We're continuing to see issues with Cascade and technicians are working on the issue.

Wi-FI connectivity has been restored in the following buildings as of August 7. Emergency network maintenance impacting the wired network continues in the following buildings:

Starting the week of July 22, some users are prompted with a "Sorry, a security policy is preventing access" or "Register or enroll your device" message when using some Office applications (namely Outlook and Teams).

Example of "Sorry, a security policy..." error message

Example of "Register or enroll your..." error message

The new behavior appears to be a late onset result of security changes implemented in prior weeks.

As a quick workaround, affected users can access their UNM email at https://lobomail.unm.edu or the web versions of the Office applications at https://www.office.com

Thus far, the following consistently resolve the issue for affected users:

1) Ensure your UNM account is correctly linked to Windows: 

• In Windows, click Start -> Settings -> Accounts -> Access work or school
• Ensure there is not a "Fix" button or other issue with your NetID@unm.edu account. If there is, click the button and re-authenticate.

2) Ensure your UNM account is correctly linked in Office:

• Open Word (or Excel) -> Look at the top right corner of the window to see if there is an exclamation point next to your name/username (NetID@unm.edu) -> If yes, click the warning and re-authenticate

3) Upgrade to the latest Office version (especially if you currently use Office 2016 or 2019):

• UNM students, faculty, and staff can download the latest version of Microsoft 365 (Office) from https://www.office.com/ by logging in, selecting the "Install and more" dropdown, and selecting "Install Microsoft 365 apps."

4) If you are affected by the issue and use one of the following, open a Help.UNM request for further assistance:

• PowerShell modules accessing Exchange, SharePoint, or Microsoft Graph scopes that are served by Exchange or SharePoint
• PowerQuery extension for Excel
• Extensions to Visual Studio Code which access Exchange or SharePoint
• The new Teams 2.1 preview client gets blocked after sign out due to a bug. This bug should be fixed in a future service update.
• Windows Server
• Surface Hub
• Windows-based Microsoft Teams Rooms (MTR) systems

Users are reporting being unable to connect to Lobo WiFi at Casa Del Rio.  UNM IT is aware of the issue and are working on a resolution at this time. 

As we approach the fiscal year-end close, the Office of the CIO wants to bring to your attention a rise in email-based threats. These threats often involve finance-related keywords in the subject lines, such as 'Invoice' and 'Payment', including possible links to a shared file.

Please take the following precautions:

1. Be Extra Cautious: Alert your teams to be vigilant for any suspicious email activity.
2. Use Reporting Tools: Encourage your team members to use the 'Report' and 'Report Message' buttons for any emails that seem suspicious.
3. Verify Emails: If you know the sender and have a confirmed and trusted phone number, call them at the known good number to confirm the validity of a questionable email.  Compromised email accounts and false phone numbers listed in phishing emails are often answered by attackers and can be used to convince you to take an action that will result in compromise of your account, and compromise of UNM data.

FastInfo Answer #7930 has additional information on phishing:  What is Phishing Email? (custhelp.com).

For assistance with UNM IT services, please contact UNM IT Customer Support Services at 505-277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m., except during University Holidays.   

Due to the healthcare nature of UNM Health and Health Sciences (HHS), there may be variations to services and support for HHS students, faculty, and staff.? If you experience any issues regarding HHS technology services, please contact the following:?During regular business hours, 8-5, Monday-Friday, contact the Health Sciences IT Service Desk at 505-272-1694.? Outside of regular business hours contact the Health IT Service Desk at 505-272-3282 (2-DATA).? 

On behalf of the Chief Information Officer,

At UNM, we all have an important role to play in keeping information secure and private. As part of UNM IT's ongoing efforts to improve our security approach, we want to make you aware of an upcoming enhancement to protect against online threats. This upgrade, called BloxOne Threat Defense, is designed to shield both university and personal computers from accessing websites known for hosting harmful software like viruses or ransomware. Once implemented, this upgrade will provide protection for computers connected to UNM's network, Wi-Fi, VPN, or guest Wi-Fi, ensuring a safer online experience for everyone.

NOTE: These changes apply to UNM networks including the branch campuses. Changes to network services provided by and to Health and Health Sciences, if any, will be communicated by and coordinated through Health and Health Sciences CIO Notices.

What does this mean for you?

Beginning 06/11/2024, access to known malicious web sites will be blocked. Users will be redirected to a web page indicating they are attempting to access a malicious web site and provided information if they believe this is an error or if they need access to the web site to meet legitimate research, academic, or administrative business purposes. See FastInfo 7972 for additional information.

All institutions, public and private, are subject to ransomware, malware and other cyber threats. UNM BloxOne Threat Defense is a hybrid cybersecurity solution that leverages Domain Name System (DNS) as the first line of defense to detect and block cyber threats. BloxOne Threat Defense only blocks verified web sites with a high severity threat and a high confidence accuracy rate. Sites are not blocked based on content or application.

For assistance with UNM IT services, please contact UNM IT Customer Support Services at 505-277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m., except during University Holidays. 

