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UNM > Information Technologies > Alerts Internal Login
IT Alerts
Urgent Notices
(Resolved) Network outages
Resolved: 6/18/21 18:33
Updated: 6/18/21 18:32
The network issues have been resolved 6/18/2021. 5:00PM
Type: Outage
Period: 6/18/21 1:04 PM - Present
We are receiving multiple reports of network outages across campus. Network techs are aware of the issue and working to restore service.
Update 3:19pm: Now multiple UNM services and applications are down. This is impacting the Service Desk's ability to take calls, so we apologize for the inconvenience.
Phishing/Spoofing Campaigns - Ongoing
Type: Announcement
Period: 1/1/21 - Present
The UNM IT Customer Support Service Desk and the UNM Information Security & Privacy Office (ISPO) have received many reports of fraudulent/phishing emails sent to UNM community members.
Extortion Emails
There does not appear to be any evidence of automatic downloads, malware, or other malicious software associated with the email samples provided. Any credentials (usernames, passwords, etc.) associated with these emails appear to have been the result of high-profile data breaches of parties external to UNM.
For more information regarding extortion email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):
https://www.ic3.gov/media/2018/180807.aspx
Impersonation Emails
All email accounts associated with the impersonation attempts have been hosted by third-parties external to UNM. As with the extortion emails referenced above, there does not appear to be any indication of compromised UNM accounts associated with these types phishing/spoofing campaigns. Additionally, there is no evidence automatic downloads, malware, or other malicious software associated with the email samples provided.
For more information regarding extortion email schemes please reference the following PSA from the Federal Trade Commission (FTC):
https://www.consumer.gov/articles/imposter-scams
What you can do
UNM community members are encouraged to report suspicious activity to the University Information Security & Privacy Office at the address security@unm.edu. Where possible, ISPO staff encourage users to submit samples ‘as an attachment’ so the full message headers can be analyzed. For information on providing an email as an attachment please visit the following:
https://ispo.unm.edu/frequently-asked-questions.html
Spam:
These messages typically have one or more of the following attributes/characteristics:
- The messages are unsolicited and are sent from unfamiliar addresses
- Contain ‘[SPAM?? #%]’ in the subject line
- Contain advertising in the message body
What you should do: Forward the Spam sample (as an attachment) to spamdrop@unm.edu
Phishing:
These messages typically have one or more of the following attributes/characteristics:
- The messages are unsolicited and are sent from unfamiliar addresses
- The message body encourages you to take any action such as responding to the original message or clicking a link, or contains otherwise suspicious text
What you should do: Forward the Phishing sample (as an attachment) to security@unm.edu
To stay updated with the latest phishing attempts and major security alerts visit the ISPO’s Phish Bowl and Advisories page:
https://ispo.unm.edu/phish-bowl/index.html
https://ispo.unm.edu/advisories/index.html
For more information regarding phishing/spoofing email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):
https://www.ic3.gov/crimeschemes.aspx#item-14
If you feel you have been the victim of a crime please file a report with UNM PD or visit https://police.unm.edu.
Resolved: UNM Covid Dashboard Issue
Type: Announcement
Period: 6/21/21 - 6/25/21
We recently experience an issue with the UNM Covid Dashboard. However, it appears to have been immediately addressed by the technical team. We wanted to make sure you all were aware of this issue and that it has been resolved.
(Resolved) Network outages
Resolved: 6/18/21 18:33
Updated: 6/18/21 18:32
The network issues have been resolved 6/18/2021. 5:00PM
Type: Outage
Period: 6/18/21 1:04 PM - Present
We are receiving multiple reports of network outages across campus. Network techs are aware of the issue and working to restore service.
Update 3:19pm: Now multiple UNM services and applications are down. This is impacting the Service Desk's ability to take calls, so we apologize for the inconvenience.
WebTMA Application Upgrade (6/24/21, 12:00 PM - 1:00 PM)
Type: Announcement
Period: 6/24/21 12:00 pm - 6/24/21 1:00 pm
To keep current with vendor's updates and patches, IT will be performing an upgrade to WebTMA on June 24, 2021. The WebTMA application will be unavailable starting at 12:00 PM that day and should be back up in about an hour, by 1:00 PM.
