Students, faculty and staff will be logged out.

Will not be able to log in and will receive "Error something went wrong".

Technicians are aware of the issue and are working to resolve as soon as possible.

The University of New Mexico has identified that there was an intrusion into the IT environment at the UNM School of Law on June 27. School of Law email and file-sharing services were affected. Based on current findings we believe the issue is isolated to the School of Law and isn’t linked to other systems at UNM. 

School of Law Students, Faculty and Staff should use their @unm email account until further notice and access email at lobomail.unm.edu. 

If you need assistance accessing your @unm email account, please contact the UNM IT Service Desk at 277-5757.

A support email lawhelpdesk@unm.edu has been set up for those in need of any additional Law School IT support services.

The School of Law’s IT department and UNM’s central IT team are working together to restore services. 

Zoom usage has grown exponentially over the past several months. To ensure stability and availability of Zoom content sharing, 

• UNM IT began automatically copying cloud recordings from UNM Zoom to Kaltura, UNM's enterprise video content management and deliver system, on August 1, 2020. 
• Beginning on April 1, 2021, cloud recordings in UNM Zoom are retained in Zoom for only 30 days to ensure they were successfully copied to Kaltura. Cloud recordings created prior to April 1, 2021 were given a "grace period" so that the 30-day clock started for all recordings on April 1, 2021, rather than having older recordings immediately purged.
• On May 1, 2021, all cloud recordings created prior to April 1, 2021, in UNM Zoom were moved to each user's account Trash folder. 
• Cloud recordings moved to user Trash folders is permanently deleted from Zoom after 30 days.
• Please see the Zoom Recording Retention Policy page for complete information. (https://webmeetings.unm.edu/recordings/retention-policy.html)

The Department of Homeland Security has identified significant security risks with the Juniper/Pulse/Network Connect VPN. In order to securely continue accessing UNM resources you must install the GlobalProtect VPN client by May 3rd 2021.

The Juniper VPN will be demised on May 3rd 2021 at noon. After that date, UNM resources will only be available through the GlobalProtect VPN client.
To download GlobalProtect VPN, the website https://unmvpn.unm.edu will provide the necessary access in two ways:
1. You can download the GlobalProtect VPN client to UNM-owned device. Administrative rights to your computer are required to install, using the instructions below.
o This method should be used for accessing applications from your desktop or to access shared drives. All network traffic from your computer will be funneled through the VPN IP address.
2. For web applications requiring a VPN connection (MyReports, Pinnacle, BAR, etc.), you have the option to a bypass the requirement to install the client by using the SSL VPN portal.
o This method does not require the GlobalProtect client to be installed, however; usage will be limited to web application access only.
For additional information on installing GlobalProtect VPN, please visit FastInfo 7819. For assistance with GlobalProtect VPN, please contact UNM IT Customer Support Services at 277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m.

As part of our work to move off old Banner infrastructure (servers), we will be disabling the old Banner INB URL to ensure users are now only using the new URL from the Fall, 2020: lobowebapp.unm.edu/forms/frmservlet?config=banp, The old Banner INB URL began with www5. There will not be any changes to Banner itself. This change is to just disable this old URL.

Banner INB users will continue to be able to use lobowebapp.unm.edu/forms/frmservlet?config=banp.

In preparing for this change, we noticed most issues accessing the new URL can be resolved following the "Add Exception to Java" section of FastInfo #7715.

As of Monday, April 5th 2021 scuti64.unm.edu will no longer be available.

Please SFTP and SSH to scuti7.unm.edu from now on. The version of Redhat Linux installed on scuti64 is no longer supported by Redhat and as such is getting retired in favor of scuti7.

If you have any questions, please submit a Help.UNM ticket or contact UNM Information Technologies Customer Support Services (IT CSS) by calling (505) 277-5757.

As Microsoft Teams has become the core communications client for Microsoft 365, the Skype for Business Online service will retire July 31, 2021. On that date, access to Skype for Business will end.

Skype users - please see Fastinfo 7834 for information on how to switch to Teams only mode. 

All coldfusion Applications have been moved to the New server except csvgrades which could not be migrated and has  been approve to remove until a future replacement is projected to be in place.

The UNM IT Customer Support Service Desk and the UNM Information Security & Privacy Office (ISPO) have received many reports of fraudulent/phishing emails sent to UNM community members.

