Network issues in Athletics buildings on South Campus 12/15
Period: 12/15/17 2:00 pm - Present
We are receiving reports that users are experiencing network issues on South Campus. IT technicians are aware of the issue and are working to resolve it promptly.
Impacted locations include:
Tow Diehm Facility
The Employee On-Boarding (EOS) system down 12/12/17.
Period: 12/12/17 10:45 am - Present
The Employee On-Boarding (EOS) system will be unavailable today, Tuesday December 12th, due to a critical incident. There will be no more processing until further notice.
Network Connectivity Issues at Bldg 218 Bratton Hall 12/06/17 - Ongoing
Period: 12/6/17 - Present
Users are calling in and stating that people in building 218 (BRATTON HALL) are having issues connecting to LoboWifi, the customers have been saying that every time they connect to the Wifi it drops them from the network and they have to keep on adding it.
MacOS High Sierra
Period: 10/5/17 2:20 pm - Present
Apple recently released macOS High Sierra. There are issues with LoboTime portal and Internet Native Banner (INB). Once UNM IT has sufficiently resolved these issues, we will announce official support for macOS High Sierra.
The Symantec Anti Virus client compatible with macOS High Sierra is now available at http://it.unm.edu/download/
Updated Adobe License Information 11-1-2017
Period: 11/1/17 - Present
Recently, UNM was notified by Adobe that the serial number for Adobe Acrobat DC and Adobe Creative Suite will expire on 11/30/17. The Adobe Creative Cloud users need to move to a named user. Some users are already on a named user license, while a majority of users are not.
How does this affect your department?
If you have Adobe Acrobat DC installed
If you or a user in your department has only Adobe Acrobat DC installed, please go to the it.unm.edu/download page and look for the Acrobat DC serialization file.
- Click on Windows
- Save the file to your computer
- To unzip the file right click and extract the files contents to a folder on your computer
- Click on RemovevolumeSerial.exe
- Click on ADobeSerilization.exe
- You will not receive any notification when completed.
If you or a departmental user have Adobe Creative Cloud Installed
- Users, who have already been moved to the named user license, will currently be able to login with a UNM email/Adobe ID to use the Creative Cloud and do not need to take any further steps.
- If you have not been moved to the named user license, please send the following to firstname.lastname@example.org to confirm your license is current:
- PO number from LoboMart used to order Adobe Creative Cloud (this could be from 2014)
- Date of the LoboMart PO
- The name of the person who ordered the software
- UNM email address of the person who will be using Creative Cloud
After we have confirmed your license, we will add the user email to the UNM Adobe account, and the user will receive an email from Adobe to download the new version of Creative Cloud. After the new version has been installed, the user will need to login to Creative Cloud with a UNM email/Adobe ID to use the software.
If you have any questions, please email email@example.com.
Phishing Emails Ongoing
Period: 3/23/17 - Present
UNM IT and Security have reports of several Phishing emails being sent out to and from UNM email addresses.
If you receive an email about being blocked, blacklisted, or some other suspicious email, please see below and determine the appropriate category and process.
- Flagged by [SPAM?? #%] in the subject line: Already identified by our system and can be deleted.
- Emails that are unsolicited and are usually advertising.
- Forward as an attachment to firstname.lastname@example.org
- Phishing: These messages usually consist of;
- Unsolicited email with action/s such as clicking links or attachments
- Unknown sender(s)
- Content is suspicious and/or asks for personal information
- Forward as an attachment to email@example.com
- Dangerous Phishing:
- Asks for credentials directly or with a link
- May use authentic looking branding (ex: for UNM, Nusenda, FedEx, UPS, etc.)
- Forward as an attachment to firstname.lastname@example.org
Use this list to see some phishing (fake) emails that have been spotted at The University of New Mexico:
If you suspect that your UNM-owned computing asset and/ or your UNM NetID have been compromised, you should:
• Immediately change your NetID password at https://netid.unm.edu/ or by calling the UNM Information Technologies (IT) Customer Service Desk at 505-277-5757.
• Gather information about the event including the following: date and time of the event, location of the event, and how you suspect the event may have occurred.
• Report the event by opening a Help.UNM ticket at https://help.unm.edu and by calling the ISPO on-call number 505-277-2497.
Voice Mail Monthly Maintenance 12/19/2017 - 5:30PM-7:30PM
Period: 12/19/17 5:30 PM - 12/19/17 7:30 PM
To ensure continued security UNM IT is performing maintenance on the voice mail system Thursday beginning at 5:30 pm. During the two hour window the voice mail system will be intermittently unavailable. Critical departments with auto attendants will be temporarily re-routed.
If users experiences any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.