This outage will affect the iPad’s WebTMA Go application as well as the iServiceDesk.
ODS Refresh Running Late 6/16/2021
Type: Issue
Period: 6/16/21 6:36 AM - Present 12:00 PM
The ODS nightly data refresh was delayed last night.
Several update processes are still running this morning and should complete before noon today.
Old Adobe Creative Cloud Account Cleanup (June, 2021)
Type: Announcement
To stay current with our vendor agreement, IT will work with Adobe to demise identified Adobe Creative Cloud accounts licensed prior to May 2019. This work will continue through the end of June, 2021. Identified owners of these accounts will receive a direct communication with instructions on how to purchase/request a new Adobe Creative Cloud license. Affected users will also have the opportunity to migrate any content by a date detailed in the direct communication. No service outage is expected.
Monthly Windows Update installation/reboot for production Apps, 06/27 4:00 AM - 6:00 AM
Type: Announcement
Period: 6/14/21 - 6/28/21
To ensure continued security and stability, UNM IT will be applying Windows Updates and rebooting servers on 06/27, 4:00 AM - 6:00 AM.
This month's updates are listed here:
https://www.catalog.update.microsoft.com/Search.aspx?q=server+2021-06
The following services will be intermittently unavailable during the outage window:
AppXtender
Confluence
eVisions/FormFusion/Intellicheck
FAMIS
Help.UNM/Cherwell
Pinnacle Reports
TMA Work Order System
Other Windows servers and services (not listed above) will be intermittently unavailable during the standard patching window described at http://it.unm.edu/availability/ (under "Hosted Windows Servers").
The IT Applications-Operations team will begin transferring some websites and their associated customer accounts from the "cPanel-p54" web
Type: Announcement
Period: 6/17/21 8:00 AM - Present
The IT Applications-Operations team will begin transferring the following websites and their associated customer accounts from
the "cPanel-p54" web hosting environment beginning Thursday June 17 at 8:00am:
academictech.unm.edu
academictechnologies.unm.edu
at.unm.edu
adobe.unm.edu
creativecampus.unm.edu
adobe.unm.edu
agile-mfg.unm.edu
engineeringexperts.unm.edu/
banmemo-dev.unm.edu
portfolios-dev.unm.edu
isco-opmembers-dev.unm.edu
analytic.unm.edu
aolme.unm.edu
ape.unm.edu
asbmb.unm.edu
bcit.unm.edu
bc-dev.unm.edu
bc.unm.edu
paydev.unm.edu
biologicalannihilation.unm.edu
bse.unm.edu
limina.unm.edu
beststudentessays.org
chemistry.unm.edu
chemistry-temp.unm.edu
chtm-labtracker.unm.edu
coehsnet.unm.edu
getfit.unm.edu
coeresearch.unm.edu
coehs.unm.edu
communityengagement.unm.edu
compecon.unm.edu
compecon-temp.unm.edu
compres.unm.edu
cplt.unm.edu
csi.unm.edu
dhlawrenceranch.unm.edu
dielslab.unm.edu
nmtqris.com
nmtqris.org
dev.nmtqris.org
ecsc.unm.edu
stg.nmtqris.org
newmexicoprek.org
nmecsc.org
support.nmecsc.org
intwp.newmexicoprek.org
cyfd.newmexicoprek.org
ithenticate.unm.edu
ivpcl.unm.edu
jthomaslab.unm.edu
csi-temp.unm.edu
esports.unm.edu
exoplanets.unm.edu
ombudsfac.unm.edu
The cpanel-p54.unm.edu system is being retired for an updated and more secure webhosting environment. Some website
account owners may experience a brief period of website outage between 8:00 and 10:00am when their website is cutover
to the new system named https://cpanel04.unm.edu:2083. Not all website accounts will be transferred. Due to the number
of accounts to move, the transfers will occur over a period of several moves to be scheduled throughout Spring and Summer 2021.
