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UNM > Information Technologies > Alerts Internal Login
IT Alerts
Urgent Notices
Users may be unable to access multiple Microsoft 365 services
Type: Outage
Period: 3/15/21 1:30 PM - Present
Initial reports indicate that primary impact is to Microsoft Teams; however, other services including Exchange Online and Yammer are also impacted.
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
MO244568, Microsoft 365 suite, Last updated: March 15, 2021 1:40 PM
Estimated start time: March 15, 2021 1:34 PM
Authentication errors across multiple Microsoft services - Investigating
SUMMARY OF IMPACT: Starting at approximately 19:15 UTC on 15 Mar 2021, a subset of customers may experience issues authenticating into Microsoft services, including Microsoft Teams, Office and/or Dynamics, Xbox Live, and the Azure Portal.
CURRENT STATUS: Engineering teams have been engaged and are currently investigating. The next update will be provided in 60 minutes or as events warrant.
This message was last updated at 19:58 UTC on 15 March 2021
Phishing/Spoofing Campaigns - Ongoing
Type: Announcement
Period: 1/1/21 - Present
The UNM IT Customer Support Service Desk and the UNM Information Security & Privacy Office (ISPO) have received many reports of fraudulent/phishing emails sent to UNM community members.
Extortion Emails
There does not appear to be any evidence of automatic downloads, malware, or other malicious software associated with the email samples provided. Any credentials (usernames, passwords, etc.) associated with these emails appear to have been the result of high-profile data breaches of parties external to UNM.
For more information regarding extortion email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):
https://www.ic3.gov/media/2018/180807.aspx
Impersonation Emails
All email accounts associated with the impersonation attempts have been hosted by third-parties external to UNM. As with the extortion emails referenced above, there does not appear to be any indication of compromised UNM accounts associated with these types phishing/spoofing campaigns. Additionally, there is no evidence automatic downloads, malware, or other malicious software associated with the email samples provided.
For more information regarding extortion email schemes please reference the following PSA from the Federal Trade Commission (FTC):
https://www.consumer.gov/articles/imposter-scams
What you can do
UNM community members are encouraged to report suspicious activity to the University Information Security & Privacy Office at the address security@unm.edu. Where possible, ISPO staff encourage users to submit samples ‘as an attachment’ so the full message headers can be analyzed. For information on providing an email as an attachment please visit the following:
https://ispo.unm.edu/frequently-asked-questions.html
Spam:
These messages typically have one or more of the following attributes/characteristics:
- The messages are unsolicited and are sent from unfamiliar addresses
- Contain ‘[SPAM?? #%]’ in the subject line
- Contain advertising in the message body
What you should do: Forward the Spam sample (as an attachment) to spamdrop@unm.edu
Phishing:
These messages typically have one or more of the following attributes/characteristics:
- The messages are unsolicited and are sent from unfamiliar addresses
- The message body encourages you to take any action such as responding to the original message or clicking a link, or contains otherwise suspicious text
What you should do: Forward the Phishing sample (as an attachment) to security@unm.edu
To stay updated with the latest phishing attempts and major security alerts visit the ISPO’s Phish Bowl and Advisories page:
https://ispo.unm.edu/phish-bowl/index.html
https://ispo.unm.edu/advisories/index.html
For more information regarding phishing/spoofing email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):
https://www.ic3.gov/crimeschemes.aspx#item-14
If you feel you have been the victim of a crime please file a report with UNM PD or visit https://police.unm.edu.
UNM School of Law Outages 7/30
Type: Announcement
Period: 7/30/20 - Present
The University of New Mexico has identified that there was an intrusion into the IT environment at the UNM School of Law on June 27. School of Law email and file-sharing services were affected. Based on current findings we believe the issue is isolated to the School of Law and isn’t linked to other systems at UNM.
School of Law Students, Faculty and Staff should use their @unm email account until further notice and access email at lobomail.unm.edu.
If you need assistance accessing your @unm email account, please contact the UNM IT Service Desk at 277-5757.
A support email lawhelpdesk@unm.edu has been set up for those in need of any additional Law School IT support services.
The School of Law’s IT department and UNM’s central IT team are working together to restore services.
mySQL 5.7 upgrade
Type: Announcement
Period: 4/6/21 - 4/18/21
The IT Applications-Operations team will perform an upgrade of cpanel-p53 mySQL database server to version 5.7.33, beginning Tuesday April 13 from 7:00am - 9:00am. If your website uses mySQL database services on cpanel-p53, a brief outage may occur as the server is being upgraded. The IT Apps-Ops team can answer any questions you may have. Please submit questions to itops-l@unm.edu.
Batch Transfer of cpanel-p54 Customer Accounts
Type: Announcement
Period: 4/6/21 - 4/25/21
The IT Applications-Operations team will begin transferring customer accounts from the "cPanel-p54" web hosting environment beginning Tuesday April 20 at 8:00am. The cpanel-p54.unm.edu system is being retired for an updated and more secure webhosting environment. Some website account owners may experience a brief period of website outage from 8:00 to 10:00am. Not all website accounts will be transferred on April 20; due to the number of accounts to move, the transfers will occur over a period of several moves to be scheduled throughout Spring 2021. All website owners of the impacted accounts will be notified prior to the move. The IT Applications-Operations can answer any questions you may have. Please submit requests for additional information to itops-l@unm.edu.
