The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline. In order to support nationwide deployment of 988 on October 24, 2021 7-digit local dialing will be turned off in the UNM phone system. To complete local calls from a campus phone line on or after 10/24/21, dial 9, area code, and the 7-digit telephone number. This applies to all calls within your area code that used to be dialed with 7-digits.

If you are experiencing dialing issues on speed dials, equipment, or auto attendants, or for more information regarding the change to 10-Digit local dialing please see Fast Info https://unm.custhelp.com/app/answers/detail/a_id/7885/kw/10%20digit.

For further assistance, please submit a Help.UNM ticket or contact UNM Information Technologies Customer Support Services (IT CSS) by calling (505) 277-5757.

To ensure continued security and stability, UNM IT will be applying Windows Updates and rebooting servers on 10/24, 4:00 AM - 6:00 AM.

This month's updates are listed here:

https://www.catalog.update.microsoft.com/Search.aspx?q=server+2021-10

The following services will be intermittently unavailable during the outage window:

AppXtender
Confluence
eVisions/FormFusion/Intellicheck
FAMIS
Help.UNM/Cherwell
Pinnacle Reports
TMA Work Order System

Other Windows servers and services (not listed above) will be intermittently unavailable during the standard patching window described at http://it.unm.edu/availability/ (under "Hosted Windows Servers").

UNM IT voice systems will be under maintenance from 8pm to 11:59 PM on Tuesday 10/19/21. Users may experience an intermittent outage of phone service at various points during the maintenance window.

IT has discovered issues with the LoboWeb (myUNM) Class List email feature; when using the function there are times emails to enrolled students have not been sent or attachments have not been included. We are working to resolve the issue.
- You can access this area by going to MyUNM > LoboWeb > Faculty & Advisors > Class Section Functions > View Summary Class List > Email Entire Class).

Until this is resolved the available workaround is:
- Go to: MyUNM > LoboWeb > Faculty & Advisors > Class Section Functions >Exportable Class List

This will export a list of your students’ emails, and you may use LoboMail to email them directly.

On Friday, October 29, 2021 from 6:30 PM MST until 11:30 PM MST, UNMJobs and the Cornerstone TMS will be unavailable due to vendor software updates. The actual outage may be less than scheduled, however, it is unknown if the vendor will complete the upgrade early during the maintenance window.

To apply important system-level security patches, UNM IT, will be upgrading production Oracle databases beginning Saturday, October 30th, starting at 6:00 AM completing at 12:00 PM.

These services include:
BANP (Banner)
ODSP (ODS)
AWP (AppWorx)
RPTP (My Reports)
BANTR (Banner Training)
B2BMON (Marketplace)
WCMP (Web Content Management)
ORAP1 (eSurvey & password synchronization)
CONP (Confluence)
PINNP (Pinnacle)

UNM Learn will be unavailable on Saturday, October 30th, from 4:30 am until 7:00 am MT, for database and application server updates. This outage is taking place within the UNM Learn weekly and routine maintenance windows (http://online.unm.edu/help/learn/support/system-availability.html).

Please note times are best estimates and may vary depending on issues encountered when carrying out the scheduled work.

Thank you for your patience as we work to improve the UNM Learn service,

UNM Learn Support
IT Academic Technologies

To ensure adherence to the vendor's release schedule, UNM IT is upgrading Banner applications on Saturday, October 30th, starting at 6:00 am and ending at 6:00 pm. Functional Leads will be testing on Sunday, October 31st.

The following services will be unavailable during the upgrade:
-covid.unm.edu including: COVID Vaccination Surveys (LCI) and COVID Administrative System
-BOOMI
-business.unm.edu (RRT)
-Pinnacle
-APEX
-LoboWeb
-Banner INB
-Banner 9 Forms and Self-Service
-MyUNM (Users will be able to login, but not access "channels")
-Xtender

ColdFusion outage. For continued vendor support and compliance, we will be updating the production ColdFusion server to the latest version. The following services in integration and production will be impacted: demographic self-service, curriculum workflow, bar, baa.