All website owners of the impacted accounts will be notified prior to the move using the email address we have on record.
The IT Applications-Operations Team can answer any questions you may have. Please submit requests for additional
information to itops@unm.edu.
Minor changes to underlying Active Directory settings (password length), 6/22 - 7/6
Type: Announcement
Period: 6/22/21 - 7/6/21
To streamline configuration and improve security policy (in the context of Active Directory), EMSS will be making minor changes between Tuesday, June 22 and Tuesday, July 6. No service outage is expected.
No outage or impact is expected.
The only possibly noticeable side effect of this change will be for non-IDM managed Active Directory accounts. The next time the passwords are changed on such account, the new password will need to be 8 characters at minimum. IDM-managed accounts (99.9% of accounts) are not impacted by this caveat.
Changes to Junk email handling for LoboMail
Type: Announcement
Period: 5/24/21 - 8/31/21
Microsoft has initiated a change to how Junk Email is delivered to LoboMail mailboxes. Users who opted out of Junk email handling will have emails evaluated by Exchange Online Protection for spam or PHISH and may see emails delivered to their Junk Email Folders regardless of previously set Junk Email preferences.
Users who opted out of Junk email handling should monitor their Outlook Junk Email folder to move and mark any emails they identify as not junk. Exchange Online Protect will continue to use user’s Block and Allow lists.
UNM School of Law Outages 7/30
Type: Announcement
Period: 7/30/20 - Present
The University of New Mexico has identified that there was an intrusion into the IT environment at the UNM School of Law on June 27. School of Law email and file-sharing services were affected. Based on current findings we believe the issue is isolated to the School of Law and isn’t linked to other systems at UNM.
School of Law Students, Faculty and Staff should use their @unm email account until further notice and access email at lobomail.unm.edu.
If you need assistance accessing your @unm email account, please contact the UNM IT Service Desk at 277-5757.
A support email lawhelpdesk@unm.edu has been set up for those in need of any additional Law School IT support services.
The School of Law’s IT department and UNM’s central IT team are working together to restore services.
Skype for Business Online retires July 31, 2021
Type: Announcement
Period: 3/4/21 - 8/27/21
As Microsoft Teams has become the core communications client for Microsoft 365, the Skype for Business Online service will retire July 31, 2021. On that date, access to Skype for Business will end.
Skype users - please see Fastinfo 7834 for information on how to switch to Teams only mode.
Retire cfus1d.unm.edu server
Type: Announcement
Period: 2/16/21 - Present
All coldfusion Applications have been moved to the New server except csvgrades which could not be migrated and has been approve to remove until a future replacement is projected to be in place.
Phishing/Spoofing Campaigns - Ongoing
Type: Announcement
Period: 1/1/21 - Present
The UNM IT Customer Support Service Desk and the UNM Information Security & Privacy Office (ISPO) have received many reports of fraudulent/phishing emails sent to UNM community members.
Extortion Emails
There does not appear to be any evidence of automatic downloads, malware, or other malicious software associated with the email samples provided. Any credentials (usernames, passwords, etc.) associated with these emails appear to have been the result of high-profile data breaches of parties external to UNM.
For more information regarding extortion email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):
https://www.ic3.gov/media/2018/180807.aspx
Impersonation Emails
All email accounts associated with the impersonation attempts have been hosted by third-parties external to UNM. As with the extortion emails referenced above, there does not appear to be any indication of compromised UNM accounts associated with these types phishing/spoofing campaigns. Additionally, there is no evidence automatic downloads, malware, or other malicious software associated with the email samples provided.