Redhat Linux installed on scuti64 is no longer supported by Redhat
Type: Announcement
Period: 4/5/21 8:00 AM - Present
As of Monday, April 5th 2021 scuti64.unm.edu will no longer be available.
Please SFTP and SSH to scuti7.unm.edu from now on. The version of Redhat Linux installed on scuti64 is no longer supported by Redhat and as such is getting retired in favor of scuti7.
If you have any questions, please submit a Help.UNM ticket or contact UNM Information Technologies Customer Support Services (IT CSS) by calling (505) 277-5757.
Lobo Rain Forest Network Outage
Type: Outage
Period: 3/26/21 12:00 PM - Present
Users are currently reporting that both Wi-Fi and Ethernet connections are down at Lobo Rain Forest.
IT is aware of the outage and working on having service restored soon.
(Resolved) one.unm.edu outage
Resolved: 3/23/21 10:09
Type: Outage
Period: 3/22/21 - Present
Horizon currently experiencing outage system-wide
Users may be unable to access multiple Microsoft 365 services
Type: Outage
Period: 3/15/21 1:30 PM - Present
Initial reports indicate that primary impact is to Microsoft Teams; however, other services including Exchange Online and Yammer are also impacted.
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
MO244568, Microsoft 365 suite, Last updated: March 15, 2021 1:40 PM
Estimated start time: March 15, 2021 1:34 PM
Authentication errors across multiple Microsoft services - Investigating
SUMMARY OF IMPACT: Starting at approximately 19:15 UTC on 15 Mar 2021, a subset of customers may experience issues authenticating into Microsoft services, including Microsoft Teams, Office and/or Dynamics, Xbox Live, and the Azure Portal.
CURRENT STATUS: Engineering teams have been engaged and are currently investigating. The next update will be provided in 60 minutes or as events warrant.
This message was last updated at 19:58 UTC on 15 March 2021
Skype for Business Online retires July 31, 2021
Type: Announcement
Period: 3/4/21 - 8/27/21
As Microsoft Teams has become the core communications client for Microsoft 365, the Skype for Business Online service will retire July 31, 2021. On that date, access to Skype for Business will end.
Skype users - please see Fastinfo 7834 for information on how to switch to Teams only mode.
Retire cfus1d.unm.edu server
Type: Announcement
Period: 2/16/21 - Present
All coldfusion Applications have been moved to the New server except csvgrades which could not be migrated and has been approve to remove until a future replacement is projected to be in place.
Intermittent connectivity issues with ePrint
Type: Issue
Period: 2/9/21 - Present
ePrint is having sporadic connectivity issues where it will sometimes not load correctly. IT Operations is investigating and working to resolve the issue.
Microsoft Edge Legacy browser support ends, 3/9/2021
Type: Announcement
Period: 2/22/21 8:00 am - 4/19/21 5:00 pm
The Microsoft Edge Legacy browser application support will end on March 9, 2021. After support ends, Microsoft Edge Legacy will not receive new security updates.
The easiest way to identify the Edge Legacy browser vs. the New Edge browser is by their icons:
Additionally, see What's the difference between the new Microsoft Edge and Microsoft Edge Legacy?.
The new Microsoft Edge will be available as part of an upcoming Windows 10 cumulative monthly security update (April 13, 2021). When this update is applied to your devices, the new Microsoft Edge will be installed and the out of support Microsoft Edge Legacy will be REMOVED.
For additional information, see New Microsoft Edge to replace Microsoft Edge Legacy with April’s Windows 10 Update Tuesday release.
To get started with the new Microsoft Edge in advance, see Meet the new Microsoft Edge.
Phishing/Spoofing Campaigns - Ongoing
Type: Announcement
Period: 1/1/21 - Present
The UNM IT Customer Support Service Desk and the UNM Information Security & Privacy Office (ISPO) have received many reports of fraudulent/phishing emails sent to UNM community members.
Extortion Emails
There does not appear to be any evidence of automatic downloads, malware, or other malicious software associated with the email samples provided. Any credentials (usernames, passwords, etc.) associated with these emails appear to have been the result of high-profile data breaches of parties external to UNM.
For more information regarding extortion email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):
https://www.ic3.gov/media/2018/180807.aspx
Impersonation Emails
All email accounts associated with the impersonation attempts have been hosted by third-parties external to UNM. As with the extortion emails referenced above, there does not appear to be any indication of compromised UNM accounts associated with these types phishing/spoofing campaigns. Additionally, there is no evidence automatic downloads, malware, or other malicious software associated with the email samples provided.
