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We are receiving reports of users receiving the error message, "Service Invocation Failed".  IT technicians are aware of the issue and are working to restore service.

UNM’s Main Campus is replacing the current enterprise electronic signature system (DocuSign) with Adobe Sign. The new system will be available for those using e-signatres in Jaeger/TCM.

The application became available for use on Thursday, 10/31/2019. Members of the following groups who have not yet begun to use the application were able to do so on Monday, 11/04/2019:

1. UNM Purchasing
2. UNM Medical Group
3. HSC Unrestricted Accounting
4. Payroll
5. UNM Human Resources

For further information, please view the Fast Info. Articles (Internal, External ), or contact the IT Customer Support Services at 277-5757 with questions.

To add functionality and reduce expenditure, UNM is updating and applying new licenses to all Office 365 users between October 22 and November 26, 2019. No impact or outage is expected - the license transition is seamless.

All users are presently licensed with "A1" but going forward, active users will be licensed with "A3" instead. The differences between the A1 and A3 license are described here: https://www.microsoft.com/en-us/microsoft-365/academic/compare-office-365-education-plans. Most notably, mailbox sizes transition from 50 GB to 100 GB and additional O365 apps (like Bookings) are available to faculty/staff (though not officially supported by UNM IT). In addition, the Office 365 download is consolidated into the A3 license (instead of being licensed separately).

Licenses will be assigned dynamically based on student/faculty/staff status, with the student role taking precedence. For example, if someone is both a Student and Staff, they will receive a Student A3 license. As a user’s status changes, so will their Office 365 license.

"Active" users (i.e. any student or active faculty/staff) will receive an A3 license.

"Inactive" users (i.e. faculty/staff without an active job, generic/non-personal accounts, affiliates, retirees, emeritus, etc.) will receive an A1 license - the A1 license is similar to A3 but provides reduced functionality (for example, the downloadable Office installation is not available and mailbox size is 50 GB).

Note that these changes will rectify many long-standing license issues that may cause some users to lose functionality. As an example, under the old process, licenses were not revoked when roles changed, but the new licensing process fixes that. In other words, users with erroneous access to O365 Pro Plus (the downloadable version of Office) will lose access when the proper license is applied during the relicensing process.

The UNM IT Customer Support Service Desk and the UNM Information Security & Privacy Office (ISPO) have received many reports of fraudulent/phishing emails sent to UNM community members.

Extortion Emails

There does not appear to be any evidence of automatic downloads, malware, or other malicious software associated with the email samples provided.  Any credentials (usernames, passwords, etc.) associated with these emails appear to have been the result of high-profile data breaches of parties external to UNM.

For more information regarding extortion email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):

https://www.ic3.gov/media/2018/180807.aspx

Impersonation Emails

All email accounts associated with the impersonation attempts have been hosted by third-parties external to UNM.  As with the extortion emails referenced above, there does not appear to be any indication of compromised UNM accounts associated with these types phishing/spoofing campaigns.  Additionally, there is no evidence automatic downloads, malware, or other malicious software associated with the email samples provided.

For more information regarding extortion email schemes please reference the following PSA from the Federal Trade Commission (FTC):

https://www.consumer.gov/articles/imposter-scams

What you can do

UNM community members are encouraged to report suspicious activity to the University Information Security & Privacy Office at the address security@unm.edu.  Where possible, ISPO staff encourage users to submit samples ‘as an attachment’ so the full message headers can be analyzed.  For information on providing an email as an attachment please visit the following:

https://ispo.unm.edu/frequently-asked-questions.html

Spam:

These messages typically have one or more of the following attributes/characteristics:

• The messages are unsolicited and are sent from unfamiliar addresses
• Contain ‘[SPAM?? #%]’ in the subject line
• Contain advertising in the message body

What you should do:  Forward the Spam sample (as an attachment) to spamdrop@unm.edu

Phishing:

These messages typically have one or more of the following attributes/characteristics:

• The messages are unsolicited and are sent from unfamiliar addresses
• The message body encourages you to take any action such as responding to the original message or clicking a link, or contains otherwise suspicious text

What you should do:  Forward the Phishing sample (as an attachment) to security@unm.edu

To stay updated with the latest phishing attempts and major security alerts visit the ISPO’s Phish Bowl and Advisories page:

https://ispo.unm.edu/phish-bowl/index.html

https://ispo.unm.edu/advisories/index.html

For more information regarding phishing/spoofing email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):

https://www.ic3.gov/crimeschemes.aspx#item-14

If you feel you have been the victim of a crime please file a report with UNM PD or visit https://police.unm.edu.

