UNMJobs Update, 10/22/2017
Period: 10/22/17 9:00 am - 10/23/17 8:00 am
(Resolved) Banner and Loboweb Unavailable, 10/21 6:00 AM – 7:10 PM
Period: 10/21/17 6:00 am - Present
Note (7:30pm) : Banner INB is available now. Thank you for your patience as we worked to resolve the problem.
To ensure adherence to the vendor’s release schedule, UNM IT is applying upgrades to Banner on Saturday, October 21st between 6:00 AM and 4:00 PM.
The following services will be unavailable during this 9 hour window while these upgrades are applied:
MyUNM (users will be able to login, but not access "channels")
Note: The following upgrades and patches will be applied as part of this maintenance:
AR 220.127.116.11 patch
AR 8.5.3 - forms
Position Control 8.14
Position Control 18.104.22.168 patch
HR/Payroll 8.14 - forms
HR/Payroll 22.214.171.124 patch
HR/Payroll 126.96.36.199 patch
Employee Self-Service 8.14
Employee Self-Service 188.8.131.52 patch
Finance 8.11 - forms
Finance 184.108.40.206 patch, Finance 220.127.116.11 patch
Student 8.12 - forms
Student 8.13 - forms
Web Tailor 18.104.22.168
Tax Navigator/Winstar 22.214.171.124
SSO(Single Sign On) Manager Deployment 8.4
Financial Aid 8.31
Intermittent Banner jobs issues - longer run time
Period: 10/1/17 - Present
Due to the September 30th Oracle upgrade, some Banner jobs are running significantly longer. IT staff are working with Oracle, technical staff, and business office staff to identify affected jobs and address the longer run-time issues.
Help.UNM Scheduled Maintenance - Outage - 10/22/2017 6:00 A.M. - 10:00 A.M.
Period: 10/22/17 6:00 AM - 10/22/17 10:00 AM
Help.UNM Unavailable during the scheduled reboot of Cherwell Servers. The next reboot process will occur from 6:00 a.m. to 10:00 a.m. on Sunday, October 22.
The monthly reboots are scheduled for the 4th Sunday of the month
MacOS High Sierra
Period: 10/5/17 2:20 pm - Present
Apple recently released macOS High Sierra. At this time, UNM IT does not recommend upgrading to this version of macOS on UNM owned enterprise Macs. There is currently no compatible version of Symantec Antivirus (SEP). There have been issues found with LoboTime portal and Internet Native Banner (INB). Once UNM IT has sufficiently resolved these issues, we will announce official support for macOS High Sierra.
Phishing Emails Ongoing
Period: 3/23/17 - Present
UNM IT and Security have reports of several Phishing emails being sent out to and from UNM email addresses.
If you receive an email about being blocked, blacklisted, or some other suspicious email, please see below and determine the appropriate category and process.
- Flagged by [SPAM?? #%] in the subject line: Already identified by our system and can be deleted.
- Emails that are unsolicited and are usually advertising.
- Forward as an attachment to firstname.lastname@example.org
- Phishing: These messages usually consist of;
- Unsolicited email with action/s such as clicking links or attachments
- Unknown sender(s)
- Content is suspicious and/or asks for personal information
- Forward as an attachment to email@example.com
- Dangerous Phishing:
- Asks for credentials directly or with a link
- May use authentic looking branding (ex: for UNM, Nusenda, FedEx, UPS, etc.)
- Forward as an attachment to firstname.lastname@example.org
Use this list to see some phishing (fake) emails that have been spotted at The University of New Mexico:
If you suspect that your UNM-owned computing asset and/ or your UNM NetID have been compromised, you should:
• Immediately change your NetID password at https://netid.unm.edu/ or by calling the UNM Information Technologies (IT) Customer Service Desk at 505-277-5757.
• Gather information about the event including the following: date and time of the event, location of the event, and how you suspect the event may have occurred.
• Report the event by opening a Help.UNM ticket at https://help.unm.edu and by calling the ISPO on-call number 505-277-2497.
ODS Unavailable 11/4/2017 6am -11/7/2017 11:59pm
Period: 11/4/17 6:00 am - 11/7/17 11:59 pm
To stay current with vendor software requirements. The Banner Operational Data Store (ODS) will be upgraded and data will be refreshed. The upgrade and refreshes are scheduled to begin Saturday, November 4th at 6am and are expected to be done by 11:59pm on Tuesday, November 7th. The following services will be unavailable during the upgrade:
ODS adhoc reporting
MyReports==è APEX reports using the ODS
IT Alerts will be updated when ODS related services are available.
Banner Unavailable 11/4/2017 6-7am and 11/5/2017 6-7am
Period: 11/4/17 6:00 am - 11/5/17 7:00 am
As part of the ODS upgrade work being done November 4-7, Banner will be unavailable during the following times:
Saturday, November 4, 6-7am
Sunday, November 5, 6-7am
These outages are required for the ODS upgrade. The following services will be unavailable Saturday and Sunday morning during the Banner portion of the upgrade:
Bursar Account Suite
xtender Document Management
Affiliates Benefits Web Site
The following services have a more extended outage as the upgrade and reload of reporting data will occur between November 4th and November 7th. There will be a separate notice on IT Alerts for those services:
ODS Ad hoc reporting
Changes to Directory.UNM 11/1/2017 5:00 PM - 7:00 PM
Period: 11/1/17 5:00 pm - 11/1/17 7:00 pm
In order to help mitigate phishing and spam attacks, one of the steps that UNM will be taking is to make changes to Directory.UNM.
The following changes will be implemented on 11/1/17 between 5:00 PM and 7:00 PM:
Remove NetID from search results
Require login to show email addresses
Directory.unm.edu may be intermittently unavailable during the 2 hour window.
UNM IT is also developing functionality that will allow email to be sent without showing the email address. Dates for that change will be announced once those changes have been fully vetted in a test environment.
Building 84, Art & Art History Network Outage - 10/26/2017 6:00 AM - 7:00 AM
Period: 10/26/17 6:00 am - 10/26/17 7:00 am
On 26 Oct 6-7 AM there will be a wired and wireless network outage at building 84 Art and Art History, Network Outage for network maintenance.
Campus Firewall Maintenance - Saturday 10/21/17 - 4:00 PM - 7:00 PM
Period: 10/21/17 4:00 pm - 10/21/17 7:00 pm
IT Networks needs to update or replace all campus firewalls. The data center is getting a new firewall, and the distribution firewall needs to be upgraded to latest code as it is causing production outages. We will be performing these tasks in the window of 4pm to 7pm on Saturday, October 21st. Minor outages are expected, but the impact of the outage should it occur is large as DNS and DHCP will be affected for the entire campus.
LoboMail emails tagged as "Fraud Alert"
Period: 10/12/17 9:00 am - 10/20/17 5:00 pm
Due to configuration issues in the HSC network, some emails send by HSC users to LoboMail Office 365 mailboxes may have been tagged with the "Fraud Alert" safety tag in error. HSC IT technicians are working to resolve the issue. Previously received messages will retain the warning.
LoboMail users can safely ignore the warning in this situation.
The full text of the warning is:
"This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing"