External Web Sites Unavailable from Albuquerque Main Campus (Resolved)
Period: 7/27/17 3:30 pm - 7/27/17 4:15pm
UNM IT has received notice that some external websites are unavailable from the UNM Main campus. IT technicians have resolved the incident (4:15pm)
WebXtender crashing when reading PDFs
Period: 6/9/17 08:38 am - Present
On some workstations, WebXtender crashes when the user attempts to open a PDF. We are testing a global setting at the server level to resolve this issue. Until this is put in place, the workaround is to go to the Edit menu item in WebXtender, select User Settings and then Document View. From the Document View screen, select Adobe Reader for PDF type documents.
Phishing Emails Ongoing
Period: 3/23/17 - Present
UNM IT and Security have reports of several Phishing emails being sent out to and from UNM email addresses.
If you receive an email about being blocked, blacklisted, or some other suspicious email, please see below and determine the appropriate category and process.
- Flagged by [SPAM?? #%] in the subject line: Already identified by our system and can be deleted.
- Emails that are unsolicited and are usually advertising.
- Forward as an attachment to email@example.com
- Phishing: These messages usually consist of;
- Unsolicited email with action/s such as clicking links or attachments
- Unknown sender(s)
- Content is suspicious and/or asks for personal information
- Forward as an attachment to firstname.lastname@example.org
- Dangerous Phishing:
- Asks for credentials directly or with a link
- May use authentic looking branding (ex: for UNM, Nusenda, FedEx, UPS, etc.)
- Forward as an attachment to email@example.com
Use this list to see some phishing (fake) emails that have been spotted at The University of New Mexico:
If you suspect that your UNM-owned computing asset and/ or your UNM NetID have been compromised, you should:
• Immediately change your NetID password at https://netid.unm.edu/ or by calling the UNM Information Technologies (IT) Customer Service Desk at 505-277-5757.
• Gather information about the event including the following: date and time of the event, location of the event, and how you suspect the event may have occurred.
• Report the event by opening a Help.UNM ticket at https://help.unm.edu and by calling the ISPO on-call number 505-277-2497.
(Updated) Opinio Upgrades
Updated: 3/2/17 08:45
UNM IT continues to work on infrastructure upgrades that will allow us to correct this issue. We are tentatively targeting Summer, 2017 for completion of the upgrades and full resolution of the issue. Thank you for your patience. We will post updates here.
Period: 9/17/15 - Present
The Opinio application, after our last upgrade, has been experiencing memory leaks. Note that there may be short periods of downtime as we continue to work with the Vendor and our Systems group to resolve this issue.
Building 46, CSEL Network Outage - 8/9/2017 6:00 AM - 7:00 AM
Period: 8/9/17 6:00 AM - 8/9/17 7:00 AM
On Wednesday, 9 Aug from 6-7 AM there will be a wired and wireless network outage at building 46 CSEL, the library not EECE. Network Outage for network maintenance.
Building 337, 1001 University & AML/SNL Network Outage - 8/8/2017 6:00 AM - 7:00 AM
Period: 8/8/17 6:00 am - 8/8/17 7:00 am
On Tuesday, 8 Aug from 6-7 AM there will be a wired and wireless network outage at building 337, 1001 University Blvd, AML/SNL for network maintenance.
Replace Master/Standby Controller Hardware - 8/6/2017 9:00 AM - 12:00 PM
Period: 8/6/17 9:00 am - 8/6/17 12:00 pm
UNM IT will be replacing the Aruba master/standby controller pair for new hardware on Sunday, August 6 from 9:00 AM to 12:00 PM. The existing controller are becoming outdated, and we have procured new ones to take on their role. No outage is expected.
Banner Update Maintenance, Sat 08/05/2017, 6 AM - 12 PM
Period: 8/5/17 6:00 AM - 8/5/17 12:00 PM
To stay current with vendor software fixes and features, UNM IT is applying Banner updates on Saturday, August 5th between 6:00 AM and 12:00 PM. The following services will be unavailable during this 6-hour window:
UNM Learn planned outage on Saturday, August 5th, 4:30 am - 4:30 pm
Period: 8/5/17 4:30 am - 8/5/17 4:30 pm
UNM Learn will be unavailable on Saturday, August 5th, from 4:30 am until 4:30 pm, for system maintenance. The estimate for this outage extends the normal UNM Learn routine maintenance window (http://online.unm.edu/help/learn/support/system-availability.html) due to the amount of work that needs to be done. The following work is scheduled to be completed: 1) regularly scheduled weekly maintenance (4:30 am – 5:30 am), and 2) Learn application updates and patches, and numerous integration updates (5:30 am – 4:30 pm).
Please note times are best estimates and may vary depending on issues encountered when carrying out the scheduled work.
Thank you for your patience as we work to improve the UNM Learn service,
UNM Learn Support
AppWorx Upgrade to 9.1.3 - Outage - 8/5/2017 7:00 AM - 9:00 AM
Period: 8/5/17 7:00 AM - 8/5/17 9:00 AM
The AppWorx job scheduling system will be unavailable Saturday, 8/5 from 7:00 AM to 9:00 AM, to install an upgrade that addresses an expired java signing certificate.
Football Stadium and Fields and Track Network Outage - 8/3/2017 6:00 AM - 7:00 AM
Period: 8/3/17 6:00 am - 8/3/17 7:00 am
The Football Stadium to include the Field and Track offices will experience a wired and wireless network outage on Thursday, 3 Aug from 6-7 AM for network maintenance.
Building 203 (PCD), Networks Maintenance, Wed 08/02/2017 6:00-7:00AM
Period: 8/2/17 6:00 AM - 8/2/17 7:00 AM
UNM IT will perform maintenance on networks and power equipment in building 203 (Planning and Campus Development) on Wednesday 08/02/2017 6:00AM-7:00AM. Both wired and wireless connections will be unavailable during this maintenance window.
CIFS Shared Storage Maintenance, Sat 07/29/2017 8:00 AM - 5:00 PM
Period: 7/29/17 8:00 AM - 7/29/17 5:00 PM
The UNM NetApp Storage will undergo a full maintenance outage on Saturday, July 29th, 2017 from 8:00 AM to 5:00 PM. The NetApp storage environment is fully redundant and all vender upgrades are designed to be non-disruptive. However, during the upgrade all CIFS sessions will have to be terminated which will cause minor disruptions to all CIFS shares hosted on the production storage environment.
Due to the disruption to CIFS, a full outage maintenance window is required to reduce the risk of possible data corruption in end user data hosted on production CIFS shares. Only end-user CIFS storage mounts will be impacted. Production services such as Banner, WebFocus, LoboWeb, etc. are not expected to be impacted.