We are receiving reports that users are experiencing issues with MyUNM and Banner.  IT technicians are working to restore service.

We are currently experiencing an influx of calls that appear to be originating from China.  This attack appears to be in the Albuquerque area, and please hang up if you receive a call.

On Sept 21 from 7am to 11am a network outage (both wired and wireless) will occur at Safety and Risk Services and the North Substation for network maintenance.

IT is getting reports that users are unable to connect to Lobo-WiFi. Lobo Guest is functioning properly.  If users prefer staying with Lobo-WiFi, please configure the followings: 

**If you are having issues connecting to Lobo-WiFi after your password has changed, please forget the network and try connecting again.

Deleting the Lobo-WiFi SSID on a Mac after changing your NetID password.

1. Open "System Preferences" and open "Network"
2. Select the Wi-Fi adapter - Not any other networking adapters, just the Wi-F
3. Click "Advanced..." button
4. Make sure you disconnect from Lobo-WiFi from the Wi-Fi icon at the top of your computer screen and use Lobo-Guest at this point...

Network Technicians have been alerted and  are working to restore the service as soon as possible.

We are receiving reports that users are experiencing issues with Formstack, also know as forms.unm.edu.

UCAM owns the service and they are working with the vendor to restore service.

We are having issues with dropped calls & latency on the VoIP phones located at UH & HSC.  Problems are intermittent and we are currently working to resolve the issue.

**Update 9/10 - Voice technicians are advising this is still an ongoing issue.

The Los Alamos Branch's Undergraduate and Non-Degree Student Admissions Applications' fee will be changed to $0 from $10. This change will be effective on Wednesday, August 22, 2018. No service outage is expected.

In order to proactively resolve issues that may arise during the Spring 2019 registration session (this coming November), UNM IT will deploy and allow access to the Banner 9 Registration application (BETA) in Production starting on Wednesday, August 1, 2018, at 9:00 AM.

The existing Banner 8 Self-Service Registration functionality will continue to be available. The Banner 9 Registration application will be offered as an alternative way to register as a "new beta version" of Registration. Students will be notified that if the functionality found within the BETA system does not work they can go back and use the existing LoboWeb functionality to register.

UNM IT and Security have reports of several Phishing emails being sent out to and from UNM email addresses.

If you receive an email about being blocked, blacklisted, or some other suspicious email, please see below and determine the appropriate category and process.

• Spam:
• • Flagged by [SPAM?? #%] in the subject line: Already identified by our system and can be deleted.
  • Emails that are unsolicited and are usually advertising.
  • Forward as an attachment to spamdrop@unm.edu
• Phishing: These messages usually consist of;
  
  • Unsolicited email with action/s such as clicking links or attachments
  • Unknown sender(s)
  • Content is suspicious and/or asks for personal information
  • Forward as an attachment to spamdrop@unm.edu
• Dangerous Phishing:
  
  • Asks for credentials directly or with a link
  • May use authentic looking branding (ex: for UNM, Nusenda, FedEx, UPS, etc.)
  • Forward as an attachment to security@unm.edu

Use this list to see some phishing (fake) emails that have been spotted at The University of New Mexico:

https://ispo.unm.edu/phish%20bowl.html

If you suspect that your UNM-owned computing asset and/ or your UNM NetID have been compromised, you should:

•  Immediately change your NetID password at https://netid.unm.edu/ or by calling the UNM Information Technologies (IT) Customer Service Desk at 505-277-5757.

•  Gather information about the event including the following:  date and time of the event, location of the event, and how you suspect the event may have occurred.

•  Report the event by opening a Help.UNM ticket at  https://help.unm.edu and by calling the ISPO on-call number 505-277-2497.

To ensure continued stable performance and availability, maintenance will be done Saturday, September 29 between 6am and 8am to apply database security patches. The following services will be unavailable during the maintenance work:

Banner training database
Web Content Management
MyReports
eSurvey/Opinio
Class Lists
Curriculum Mgt
HR ELR
eProcurement
IT Billing (Pinnacle)
Netid Password Synchronization
Office of Graduate Studies App
Confluence

Help.UNM will be Unavailable during the scheduled reboot of Cherwell Servers. The next reboot process will occur from 7:00 a.m. to 11:00 a.m. on Sunday, September 23, 2018.

The monthly reboots are scheduled for the 4th Sunday of the month.

On Saturday, September 22nd, Oracle Cloud Services will update the Oracle infrastructure framework of the Oracle Service Cloud CX Platform and Chat. This update is during the *scheduled maintenance period.

Maintenance Date: 9/22/2018 to 9/23/2018
Time: 7 PM (9/22) - 1 AM (9/23)
- 6 hours Maintenance period. No Downtime is expected.

If you experience issues after 1:00 AM on 9/23, please contact the UNM Help Desk at (505) 277-5757.

To improve stability and performance, the Jamf infrastructure is being migrated to new hardware on Tuesday, September 18 between 3:00 PM and 9:00 PM.

During this window, all aspects of Jamf (notably "Self Service" on OSX) will be unavailable.