Learning Central is currently experiencing a server outage. Technicians are working to restore service promptly.

Various locations around campus are having network issues.  IT technicians are aware of the issue and are working to restore service.

VMWare Horizon VDI (one.unm.edu) is experiencing an outage. Technicians are aware of the issue and are working to resolve it as quickly as possible.

This issue affects Mac users that connect to Cherwell using Horizon and hallway/kiosk computers.

The University Hospital IT verified that learning central is experiencing an outage. Technicians are aware of these reports, and are working to resolve this outage promptly.

Registration times will now open at 7:00 am on the your appointment date.  For more information, please see the Registration Dates page.

A recent Firefox Update has caused users to experience problems while using Banner 9 Admin Forms. Symptoms include issues with the Search and other buttons on forms, accessing drop-down lists and forms not responding.

This has been identified as a known issue by Ellucian, but there is not a patch identified yet. The best workaround is to use Chrome to access these forms.

Users are reporting issues accessing the network at Building 307.  Technicians are aware of the outage and are working to resolve it promptly.  

Students, staff and faculty will have the ability to view and update their Preferred Pronoun and Gender Identity information through LoboWeb page. The new feature is located under the Personal Information tab in LoboWeb.

Pinnacle, the UNM IT billing portal, is experiencing a temporary outage. Technicians are aware of the issue and are working to resolve it promptly. 

We are currently experiencing issues with AD Astra. We are currently working to resolve the issues. During this time please do not try to login to this application. Check IT Alerts to see when this issues has been resolved.

To promote a healthy support life cycle, several common Microsoft products will reach their end of life/end of support dates in a year or less (January 2020).

The affected products and corresponding dates are show below. The most prominent impacts are to Windows 7, Windows Server 2008 (and 2008 R2), and SQL Server 2008 (and 2008 R2).

If you are using any of these Microsoft products in your organization, please begin the process of upgrading to newer (supported) versions as soon as possible. Continuing to use these products once their end of life passes presents a security risk to the University and prevents students/faculty/staff from leveraging the latest improvements and enhancements.

Windows (desktop/laptop)

Office

Windows (server)

Enterprise Applications

For full details on Microsoft's products and their end of life dates, see https://support.microsoft.com/en-us/lifecycle/search.

The UNM IT Customer Support Service Desk and the UNM Information Security & Privacy Office (ISPO) have received many reports of fraudulent/phishing emails sent to UNM community members.

Extortion Emails

There does not appear to be any evidence of automatic downloads, malware, or other malicious software associated with the email samples provided.  Any credentials (usernames, passwords, etc.) associated with these emails appear to have been the result of high-profile data breaches of parties external to UNM.

For more information regarding extortion email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):

https://www.ic3.gov/media/2018/180807.aspx

Impersonation Emails

All email accounts associated with the impersonation attempts have been hosted by third-parties external to UNM.  As with the extortion emails referenced above, there does not appear to be any indication of compromised UNM accounts associated with these types phishing/spoofing campaigns.  Additionally, there is no evidence automatic downloads, malware, or other malicious software associated with the email samples provided.

For more information regarding extortion email schemes please reference the following PSA from the Federal Trade Commission (FTC):

https://www.consumer.gov/articles/imposter-scams

What you can do

UNM community members are encouraged to report suspicious activity to the University Information Security & Privacy Office at the address security@unm.edu.  Where possible, ISPO staff encourage users to submit samples ‘as an attachment’ so the full message headers can be analyzed.  For information on providing an email as an attachment please visit the following:

https://ispo.unm.edu/frequently-asked-questions.html

Spam:

These messages typically have one or more of the following attributes/characteristics:

• The messages are unsolicited and are sent from unfamiliar addresses
• Contain ‘[SPAM?? #%]’ in the subject line
• Contain advertising in the message body

What you should do:  Forward the Spam sample (as an attachment) to spamdrop@unm.edu

Phishing:

These messages typically have one or more of the following attributes/characteristics:

• The messages are unsolicited and are sent from unfamiliar addresses
• The message body encourages you to take any action such as responding to the original message or clicking a link, or contains otherwise suspicious text

What you should do:  Forward the Phishing sample (as an attachment) to security@unm.edu

To stay updated with the latest phishing attempts and major security alerts visit the ISPO’s Phish Bowl and Advisories page:

https://ispo.unm.edu/phish-bowl/index.html

https://ispo.unm.edu/advisories/index.html

For more information regarding phishing/spoofing email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):

https://www.ic3.gov/crimeschemes.aspx#item-14

If you feel you have been the victim of a crime please file a report with UNM PD or visit https://police.unm.edu.

The latest Java update (181) is not compatible with LoboTime/Kronos. The vendor is aware of the issue but there is no scheduled fix. The best solution at present is to revert to the previously used version of Java.

Managers using Macs must avoid Safari 12 as it removes support for the Java NPAPI.
This breaks Lobotime for managers. Remain on Safari 11.

 Technicians are aware of the problem and are working on a solution.

To stay current with vendor releases, CAS will be updated on Sunday, April 28th starting at 6:00am and ending at 7:00am.

During the outage time all services that use CAS for authentication will be unavailable.

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Services impacted include but not limited to:

• Banner 9 forms and Self-Service

• LoboWeb

• MyUNM

• NetID Password Change (netid.unm.edu)

• Demographic Self Service

• Lobotrax

• Bursars Account Suite

• University Library Services

• Cascade/Web Content Management

• Student Transcripts

• Banner Authorization Request and Administration

On Wednesday, 04/24/2019, UNM IT will enable the Open Enrollment link on LoboWeb (Employee Benefits) to allow UNM employees to make changes to medical, dental and vision coverage. No system outage is expected.

Please see the HR Benefits' web page below for additional information about the Open Enrollment period: https://hr.unm.edu/benefits/open-enrollment-active-employees

On Tuesday, April 23, 2019, from 5:30 PM - 11:00 PM, a failed CPU card in the PBX telephone exchange at Popejoy Hall will be replaced.  An outage of up to 5.5 hours is planned.  All voice services will be effected during this time and window.  

UNM Jobs/TMS will briefly be unavailable while Cornerstone applies software patches.  The patch(es) will be applied during the maintenance window on Friday, April 19th, sometime between 10:00 p.m. and midnight. The outage itself should only last 20 minutes.