For more information regarding extortion email schemes please reference the following PSA from the Federal Trade Commission (FTC):
https://www.consumer.gov/articles/imposter-scams
What you can do
UNM community members are encouraged to report suspicious activity to the University Information Security & Privacy Office at the address security@unm.edu. Where possible, ISPO staff encourage users to submit samples ‘as an attachment’ so the full message headers can be analyzed. For information on providing an email as an attachment please visit the following:
https://ispo.unm.edu/frequently-asked-questions.html
Spam:
These messages typically have one or more of the following attributes/characteristics:
- The messages are unsolicited and are sent from unfamiliar addresses
- Contain ‘[SPAM?? #%]’ in the subject line
- Contain advertising in the message body
What you should do: Forward the Spam sample (as an attachment) to spamdrop@unm.edu
Phishing:
These messages typically have one or more of the following attributes/characteristics:
- The messages are unsolicited and are sent from unfamiliar addresses
- The message body encourages you to take any action such as responding to the original message or clicking a link, or contains otherwise suspicious text
What you should do: Forward the Phishing sample (as an attachment) to security@unm.edu
To stay updated with the latest phishing attempts and major security alerts visit the ISPO’s Phish Bowl and Advisories page:
https://ispo.unm.edu/phish-bowl/index.html
https://ispo.unm.edu/advisories/index.html
For more information regarding phishing/spoofing email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):
https://www.ic3.gov/crimeschemes.aspx#item-14
If you feel you have been the victim of a crime please file a report with UNM PD or visit https://police.unm.edu.
UNM IT will be Migrating Equipment Regularly from 5:00 am - 7:00 am - July 22nd
Type: Announcement
Period: 7/21/21 - 7/23/21
The UNM IT Network will be upgraded from 5:00 am to 7:00 am on July 22nd to a redundant service. If there is a network outage in your area please contact 277-5757.
Migrate UNM-ABQG Primary physical, L3, and BGP to MX10003
Routing to Science DMZ Arbor via static route
UNM IT will be Migrating Equipment Regularly from 5:00 am - 7:00 am - July 22nd
Type: Announcement
Period: 7/21/21 - 7/23/21
The UNM IT Network will be upgraded from 5:00 am to 7:00 am on July 22nd to a redundant service. If there is a network outage in your area please contact 277-5757.
UNM IT will be Migrating Equipment Regularly from 5:00 am - 7:00 am - July 20th
Type: Announcement
Period: 7/19/21 - 7/21/21
The UNM IT Network will be upgraded from 5:00 am to 7:00 am on July 20th to a redundant service. If there is a network outage in your area please contact 277-5757.
Migrate UNM-to-ABQG Secondary physical, L3, and BGP to MX10003
UNM IT will be Migrating Equipment Regularly from 5:00 am - 7:00 am
Type: Announcement
Period: 7/16/21 - 7/21/21
The UNM IT Network will be upgraded from 5:00 am to 7:00 am to a redundant service. If there is a network outage in your area please contact 277-5757.
Migrate UNM-to-ABQG Secondary physical, L3, and BGP to MX10003
UNM IT will be Migrating Equipment Regularly from 5:00 am - 7:00 am
Type: Announcement
Period: 7/14/21 - 7/16/21
The UNM IT Network will be upgraded from 5:00 am to 7:00 am to a redundant service. If there is a network outage in your area please contact 277-5757.
Migrate UNM-to-ABQG Tertiary physical, L3, and BGP to MX10003
UNM IT will be Migrating Equipment Regularly from 5:00 am - 7:00 am - July 15th
Type: Announcement
Period: 7/14/21 - 7/16/21
The UNM IT Network will be upgraded from 5:00 am to 7:00 am on July 15th to a redundant service. If there is a network outage in your area please contact 277-5757.
Migrate UNM-to-ABQG Tertiary physical, L3, and BGP to MX10003
UNM IT will be Migrating Equipment Regularly from 5:00 am - 7:00 am - July 13th
Type: Announcement
Period: 7/12/21 - 7/14/21
The UNM IT Network will be upgraded from 5:00 am to 7:00 am on July 13th to a redundant service. If there is a network outage in your area please contact 277-5757.
Migrate WRN-S Physical connection to MX 10003
Jamf (Self Service) unavailable 7/8, 3:00 PM - 9:00 PM
Type: Announcement
Period: 7/8/21 8:00 am - 7/8/21 11:30 pm
In order to stay current in the Jamf product lifecycle, we will upgrade our Jamf instance on Thursday, July 8 between 3:00 PM and 9:00 PM.
