Cpanel 52 is experiencing some performance issues and is being addressed.  This may effect some other websites like the UNM Directory and or Famis.

We received reports that WMB was not loading. Our technical team is investigating this issue.

To ensure continued security UNM IT is performing maintenance on the voice mail system Tuesday, October 20th beginning at 5:30 pm. During the two hour window the voice mail system will be intermittently unavailable. Critical departments with auto attendants will be temporarily re-routed.

If users experiences any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.

IT Technicians are working on an issue related to Banner Authorization Requests and their relationship with Learning Central. Currently, BAR connectivity to Learning Central is preventing roles from being requested. UNM IT and HSC are working with the vendor to resolve this issue promptly.

Some users of Kaltura, the video content management and delivery system integrated with UNM Learn, are reporting the following: 

1. Kaltura Mashup Errors with Chrome Users attaching media files through the Mashups > Kaltura Media menu in the content editor (e.g., when composing discussion posts or submitting an assignment, etc.) may experience an issue when using the Chrome or Edge Legacy (versions 44 or older) browsers. Instead of adding the mashup, an empty ‘LTIMashupCreate’ file is generated for download. WORKAROUND: If you experience this issue, you can either try again or use another browser, such as Firefox or Safari. The mashup will also work in Chrome immediately after clearing the browser cache and re-authenticating to Learn. UPDATE 9/8/2020: UNM IT continues to work closely with the vendor technical teams from both Blackboard and Kaltura,but we do not anticipate a quick resolution to this problem. UNM IT believes that the root cause of the issue is the interaction of a recent update to Chrome that addresses some classes of cross-site request forgery and a bug in the Chrome rendering engine, and the session management functionality within Blackboard and Kaltura. UPDATE 9/2/2020: A Chrome update was released in late August appears to be causing intermittent problem with several tools that utilize LTI Deep Linking with Blackboard Learn. Only Kaltura Mashups seem to be impacted at UNM. UNM IT is working closely with both Blackboard and Kaltura vendor technical teams to find a solution.
2. Intermittent slowdowns associated with uploading, transcoding, playback and captioning. WORKAROUND: The problems seem to be localized and temporary. At times the service behaves as expected and at other times performance is degraded. Plan ahead to the extent possible to avoid encountering issues around deadlines. If you experience an issue, try again in a few minutes or a few hours. For example, if an upload fails, waiting an hour or two and trying again may resolve the issue. We recommend that instructors allow additional time for assignments that require video uploads until the issues with upload are resolved.  UPDATE 9/14/2020 The Kaltura Technical team has completed multiple adjustments and optimizations. UNM IT will continue to monitor performance and provide updates. UPDATE 9/10/2020 Earlier issues associated with processing capacity were resolved but some less pervasive problems persist. Rather than all video or captions lagging by several hours, problems are associated with particular videos or particular localized load conditions. The vendor technical team has identified the root cause and is working on a solution.  UPDATE 9/7/2020: The processing backlog has been cleared, and users should expect normal processing time and playback going forward. If you continue to experience one or more of these issues, please contact UNM Learn Support via email learn@unm.edu or by calling 505-277-0857. UPDATE 9/2/2020: processing capacity has been added and progress is being made on the backlog with an expectation that the service will return to normal processing by Monday morning, Sept. 7th.
3. An error on My Media uploads that make it appear that content has not successfully uploaded with false error message "Oops! Entry could not be created”. Resolved 9/7/2020: The issue was a result of proxy server errors that intermittently caused upload session failure, and users should not experience false negative reporting of upload errors going forward. 

We will regularly update information in this alert. Additional information can be found here: https://status.kaltura.com

The UNM IT Customer Support Service Desk and the UNM Information Security & Privacy Office (ISPO) have received many reports of fraudulent/phishing emails sent to UNM community members.

Extortion Emails

There does not appear to be any evidence of automatic downloads, malware, or other malicious software associated with the email samples provided.  Any credentials (usernames, passwords, etc.) associated with these emails appear to have been the result of high-profile data breaches of parties external to UNM.

For more information regarding extortion email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):

https://www.ic3.gov/media/2018/180807.aspx

Impersonation Emails

All email accounts associated with the impersonation attempts have been hosted by third-parties external to UNM.  As with the extortion emails referenced above, there does not appear to be any indication of compromised UNM accounts associated with these types phishing/spoofing campaigns.  Additionally, there is no evidence automatic downloads, malware, or other malicious software associated with the email samples provided.