Extortion Emails

There does not appear to be any evidence of automatic downloads, malware, or other malicious software associated with the email samples provided.  Any credentials (usernames, passwords, etc.) associated with these emails appear to have been the result of high-profile data breaches of parties external to UNM.

For more information regarding extortion email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):

https://www.ic3.gov/media/2018/180807.aspx

Impersonation Emails

All email accounts associated with the impersonation attempts have been hosted by third-parties external to UNM.  As with the extortion emails referenced above, there does not appear to be any indication of compromised UNM accounts associated with these types phishing/spoofing campaigns.  Additionally, there is no evidence automatic downloads, malware, or other malicious software associated with the email samples provided.

For more information regarding extortion email schemes please reference the following PSA from the Federal Trade Commission (FTC):

https://www.consumer.gov/articles/imposter-scams

What you can do

UNM community members are encouraged to report suspicious activity to the University Information Security & Privacy Office at the address security@unm.edu.  Where possible, ISPO staff encourage users to submit samples ‘as an attachment’ so the full message headers can be analyzed.  For information on providing an email as an attachment please visit the following:

https://ispo.unm.edu/frequently-asked-questions.html

Spam:

These messages typically have one or more of the following attributes/characteristics:

• The messages are unsolicited and are sent from unfamiliar addresses
• Contain ‘[SPAM?? #%]’ in the subject line
• Contain advertising in the message body

What you should do:  Forward the Spam sample (as an attachment) to spamdrop@unm.edu

Phishing:

These messages typically have one or more of the following attributes/characteristics:

• The messages are unsolicited and are sent from unfamiliar addresses
• The message body encourages you to take any action such as responding to the original message or clicking a link, or contains otherwise suspicious text

What you should do:  Forward the Phishing sample (as an attachment) to security@unm.edu

To stay updated with the latest phishing attempts and major security alerts visit the ISPO’s Phish Bowl and Advisories page:

https://ispo.unm.edu/phish-bowl/index.html

https://ispo.unm.edu/advisories/index.html

For more information regarding phishing/spoofing email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):

https://www.ic3.gov/crimeschemes.aspx#item-14

If you feel you have been the victim of a crime please file a report with UNM PD or visit https://police.unm.edu.

UNM Learn will be unavailable on Saturday, May 22nd, from 4:30 am until 2:00 pm MT, for system maintenance. There are a few end-user impacting changes that will occur as part of this work that we wanted to give users advance notice about:

1. Blackboard replaces the Content Editor in this release 
2. Many mobile app users may need to re-authenticate via Azure AD 
3. Security changes for Zoom will be implemented

NOTE: The Zoom changes apply to UNM Zoom only, not HSC Zoom. Please note times are best estimates and may vary depending on issues encountered when carrying out the scheduled work. Thank you for your patience as we work to implement required updates.

UNM Learn Support
IT Academic Technologies

Kronos will be performing an Operating System Upgrade to services supporting the Production environment. There is no anticipated service interruption during the six-hour service window. The application and servers are expected to remain online during the maintenance activity.

From Friday night, 5/21/21 10:00 PM, to Saturday morning at 4:00 AM, Kronos will perform system maintenance on their hosting environment. This is not an upgrade to our LoboTime application, it is the vendor maintaining their infrastructure.

Over the scheduled 6 hour period, there will be an outage from 15 to 30 minutes on LoboTime; we just do not know exactly when. We do not expect there to be an issues with LoboTime after the vendor’s maintenance is completed. Moreover, this will not impact the Kronos clocks. This maintenance will not be impacted by the campus wide outage scheduled for that weekend.

To ensure continued security UNM IT is performing maintenance on the voice mail system Thursday, May 13th beginning at 6:00 pm. During the two hour window the voice mail system will be intermittently unavailable. Critical departments with auto attendants will be temporarily re-routed.
If users experiences any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.

Open Enrollment begins this Wednesday, 4/21/2021. Please visit the Open Enrollment Website to enroll in benefits, or make changes to your existing benefits.

Open Enrollment (OE) is your annual opportunity to enroll in or make changes to your UNM medical, dental, vision, life, disability, and accidental death and dismemberment (AD&D) insurance plans. OE is also your opportunity to enroll or re-enroll in a Flexible Spending Account (FSA) for health care, dependent care, or both.