We doubt the downtime will last more than 2-3 hours but are budgeting extra time just in case.
Please logout of Jamf prior to 3:00 PM to prevent data loss.
All aspects of Jamf will be unavailable during the upgrade window (Self Service, imaging, inventory, software packaging, software deployment, etc.).
UNM IT will be Migrating Equipment Regularly from 5:00 am - 7:00 am - July 8th
Type: Announcement
Period: 7/7/21 - 7/9/21
The UNM IT Network will be upgraded from 5:00 am to 7:00 am on July 8th to a redundant service. If there is a network outage in your area please contact 277-5757.
Move WRN-S L3 and BGP to MX10003
CENIC-S [Secondary Internet]
Infoblox DNS server upgrade on 7/6/2021, 6:00 AM to 8:00 AM
Type: Announcement
Period: 7/6/21 6:00AM - 7/6/21 8:00AM
On July 6th, 2021, IT - Platforms will upgrade the Infoblox DNS servers. The upgrade is not expected to disrupt services since all Infoblox Servers and paired systems and the partners will remain up during the upgrade process. No other changes to DNS services are expected at this time. This update is necessary to implement the latest security patches. For more information or questions, please contact the IT Service Desk at (505) 277-5757.
UNM IT will be Migrating Equipment Regularly from 5:00 am - 7:00 am - July 7th
Type: Announcement
Period: 7/6/21 - 7/8/21
The UNM IT Network will be upgraded from 5:00 am to 7:00 am on July 7th to a redundant service. If there is a network outage in your area please contact 277-5757.
Move WRN-S L3 and BGP to MX10003
CENIC-S IPv6 & CalRen-S
Infoblox DNS server upgrade on 7/6/2021, 6:00 AM to 8:00 AM
Type: Announcement
Period: 7/1/21 6:00 AM - 7/1/21 8:00 AM
On July 6th, 2021, IT - Platforms will upgrade the Infoblox DNS servers. The upgrade is not expected to disrupt services since all Infoblox Servers and paired systems and the partners will remain up during the upgrade process. No other changes to DNS services are expected at this time. This update is necessary to implement the latest security patches. For more information or questions, please contact the IT Service Desk at (505) 277-5757.
UNMJobs/TMS June Patch Outage 6/25/2021 10:00 PM - 6/26/2021 12:30 AM
Type: Announcement
Period: 6/25/21 10 PM - 6/26/21 12:30 AM
UNM Jobs/TMS will briefly be unavailable while Cornerstone applies software patches. The patch(es) will be applied during the maintenance window on Friday, June 25, between 10:00 PM and Saturday, June 26, 12:30 a.m. The outage itself may actually be briefer.
UNM IT will be Migrating Equipment Regularly from 5:00 am - 7:00 am - June 22nd
Type: Announcement
Period: 6/21/21 - 6/23/21
The UNM IT Network will be upgraded from 5:00 am to 7:00 am on June 22nd to a redundant service. If there is a network outage in your area please contact 277-5757.
Migrate WRN-N Physical connection to MX 10003
UNM IT will be Migrating Equipment Regularly from 5:00 am - 7:00 am - June 21st
Type: Announcement
Period: 6/18/21 - 6/22/21
The UNM IT Network will be upgraded from 5:00 am to 7:00 am on June 21st to a redundant service. If there is a network outage in your area please contact 277-5757.
Migrate Level 3 L3 [Primary Internet] and BGP to MX10003
Linux Shell Services (linux.unm.edu, ftp.unm.edu, sftp.unm.edu) Maintenance (6/22/2021)
Type: Announcement
Period: 6/22/21 - 6/22/21
To improve stability and security, IT will move Linux Shell Services (linux.unm.edu, ftp.unm.edu, sftp.unm.edu) servers to a new network on 6/22 from 8am to 5pm. No outage or service interruptions are expected.