To maintain compliance with vendor support standards, all websites currently hosted on cPanel02.unm.edu will be migrated to the new cPanel host (appslcpanelp03.unm.edu) on August 31, 2026, between 7:00 AM and 8:00 AM.

If your website is impacted, you will receive a notification email from root@cpanel02.unm.edu confirming the migration.

Key Information:

Downtime: None expected.

User Action: No action is required on your part; our team will manage the migration of all data and domains.  Please note:  If you use Cascade Web Content Management for your website, and use the "cpanel02.unm.edu" host name in the Transport for publishing your site, it will need to change to "appslcpanelp03.unm.edu" for you to be able to publish after the migration.

If you need assistance before or after the migration, please contact the IT Service Desk at 505-277-5757 or submit a ticket at help.unm.edu

Please note, this is not a call to action. This is informational as we develop targeted communications and knowledge articles to assist with these changes.

To lay the groundwork for the upcoming transition to passkeys (for smoother log in to UNM services), we will be enabling Windows Hello for Business on UNM-owned (and UNM-managed) Windows devices on Tuesday, September 8, 2026.
This change does not affect personal Windows devices or any other platform besides Windows.
Once enabled, Windows Hello for Business will be offered as a method to store passkeys during passkey enrollment. Additional information on Windows Hello will be published in the ServiceNow knowledgebase before 9/8.

More information can be found here: Public Knowledge - Whats changing in Windows Hello? - September 2026

UNM Confluence access has been restored. Users can now try signing in again. If you continue to experience issues, please contact {css support}

o remain compliant with vendor requirements and ensure your sites are running the latest security updates, we will automatically upgrade all sites to PHP 8.3 on August 1, 2026. This change is in preparation for a cPanel03 and Cpanel04 host migrations (tentatively scheduled for September), which will require PHP 8.3 or higher.
If you would like to upgrade/Downgrade your PHP version per site, follow the steps below:

1. Log in to cPanel
2. Click on MultiPHP Manager
3. Make a note of your current PHP version
4. Select the checkbox for the domain(s) you wish to update
5. From the PHP Version dropdown menu, choose the desired version
6. Click the Apply button to confirm your changes

For additional guidance, please refer to the following documentation:
https://support.cpanel.net/hc/en-us/articles/4891132637079-How-to-change-PHP-version-for-a-domain

After August 1 you may use this same process to temporarily downgrade your PHP version if needed. Please note that older PHP versions will no longer be available after the host migration in August.

If you have any questions or need assistance, please contact UNM IT Customer Support Services at (505) 277-5757 or visit https://help.unm.edu.

There is an issue with the Alarm Receivers which is causing some communication errors. Once it is resolved the system should automatically clear out of these errors. In the meantime you can clear the beeping by hitting enter until it says 'enter code to clear display' punch in your code and hit enter.

We are seeing a noticeable increase in phishing and email spoofing attempts targeting our organization. These messages may appear to come from trusted sources but are designed to trick recipients into clicking malicious links, downloading harmful attachments, or providing sensitive information.

Please remain vigilant and use caution when reviewing emails—especially those that:

• Urge immediate action or create a sense of urgency

• Contain unexpected attachments or links

• Request login credentials, financial information, or sensitive data

• Appear to come from internal contacts but have unusual formatting or tone

• Continue to monitor for known phish attempts at https://ispo.unm.edu/phish-bowl

How to Report Suspicious Emails in Microsoft Outlook Web (OWA):

1. Do not click any links or download attachments.

2. Open the suspicious email.

3. Click the “Report” button in the toolbar (this may appear as “Report Message” or a phishing icon).

4. Select “Phishing” or “Junk”, as appropriate.

5. Submit the report. The message will be sent to IT/security for review and removed from your inbox.

More information in reporting email can be found in the following knowledge article: https://unm.service-now.com/kb/en/how-do-i-report-spam-or-phishing-email?id=kb_article_view&sysparm_article=KB0016353

InCommon SSL/TLS certificate lifespans were reduced to a maximum of 200 days on March 15, 2026. This is a vendor change outside UNM's control.

This applies to all certificate types as enforced by the global governing organization, Certificate Authority Browser Forum. Lifespans will be further reduced to 100 days On March 15, 2027, and to 47 days on March 25, 2029. The purpose of this change is to reduce risk by decreasing validation periods.  