For more information regarding extortion email schemes please reference the following PSA from the Federal Trade Commission (FTC):

https://www.consumer.gov/articles/imposter-scams

What you can do

UNM community members are encouraged to report suspicious activity to the University Information Security & Privacy Office at the address security@unm.edu.  Where possible, ISPO staff encourage users to submit samples ‘as an attachment’ so the full message headers can be analyzed.  For information on providing an email as an attachment please visit the following:

https://ispo.unm.edu/frequently-asked-questions.html

Spam:

These messages typically have one or more of the following attributes/characteristics:

• The messages are unsolicited and are sent from unfamiliar addresses
• Contain ‘[SPAM?? #%]’ in the subject line
• Contain advertising in the message body

What you should do:  Forward the Spam sample (as an attachment) to spamdrop@unm.edu

Phishing:

These messages typically have one or more of the following attributes/characteristics:

• The messages are unsolicited and are sent from unfamiliar addresses
• The message body encourages you to take any action such as responding to the original message or clicking a link, or contains otherwise suspicious text

What you should do:  Forward the Phishing sample (as an attachment) to security@unm.edu

To stay updated with the latest phishing attempts and major security alerts visit the ISPO’s Phish Bowl and Advisories page:

https://ispo.unm.edu/phish-bowl/index.html

https://ispo.unm.edu/advisories/index.html

For more information regarding phishing/spoofing email schemes please reference the following PSA from the Federal Bureau of Investigation (FBI):

https://www.ic3.gov/crimeschemes.aspx#item-14

If you feel you have been the victim of a crime please file a report with UNM PD or visit https://police.unm.edu.

The University of New Mexico has identified that there was an intrusion into the IT environment at the UNM School of Law on June 27. School of Law email and file-sharing services were affected. Based on current findings we believe the issue is isolated to the School of Law and isn’t linked to other systems at UNM. 

School of Law Students, Faculty and Staff should use their @unm email account until further notice and access email at lobomail.unm.edu. 

If you need assistance accessing your @unm email account, please contact the UNM IT Service Desk at 277-5757.

A support email lawhelpdesk@unm.edu has been set up for those in need of any additional Law School IT support services.

The School of Law’s IT department and UNM’s central IT team are working together to restore services. 

As previously announced via blog and MC175274 (March, 2019), Office 2010 and 2013 clients' connections to Office 365 services will not be supported after October 13, 2020.

After this date, ongoing investments in the Office 365 cloud services – including Exchange Online, SharePoint Online, and OneDrive for Business – will proceed based on post-Office 2013 requirements. We recommend that area units with Office 2010 or 2013 clients consider migrating to Office 2019 or 365 ProPlus as soon as possible (prior to October 13th).

Up to date information on current Office system requirements can be found under on the Office system requirements page, with related timelines available in the Office system requirements matrix.

Microsoft and UNM IT will not take any active measures to block older Office clients, such as Office 2013 and Office 2010, from connecting to Office 365 services.

However, legacy clients attempting to connect to a modern, always up- to- date cloud service may experience performance and reliability issues. Are units will face an increased security risk, and may find themselves out of compliance depending on specific regional or industry requirements. Microsoft and UNM IT Help may not be able to resolve issues that arise due to unsupported service connections.

In the last several weeks, numerous customer NetIDs and passwords were compromised through successful phishing attacks. These attacks have become more sophisticated, and now include using UNM’s SharePoint online services to distribute malicious/ phishing content.  UNM IT is investigating and working to mitigate the attacks.

To ensure adherence to the vendor's release schedule, UNM IT is upgrading Banner applications on Saturday, November 7th, starting at 6:00 am and ending at 2:00 pm. Functional Leads will be testing on Sunday, November 8th.

The following services will be unavailable during the upgrade:
-covid.unm.edu
-business.unm.edu (RRT)
-APEX
-Pinnacle
-LoboWeb
-Banner INB
-Banner 9 Forms and Self-Service
-MyUNM (Users will be able to login, but not access "channels")
-FAMIS
-Xtender

To ensure continued security and stability, UNM IT will be applying Windows Updates and rebooting servers on 10/25, 4:00 AM - 6:00 AM.

This month's updates are listed here:

https://www.catalog.update.microsoft.com/Search.aspx?q=server+2020-10

The following services will be intermittently unavailable during the outage window:

AppXtender
Confluence
eVisions/FormFusion/Intellicheck
FAMIS
Help.UNM/Cherwell
Pinnacle Reports
TMA Work Order System

Other Windows servers and services (not listed above) will be intermittently unavailable during the standard patching window described at http://it.unm.edu/availability/ (under "Hosted Windows Servers").