The UNM IT Workstation Management team have been made aware that Apple has recently announced a voluntary recall of limited older generation 15-inch MacBook Pro batteries. MacBook Pros sold between September 2015 and February 2017 may pose a fire safety risk due to overheating. To determine which MacBook Pro you have, follow the steps below to confirm model and determine if your computer is eligible for this program.

Click the Apple symbol (?) in the upper left corner and choose About This Mac.

If your MacBook Pro model is “MacBook Pro (Retina, 15-inch, Mid 2015)” copy the serial number and use the link below to enter your serial number to determine if your Mac is eligible.

https://support.apple.com/15-inch-macbook-pro-battery-recall

If your computer is eligible for this program, please contact your local IT if Mac is UNM owned. If this is your personal computer, follow the instructions with the provided link above to schedule a repair with Apple.

For more information regarding the MacBook Pro battery recall follow the link below for info:

https://support.apple.com/15-inch-macbook-pro-battery-recall

In the last several weeks, numerous customer NetIDs and passwords were compromised through successful phishing attacks. These attacks have become more sophisticated, and now include using UNM’s SharePoint online services to distribute malicious/ phishing content.  UNM IT is investigating and working to mitigate the attacks.

To promote a healthy support life cycle, several common Microsoft products will reach their end of life/end of support dates in a year or less (January 2020).

The affected products and corresponding dates are show below. The most prominent impacts are to Windows 7, Windows Server 2008 (and 2008 R2), and SQL Server 2008 (and 2008 R2).

If you are using any of these Microsoft products in your organization, please begin the process of upgrading to newer (supported) versions as soon as possible. Continuing to use these products once their end of life passes presents a security risk to the University and prevents students/faculty/staff from leveraging the latest improvements and enhancements.

Windows (desktop/laptop)

Office

Windows (server)

Enterprise Applications

For full details on Microsoft's products and their end of life dates, see https://support.microsoft.com/en-us/lifecycle/search.

To ensure adherence to the vendor's release schedule, UNM IT is upgrading Banner applications on Saturday, December 14th, starting at 6:00 am and ending at 11:00 am.

The following services will be unavailable during the upgrade:
-LoboWeb
-Banner INB
-Banner 9 Forms and Self-Service
-MyUNM (users will be able to log in, but not access "channels")
-FAMIS
-Xtender

To ensure adherence to the vendor's release schedule, UNM IT is upgrading Banner applications on Saturday, December 7th, starting at 6:00 am and ending at 11:00 am.

The following services will be unavailable during the upgrade:
-LoboWeb
-Banner INB
-Banner 9 Forms and Self-Service
-MyUNM (users will be able to log in, but not access "channels")
-FAMIS
-Xtender

Kronos will be performing an Operating System Upgrade to services supporting the Production environment. There is no anticipated service interruption during the three-hour service window. The application and servers are expected to remain online during the maintenance activity.

OnBase will be down for upgrade and maintenance from Friday November, 22nd at 5pm until Sunday November 24th.

This means that both Desktop and Web Clients will be down, as well as certain online student forms. The online forms affected will be for the Registrar's, Financial Aid, Admissions Offices and the Anderson School of Management Admissions Application.

IT Voice Networks will be upgrading and migrating services to new servers for the UNM Voice Mail system. Voice mail services will be unavailable during the 6 hour window beginning at 6 pm Tuesday, November 19. Auto Attendants (trees) built on the voice mail system will be re-routed to their primary department number.

If you have any issues after the maintenance window please contact the IT Support Center at 277-5757.