The current recommended solution is certificate automation using the ACME protocol with tools like certbot (https://certbot.eff.org/).
*Note: Wildcard certificates can currently only be requested as a Subject Alternate Name (SAN) on a Multidomain certificate profile. The Common Name (CN) of the certificate must not be a wildcard.

The University of New Mexico is upgrading its campus phone system to replace aging equipment that will no longer be supported after December 2026. This upgrade will help ensure reliable service and support the university’s future communication needs.

The project is actively underway, and buildings will be contacted and scheduled for transition in phases. Departments will receive more information as their building’s upgrade approaches. A timeline of identified buildings and upcoming phases is available on the Voice System Replacement Project Website.

For questions or more information, please contact the project team at voiceproject@unm.edu.

From Friday, September 4 at 5:00 PM to Saturday, September 5 at 10:00 AM, Registration and General Self Service will be unavailable while UNM IT performs the Fall Census Freeze. This is for our Federally mandated student data census. Aside from registration being unavailable during this process, General Self Service will also be unavailable. Please contact UNM IT (505) 277-5757 with any questions.

UNM IT Data Networks will be performing maintenance on the branch campus uplink circuits on Friday evening.  IT wired and wireless network services will be unavailable temporarily at each of the listed UNM branch campuses during the maintenance on Sept. 4th, between 5:30pm and 6:00pm. Affected campuses are listed below:

UNM Gallup

UNM Los Alamos

UNM Taos

UNM Valencia

Services affected:

Wireless (Service and Management)

Voice/VoIP per buildingGeneral Network/Internet connectivity

To streamline a portion of the UNM/HSC consolidation project, UNM IT has identified and will be eliminating several broken, unused, or sparsely used SysAutoPop AD/Entra ID groups on Tuesday, September 22 between 8:00 AM and 11:00 AM.

Analysis suggests that none of these groups are heavily used, although there is no 100% effective way for UNM IT to identify that. If any of the groups slated for elimination are still required, they can be re-requested as "BannerManaged" groups instead.
The most likely consumers of the affected groups will be contacted directly with additional information.

Thank you for your patience and understanding as we work to improve collaboration and streamline the UNM/HSC consolidation experience.

RESOLVED

UNM's Health Sciences Center has notified UNM Information Technologies that some HSC users are experiencing the following issues with HSC email:

When: August 31, 2026, 10:30 a.m.

Who: UNM HSC Microsoft 365 (M365) and Outlook Users

Issue: Users may not be able to access M365 or Outlook

Impact on Users:

• Some users are unable to send or receive emails. 

• Microsoft 365 applications (Outlook, Word, Excel, OneDrive, etc.) may not be accessible.

Resolution ETA: Microsoft is working on this global issue affecting multiple customers nationwide.  No ETA is available.

There were multiple reports of users seeing a "Website is under heavy load (request timed out)" error message when accessing Canvas on August 31, 2026 between 11:47 am and 2:21 pm MT. The issue has been resolved. Please contact 505-277-0857 if you experience any more issues. For the most up-to-date information about Canvas outages, please see https://status.instructure.com/.

Dear UNM Community,

We are writing to inform you that the TechFinder application has officially been retired and is no longer in service.

To streamline your experience, all computer lab locations, hardware details, availability, and facility hours have been consolidated into a single online resource. You can now access all of TechFinder's previous capabilities directly on the Find a Computer Lab page.

What’s Available on the New Page?
Live Campus Lab Directory: Find open computer labs, kiosks, and specialized pods.

Hardware & Software Specs: View available Windows/Mac workstations, scanners, Wepa printing kiosks, VR headsets, and drawing displays by location.

Interactive Directions: Connect directly to UNM’s interactive campus map for walking, biking, or driving directions to any lab space.

Virtual Alternatives: Access software remotely off-campus via LoboVirtualDesktop.

Please update your bookmarks to point to the Find a Computer Lab page.

If you have any questions or need assistance finding computing resources on campus, please reach out to UNM IT Support.

Best regards,

UNM Information Technologies

Starting Saturday, July 25, access to cPanel will be restricted to users connected from within the UNM network or via the UNM VPN to enhance security, in line with ISPO recommendations. This change applies only to the cPanel management interface (port 2083). Access to all published websites remains unchanged and fully available to external users.