecurity.unm.edu
prepasociety.unm.edu
privacy.unm.edu
privacy-dev.unm.edu
projectraptor.unm.edu
psichi.unm.edu
publicart.unm.edu
quantum.unm.edu
quantumoptics.unm.edu
quetzal.unm.edu
qureach.unm.edu
irb.unm.edu
researchcompliance.unm.edu
recovery.unm.edu

The cpanel-p54.unm.edu system is being retired for an updated and more secure webhosting environment. Some website
account owners may experience a brief period of website outage between 8:30 and 10:30am when their website is cutover
to the new system, named https://cpanel04.unm.edu:2083. Not all website accounts will be transferred. Due to the number
of accounts to move, the transfers will occur over a period of several moves to be scheduled throughout Spring and Summer 2021.

All website owners of the impacted accounts will be notified prior to the move using the email address we have on record.
The IT Applications-Operations Team can answer any questions you may have. Please submit requests for additional
information to itops@unm.edu.