The IT team is aware of an issue with the UNM ListServ website and is working to restore the service. 

Analog and Digital phone lines at buildings 262 (Materials Management), 259 (Continuing Education) and 270 Carrie Tingley, some lines at 1650 University, Child Care, and the gas station are down.  UNM IT is aware of the issue and is working to address it.

TouchNet is currently experiencing connectivity issues and slow response times. The vendor is working on the issue.

o remain in compliance with vendor support, the websites in the list below will be migrated from cpanel01 to the new cPanel host appslcpanelp02 on February 12, 2026, between 7:00–8:00 AM.
 
No action is required on your part; our team will move all data and domains for you.
 
If you need assistance before or after the migration, please contact the IT Service Desk at 277-5757 or submit a ticket at https://help.unm.edu.Affected Sites:

aiaa.unm.edu
biology.unm.edu
biology-temp.unm.edu
bmr.unm.edu
bsa.unm.edu
cars.unm.edu
ccc.unm.edu
naturalresources.unm.edu
celr.unm.edu
csp.unm.edu
healthpolicy.unm.edu
socialpolicy.unm.edu
ceti.unm.edu
chicanos.unm.edu
idi.unm.edu
cquic.unm.edu
english.unm.edu
historicpreservation.unm.edu
historicpreservation-temp.unm.edu

• Monday, January 26th at 5:00pm.
• No outage expected
• It's important to note that no other significant changes are planned during this maintenance, and the work will not impact the overall availability of the UNM Data Center, and the entirety of the UNM network will remain available for the duration of the maintenance.

• After the change, UNM Staff, Faculty and Students who utilize the VPN service through the client connection must manually initialize the GlobalProtect VPN connection when it is needed to complete University business. Prior to the change, the GlobalProtect VPN client was automatically signing in after logging onto the computer. If you need step-by-step instructions for connecting to the VPN client, please click here. You can also visit help.unm.edu and search for KB0016537 to access our ServiceNow Knowledge Article on this topic.
• Mobile device connectivity via GlobalProtect and web-based connection through UNMVPN.unm.edu remains unimpacted and fully functional.
• Note – You may not experience this VPN change immediately.  It could take up to 2 weeks after the configuration update before the change is noticeable on your device.

• Network and Services provided by UNM Health and Health Sciences are NOT impacted by this outage.

• Identify any critical (life-safety) services that must not be interrupted. 
• Identify potential risks of service outages during these periods.
• Work with your faculty, staff, students, and vendors to make sure service disruptions are well communicated and mitigated, where possible.  
• Leverage supplemental communication mechanisms to help us keep the campus community involved and well informed.

The University of New Mexico is upgrading its campus phone system to replace aging equipment that will no longer be supported after December 2026. This upgrade will help ensure reliable service and support the university’s future communication needs.

The project is actively underway, and buildings will be contacted and scheduled for transition in phases. Departments will receive more information as their building’s upgrade approaches. A timeline of identified buildings and upcoming phases is available on the Voice System Replacement Project Website.

For questions or more information, please contact the project team at voiceproject@unm.edu.

To ensure continued security UNM IT is performing maintenance on the voice mail system Tuesday, 2/24 beginning at 6:00 pm. During the three-hour window the voice mail system will be intermittently unavailable.

If users experience any issues with their voice mail services after the maintenance window, please contact the IT Support Center at 505-277-5757.

Users are reporting an ethernet outage at Building 204.  UNM IT is aware of the issue and are working on a resolution.