Academic Technologies is aware of an issue that is currently effecting Kaltura's Media Gallery's integration with Canvas LMS. Users receive 'access denied' error. A ticket has been created with the vendor and IT is investigating.

Voice Mail Web Phone Manager (cxwpm.unm.edu and cxwpm.health.unm.edu) is currently unavailable. Engineers are aware and working on the issue.  We apologize for the inconvenience but in the meantime you can still access your voice mails by dialing into the voice mail system directly from on or off campus.  For more information on dialing into the voice mail system please see the Fast Info links below.

https://unm.custhelp.com/app/answers/detail/a_id/2981/kw/voice%20mail
https://unm.custhelp.com/app/answers/detail/a_id/2983/kw/voice%20mail

There is currently an issue with viewing bills in Pinnacle/IT Billing Portal. UNM IT is aware of the issue and are working on a resolution. 

Starting January 3rd and continuing for six to eight weeks, IT will be refreshing the storage environment that hosts departmental shared drives (UNMCIFS). This is planned as a non-disruptive phased process, with no expected loss or interruption of service.
 
The share clients should automatically reconnect without user action. During this period if users experience issues accessing departmental drives, they should contact their departmental IT officer, departmental IT staff, or UNM IT Customer Support Services at 505-277-5757 for assistance.
 
Thank you for your understanding as we work to improve our storage infrastructure.

UNM IT Networks will perform planned maintenance on Network Infrastructure to complete critical maintenance and upgrades. Completing regular maintenance activities allows UNM IT to make improvements to enhance network performance, security, and usability of IT services. The maintenance has been scheduled as follows:
•    Saturday, May 24th between the hours of 10 PM and 12 AM.
•    While unlikely, it is possible that the outage could be lengthier and more impactful. Updates will be provided on IT Alerts.?
•    It's important to note that no other significant changes are planned during this maintenance, and the work, while temporarily impacting connectivity to and from each specific building, will not impact the overall availability of the UNM Data Center, and the vast majority of the UNM network will remain available for the duration of the maintenance - except for the service interruptions indicated below.

To stay current with vendor requirements, UNM IT Networks will be performing planned upgrades to the wireless controllers. A brief outage is expected to impact specific buildings across campus while the upgrade is in progress.

What does this mean for you?
Wired connectivity: Wired connectivity will not be impacted during these upgrades.
Wireless connectivity: Wireless connectivity will be briefly impacted. We expect the outage to only take 10-15 minutes while the equipment reboots and upgrades.
Service interruption to IT wireless network services will affect main campus buildings operating after hours, and the impacted buildings have been notified of the outage. Impacted buildings:

•    UNM Press and Office or Research (26)
•    Internal Audit (20)
•    Center for Science, Technology, and Policy (185)
•    Alvarado Hall (157)
•    Anthropology Annex (12)
•    George Pearl Hall (195)
•    Anderson School of Management (76)
•    Automotive (216)
•    Bandelier East (8)
•    Basehart (344)
•    UNM Bookstore (102)
•    CASAA (352)
•    Casas Del Rio-Chama (91)
•    Casas Del Rio-Gila (94)
•    Casas Del Rio-Pecos (93)
•    CERIA (83)
•    Calvin Hall (3)
•    Chapel (25)
•    Child Care Center (281)
•    Co-Gen (176)
•    Construction
•    Continuing Education-South (258)
•    Coronado Hall (155)
•    Centennial Science and Engineering Library (46)
•    Technology and Education Center (65)
•    Dispute Resolution (29)
•    Duck Pond (0)
•    Economics (57)
•    Engineering and Science Computer Pod (2)
•    Extended University (187)
•    University Club (160)
•    Gurley Hall (1)
•    Hodgin Hall (103)
•    Hokona Hall-Zia (58)
•    Robert Harting Building (158)
•    Institute of Social Research (150)
•    Johnson Gallery (152)
•    Communication and Journalism (115)
•    Kiva (69)
•    KNME TV Studio (217)
•    KNME Annex (265)
•    Onate Hall/KUNM (156)
•    Grounds and Landscaping (279)
•    La Posada (77)
•    LGBTQ Resource Center (168)
•    Lobo Village (398)
•    Manzanita Hall (70)
•    Marron Hall (9)
•    Masley Hall (68)
•    Mitchell Hall (23)
•    Natural History Science Center (19)
•    NM Law Center (230)
•    Nuclear Engineering (121)
•    Nursing-Gallup (8)
•    Equal Opportunity (42)
•    Onate Hall (156)
•    UNM SNL Advanced Material Lab (337)
•    Parish Library (87)
•    Cornell Parking Structure (198)
•    Psychology Clinic (192)
•    Real Estate (14)
•    Redondo Village Apartments (193)
•    ROTC (196)
•    Sout Golf Course (303)
•    Santa Clara Hall (61)
•    Simpson Hall (66)
•    Softball Team Facility (343)
•    SRC Dorms (88)
•    SRC Commons (89)
•    Student Union Building (60)
•    Tamarind
•    Planning and Campus Development (203)
•    Title V (44)
•    PATS Transportation Facility (146)
•    Travelstead Hall (65)
•    University House (51)
•    University Services (262)
•    Veterans Center (20A)

To ensure continued security UNM IT is performing maintenance on the voice mail system Tuesday, May 27th 2025, beginning at 6:00 pm.  During the three hour window the voice mail system will be intermittently unavailable.
 
If users experiences any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.