The University of New Mexico is upgrading its campus phone system to replace aging equipment that will no longer be supported after December 2026. This upgrade will help ensure reliable service and support the university’s future communication needs.

The project is actively underway, and buildings will be contacted and scheduled for transition in phases. Departments will receive more information as their building’s upgrade approaches. A timeline of identified buildings and upcoming phases is available on the Voice System Replacement Project Website.

For questions or more information, please contact the project team at voiceproject@unm.edu.

Internal Banner modules will undergo maintenance during this time. Communications with those stakeholders has been ongoing, but no end-user impacts are expected.

In order to facilitate security and ensure uptime, IT Networks will upgrade the Data Center connectivity speed at 10pm on Saturday, April 4th. During this time, we expect a brief outage, but a longer one may occur. Please expect internet services to be intermittently unavailable during this time. This will include access to any and all UNM IT Data Center Services.

Outage:
· April 4th, 2026 at 10pm to April 5th at 2am.
· We expect an outage of 10 minutes or less. While unlikely, it is possible, that the outage could be lengthier and more impactful. Updates will be provided on IT Alerts.

Impacted Services:
· UNM Learn
· My.UNM
· UNM LDAP
· Banner INB
· AppWorx
· LoboWeb
· Virtualization Infrastructure
· IT Hosted Services
· Web Services

What does this mean for you?
· The data center networks will be unavailable.
· On-Campus wireless connectivity and remote VPN connectivity will not be impacted.
· Most services will be unavailable, except for Wired Network connection and VPN.

For assistance with UNM IT services, please contact UNM IT Customer Support Services at 277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m.