Calls from UNM Cisco phones are currently experiencing issues dialing T-Mobile cell phones.  The call appears to be going through and the UNM caller hears ringing but the T-Mobile cell phone never rings.  The issue has been reported to Lumen and T-Mobile repair centers.

Calls are not routing properly across multiple hospital Auto Attendants (AAs) and call trees, which is impacting patient care.

Affected areas currently include:

• UH Pre-Reg
• UH Sleep Referral
• UH Dermatology

Our team is actively investigating the issue and working to restore proper call routing as quickly as possible. We will provide updates as more information becomes available.

Thank you for your patience and understanding.

There is currently a wired and wireless network outage at the UNM Los Alamos Branch location. Technicians are aware of the issue and are working on a resolution. 

There is an issue with the Alarm Receivers which is causing some communication errors. Once it is resolved the system should automatically clear out of these errors. In the meantime you can clear the beeping by hitting enter until it says 'enter code to clear display' punch in your code and hit enter.

UNM Confluence access has been restored. Users can now try signing in again. If you continue to experience issues, please contact {css support} <-- need to add what method is best for CSS -- although I doubt we'll get new requests as we have resolved the root cause 

We are seeing a noticeable increase in phishing and email spoofing attempts targeting our organization. These messages may appear to come from trusted sources but are designed to trick recipients into clicking malicious links, downloading harmful attachments, or providing sensitive information.

Please remain vigilant and use caution when reviewing emails—especially those that:

• Urge immediate action or create a sense of urgency

• Contain unexpected attachments or links

• Request login credentials, financial information, or sensitive data

• Appear to come from internal contacts but have unusual formatting or tone

• Continue to monitor for known phish attempts at https://ispo.unm.edu/phish-bowl

How to Report Suspicious Emails in Microsoft Outlook Web (OWA):

1. Do not click any links or download attachments.

2. Open the suspicious email.

3. Click the “Report” button in the toolbar (this may appear as “Report Message” or a phishing icon).

4. Select “Phishing” or “Junk”, as appropriate.

5. Submit the report. The message will be sent to IT/security for review and removed from your inbox.

More information in reporting email can be found in the following knowledge article: https://unm.service-now.com/kb/en/how-do-i-report-spam-or-phishing-email?id=kb_article_view&sysparm_article=KB0016353

InCommon SSL/TLS certificate lifespans were reduced to a maximum of 200 days on March 15, 2026. This is a vendor change outside UNM's control.

This applies to all certificate types as enforced by the global governing organization, Certificate Authority Browser Forum. Lifespans will be further reduced to 100 days On March 15, 2027, and to 47 days on March 25, 2029. The purpose of this change is to reduce risk by decreasing validation periods.  

The current recommended solution is certificate automation using the ACME protocol with tools like certbot (https://certbot.eff.org/).
*Note: Wildcard certificates can currently only be requested as a Subject Alternate Name (SAN) on a Multidomain certificate profile. The Common Name (CN) of the certificate must not be a wildcard.

The University of New Mexico is upgrading its campus phone system to replace aging equipment that will no longer be supported after December 2026. This upgrade will help ensure reliable service and support the university’s future communication needs.

The project is actively underway, and buildings will be contacted and scheduled for transition in phases. Departments will receive more information as their building’s upgrade approaches. A timeline of identified buildings and upcoming phases is available on the Voice System Replacement Project Website.

For questions or more information, please contact the project team at voiceproject@unm.edu.

To ensure continued security and stability, UNM IT will be applying Windows Updates and rebooting servers on 6/28, 4:00 AM - 6:00 AM.

This month's updates are listed here:

https://www.catalog.update.microsoft.com/Search.aspx?q=server+2026-06

The following services will be intermittently unavailable during the outage window:

AppXtender
eVisions/FormFusion/Intellicheck
IdentityIQ (NetID.unm.edu)
Pinnacle Reports
TMA Work Order System

Other Windows servers and services (not listed above) will be intermittently unavailable during the standard patching window described at http://it.unm.edu/availability/ (under 'Hosted Windows Servers').

In order to facilitate security and ensure uptime, IT Networks will be upgrading and rebooting the Data Center and Main Campus firewalls on Saturday, July 18th at 10 PM. During this time, we do not expect an outage, but one may occur. Please expect UNM Data Center services and on-campus wired connectivity to be intermittently unavailable during this window.

Outage Window:
• Saturday, July 18th at 10:00 PM
• We expect an outage of 10 minutes or less. While unlikely, it is possible that the outage could be lengthier and more impactful. Updates will be provided on IT Alerts.

Impacted Services:
• My.UNM
• UNM LDAP
• Banner INB
• AppWorx
• LoboWeb
• Virtualization Infrastructure
• IT Hosted Services
• Web Services
• UNM Main Campus wired connectivity (all on-campus wired network access)

What does this mean for you?
• Remote VPN connectivity will not be impacted.
• UNM Main Campus wireless connectivity will not be directly affected.
• UNM branch campus connectivity (Los Alamos, Valencia, Gallup) will not be affected.

For assistance with UNM IT services, please contact UNM IT Customer Support Services at 277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m.