For more information regarding extortion email schemes please reference the following PSA from the Federal Trade Commission (FTC):
https://www.consumer.gov/articles/imposter-scams
What you can do
UNM community members are encouraged to report suspicious activity to the University Information Security & Privacy Office at the address security@unm.edu. Where possible, ISPO staff encourage users to submit samples ‘as an attachment’ so the full message headers can be analyzed. For information on providing an email as an attachment please visit the following:
https://ispo.unm.edu/frequently-asked-questions.html
Spam:
These messages typically have one or more of the following attributes/characteristics:
- The messages are unsolicited and are sent from unfamiliar addresses
- Contain ‘[SPAM?? #%]’ in the subject line
- Contain advertising in the message body
What you should do: Forward the Spam sample (as an attachment) to spamdrop@unm.edu
Phishing:
These messages typically have one or more of the following attributes/characteristics:
- The messages are unsolicited and are sent from unfamiliar addresses
- The message body encourages you to take any action such as responding to the original message or clicking a link, or contains otherwise suspicious text
What you should do: Forward the Phishing sample (as an attachment) to security@unm.edu
To stay updated with the latest phishing attempts and major security alerts visit the ISPO’s Phish Bowl and Advisories page:
https://ispo.unm.edu/phish-bowl/index.html
https://ispo.unm.edu/advisories/index.html
For more information regarding phishing/spoofing email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):
https://www.ic3.gov/crimeschemes.aspx#item-14
If you feel you have been the victim of a crime please file a report with UNM PD or visit https://police.unm.edu.
UNM School of Law Outages 7/30
Type: Announcement
Period: 7/30/20 - Present
The University of New Mexico has identified that there was an intrusion into the IT environment at the UNM School of Law on June 27. School of Law email and file-sharing services were affected. Based on current findings we believe the issue is isolated to the School of Law and isn’t linked to other systems at UNM.
School of Law Students, Faculty and Staff should use their @unm email account until further notice and access email at lobomail.unm.edu.
If you need assistance accessing your @unm email account, please contact the UNM IT Service Desk at 277-5757.
A support email lawhelpdesk@unm.edu has been set up for those in need of any additional Law School IT support services.
The School of Law’s IT department and UNM’s central IT team are working together to restore services.
Digital and Analog Phone Line Service Migration Request for UNMH Tower Construction Project
Type: Announcement
Period: 4/17/21 7:00 am - 4/17/21 7:00 pm
April 17, 2021 from 7:00 am to 7:00 pm digital and analog phone services will be intermittently affected in lieu of the UNMH Tower construction project. During this time VOIP will not be affected.
Should you require service to be re-routed during these times, please contact IT CSS at 277.5757. If your digital and analog phone line experience issues post this service maintenance, please also contact IT CSS (phone number above) and/or inform building IT personnel or designated IT officer in your area.
233 (SHEA)
217 (KNME-TV Studio)
216 (UNMH)
276 (PPD L & G Greenhouse)
204 (PPD Service Building)
203 (Technology Services)
207 (Physics & Astronomy)
233 (SHEA)
207 (Physics & Astronomy)
204 (PPD Service Building)
259 (Cont Educ North Bldg)
259 (Cont Educ North Bldg)
262 (Materiel Management)
1650 University
Voice Mail and IVR System Maintenance Thursday 4/15/21 7:00 - 9:00 pm
Type: Outage
Period: 4/15/21 7:00 PM - 4/15/21 9:00 PM
To ensure continued security UNM IT is performing maintenance on the voice mail and IVR systems Thursday, 4/15 beginning at 7:00pm. During the two hour window the voice mail system will be intermittently unavailable. Critical departments with auto attendants will be temporarily re-routed.
If users experiences any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.
mySQL Upgrade. Tuesday, April 13th from 7:00am through 9:00am.
Type: Announcement
Period: 4/13/21 7:00 am - 4/13/21 9:00 am
The IT Applications-Operations team will perform an upgrade of cpanel-p53 mySQL database server to version 5.7.33, beginning Tuesday April 13 from 7:00am - 9:00am. If your website uses mySQL database services on cpanel-p53, a brief outage may occur as the server is being upgraded. The IT Apps-Ops team can answer any questions you may have. Please submit questions to itops-l@unm.edu.
Jaggaer/LoboMart Vendor Scheduled Upgrade
Type: Outage
Period: 4/6/21 - 4/11/21
Jaggaer (LoboMart) will be upgrading their Production environment 4/9-4/11. This is a mandatory vendor Saas upgrade, Purchasing and FSM-IT have been working with the vendor to test this upgrade.
Production will be unavailable from 8pm our time on Friday through 10am Sunday. Purchasing is handling the communication to our LoboMart users.
UNMJobs/TMS March Patch Outage 4/9/2021 10:00 PM - 4/10/2021 12:00 AM
Type: Outage
Period: 4/6/21 - 4/11/21
UNM Jobs/TMS will briefly be unavailable while Cornerstone applies software patches. The patch(es) will be applied during the maintenance window on Friday, April 9, between 10:00 PM and Saturday, April 10, 12:00 a.m. The outage itself may actually be briefer.