**UPDATE** The PMX and CommuniGate servers will be shut down on 11/26/2018. The old IP address for smtp.unm.edu will not be in use after that date.

**UPDATE** The IP address for smtp.unm.edu has changed. Use of the hostname is preferred, but if a device configuration will only accept IP addresses, use 172.24.0.245.

From 11/7/2018 to 11/30/2018, UNM IT will move smtp.unm.edu to a new Microsoft IIS cluster, and also demise PMX and CommuniGate. There is a PMX and CommuniGate dependency, so both services will need to be demised together.

Mail destined for smtp.unm.edu will change from the old CommuniGate cluster to the new Windows cluster. We will leave the CommuniGate cluster up for a short time after we make the change. That way if there is a problem we can the DNS to point to CommuniGate. The TTL on the DNS record is currently set to 10 minutes so the change would only take about 10 minutes to revert back.

The UNM IT Customer Support Service Desk and the UNM Information Security & Privacy Office (ISPO) have received many reports of fraudulent/phishing emails sent to UNM community members.

Extortion Emails

There does not appear to be any evidence of automatic downloads, malware, or other malicious software associated with the email samples provided.  Any credentials (usernames, passwords, etc.) associated with these emails appear to have been the result of high-profile data breaches of parties external to UNM.

For more information regarding extortion email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):

https://www.ic3.gov/media/2018/180807.aspx

Impersonation Emails

All email accounts associated with the impersonation attempts have been hosted by third-parties external to UNM.  As with the extortion emails referenced above, there does not appear to be any indication of compromised UNM accounts associated with these types phishing/spoofing campaigns.  Additionally, there is no evidence automatic downloads, malware, or other malicious software associated with the email samples provided.

For more information regarding extortion email schemes please reference the following PSA from the Federal Trade Commission (FTC):

https://www.consumer.gov/articles/imposter-scams

What you can do

UNM community members are encouraged to report suspicious activity to the University Information Security & Privacy Office at the address security@unm.edu.  Where possible, ISPO staff encourage users to submit samples ‘as an attachment’ so the full message headers can be analyzed.  For information on providing an email as an attachment please visit the following:

https://ispo.unm.edu/frequently-asked-questions.html

Spam:

These messages typically have one or more of the following attributes/characteristics:

• The messages are unsolicited and are sent from unfamiliar addresses
• Contain ‘[SPAM?? #%]’ in the subject line
• Contain advertising in the message body

What you should do:  Forward the Spam sample (as an attachment) to spamdrop@unm.edu

Phishing:

These messages typically have one or more of the following attributes/characteristics:

• The messages are unsolicited and are sent from unfamiliar addresses
• The message body encourages you to take any action such as responding to the original message or clicking a link, or contains otherwise suspicious text

What you should do:  Forward the Phishing sample (as an attachment) to security@unm.edu

To stay updated with the latest phishing attempts and major security alerts visit the ISPO’s Phish Bowl and Advisories page:

https://ispo.unm.edu/phish-bowl/index.html

https://ispo.unm.edu/advisories/index.html

For more information regarding phishing/spoofing email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):

https://www.ic3.gov/crimeschemes.aspx#item-14

If you feel you have been the victim of a crime please file a report with UNM PD or visit https://police.unm.edu.

The latest Java update (181) is not compatible with LoboTime/Kronos. The vendor is aware of the issue but there is no scheduled fix. The best solution at present is to revert to the previously used version of Java.

Managers using Macs must avoid Safari 12 as it removes support for the Java NPAPI.
This breaks Lobotime for managers. Remain on Safari 11.

 Technicians are aware of the problem and are working on a solution.

On September 24, 2018, Apple publicly released the newest version of their operating system, macOS Mojave. UNM IT is presently evaluating the standard operating environment (enterprise applications) to ensure proper functionality with this new operating system.

UNM IT does not currently support macOS Mojave and recommends that you defer the update on UNM owned devices until further notice (on UNM owned Macs managed with Jamf, the Mojave installer has been blocked).

Once testing is completed and discovered compatibility issues are addressed, UNM IT will announce official support for macOS Mojave and unblock the update on UNM owned Macs.

We are currently experiencing an influx of calls that appear to be originating from China.  This attack appears to be in the Albuquerque area, and please hang up if you receive a call.

From Friday night, November 23rd, at 10 pm, to Saturday morning, at 4 am, Kronos will perform system maintenance on their hosting environment. This is not an upgrade to our LoboTime application, it is the vendor maintaining their infrastructure.

Over the scheduled 6 hour period, there will be an outage from 15 to 30 minutes on LoboTime; we just do not know exactly when. We do not expect there to be an issues with LoboTime after the vendor’s maintenance is completed. Moreover, this will not impact the Kronos clocks. This maintenance will not be impacted by the campus wide outage scheduled for that weekend."

There will be a wired and wireless network outage for SMLC bldg 14 on November 20th from 7-11 AM to replace network equipment.

IT Applications will apply a patch to fix bugs and to enable features to WebFOCUS / MyReports.UNM.EDU on Saturday, November 17th from 8:00 to 8:30 AM. A short outage of MyReports will occur during this time.

UNM IT has been notified that users are unable to access Learning Central (learningcentral.health.unm.edu) to complete online training. The site is experiencing extreme latency and eventually timing out.

Technicians have been notified and are working to restore normal operation as soon as possible. 

To ensure continued security UNM IT is performing maintenance on the voice mail system Thursday, Nov 15 beginning at 5:30 pm. During the two hour window the voice mail system will be intermittently unavailable. Critical departments with auto attendants will be temporarily re-routed.
If users experiences any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.

UNM IT has been notified that that users located on the UNM Gallup Campus are experiencing problems connecting to both the wired and wireless data and voice network services. 

Technicians have been notified and are working with the vendor to restore normal operation as soon as possible.