Due to the healthcare nature of UNM Health and Health Sciences (HHS), there may be variations to services and support for HHS students, faculty, and staff.  If you experience any issues regarding HHS technology services, please contact the following: During regular business hours, 8-5, Monday-Friday, contact the Health Sciences IT Service Desk at 505-272-1694.  Outside of regular business hours contact the Health IT Service Desk at 505-272-3282 (2-DATA). 

To ensure continued security UNM IT is performing maintenance on the voice mail system September 17th 2024 beginning at 6:00 pm. During the three hour window the voice mail system will be intermittently unavailable.

If users experiences any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.

As a part of ongoing service improvement efforts, UNM IT will be performing planned maintenance on Network Infrastructure to complete critical maintenance and upgrades on Saturday, 9/21, 8 a.m. through Saturday, 9/21, 12 p.m. Brief periods of service interruption, less than 10 minutes, can be expected. Data Center hosted Services will be briefly unavailable just after 8am. For on-and-off-campus users, the UNM IT wired and wireless networks will be available.

If you experience a service outage outside of the previously indicated window, please open an incident report through the UNM Service Desk at help.unm.edu or by calling 505-277-5757.

Specific service availability can be verified at https://it.unm.edu/major-outage-v2/

To improve network performance and resilience, UNM IT Data Networks will be migrating building connections within the Centennial zone onto new network equipment. IT wired and wireless network services will be unavailable in each of the listed buildings during the maintenance on September 21st, from 10:00PM until September 22nd, at 2:00AM. Affected buildings are listed below:

 B083-CERIA
 B011-Anthropology
 B023-Mitchell Hall
 B010-Scholes Hall
 B015-Hibben
 B115-Communication and Journalism
 B103-Hodgin Hall
 B035-Regner Hall
 B022-Clark Hall
 B016-Bandelier West
 B112-Centennial
 B046-Computer and Science Engineering Library (CSEL)
 B119-Farris Engineering
 B008-Bandelier East
 B122-Mechanical Engineering
 B014-Science and Math Learning Center
 B002-Enginering and Science Computer Pod
 B034-Logan Hall
 B126-CARC
 B046-Electrical and Computer Engineering (EECE)
 B147-Parking Facility
 B198-Parking Cornell
 B121-Nuclear Engineering
 B054-MCM
 B114-PAIS
 B116-Ford Utility
 B123-Mattox
 B012-Anthropology Annex
 B105-Art Annex
 B019-NHSC
 B009-Marron Hall
 B021-Castetter
 B004-Carlisle Gym
 B024-Northrop
 B104-Sarah Reynolds

To ensure continued security and stability, UNM IT will be applying Windows Updates and rebooting servers on 09/22, 4:00 AM - 6:00 AM.

This month's updates are listed here:

https://www.catalog.update.microsoft.com/Search.aspx?q=server+2024-09

The following services will be intermittently unavailable during the outage window:

AppXtender
Confluence
eVisions/FormFusion/Intellicheck
FAMIS
Help.UNM/Cherwell
IdentityIQ (NetID.unm.edu)
Pinnacle Reports
TMA Work Order System

Other Windows servers and services (not listed above) will be intermittently unavailable during the standard patching window described at http://it.unm.edu/availability/ (under "Hosted Windows Servers").

In order to maintain state of the art support for our telephone system, UNM IT will be completing work on the data switches that support the telephone system on 9/25/24. The work is likely to result in an intermittent outage of phone services. The work must be done to ensure the reliability and availability of IT services and to mitigate the risk of a lengthy unplanned service outage. We have worked with key stakeholders, including IT Officers and liaisons, to identify the best date for completing the work that will have the least impact on users.  
 
We know there is no ideal time to perform this work, and we thank you in advance for your understanding of the need to maintain our systems and services.
 
Maintenance Window:
- September 25, 2024
 
During this time Health System and Health Sciences Center users are likely to experience an intermittent outage of phone services. Voice mail may be periodically unavailable during this time for main campus, Health System and Health Sciences Center users. UNM Campus Police and 911 will be accessible during the scheduled maintenance and, if required, can be reached via your mobile device. Consider downloading LoboGuardian, a free app that increases user safety by creating a virtual safety network of friends and family.  

For assistance with UNM IT services, please contact UNM IT Customer Support Services at 277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m. 

To ensure adherence to the vendor's release schedule and to maintain adherence to Federal regulations, UNM IT is upgrading Banner applications on Saturday, October 12th, 2024, starting at 6:00 am and ending at 3:00 pm. Final functional and acceptance testing will be performed the following day, on October 13th.

The following services will be unavailable during the upgrade:
- Apex Banner & Apex ODS
- AppWorx
- Banner 9 Forms and Self-Service
- Banner INB
- Boomi
- business.unm.edu (RRT)
- ePrint
- LoboWeb
- MyUNM (Users will be able to login, but not access "channels")
- ODS IA Admin
- Pinnacle
- police.unm.edu
- Xtender

Please contact UNM IT at (505) 277-5757 with any questions.