Due to a network connectivity outage in the main campus IT Building (153), Customer Support Services is currently unable to answer calls directed to 277-5757. We are working with technicians to get this resolved promptly. Please attempt to call us later today. 

Thanks for your patience and understanding.

Users have reported intermittent issues with dialing TMobile Cell phones from UNM phone lines. TMobile is currently experiencing outages throughout the country and Albuquerque and Rio Rancho are listed as outage locations. You can find more information about the TMobile outages via the links to their websites below.

https://istheservicedown.com/problems/t-mobile
https://istheservicedown.com/problems/t-mobile/map

UNM Jobs/TMS will briefly be unavailable while Cornerstone applies software patches. The patch(es) will be applied during the maintenance window on Friday, September 24, between 10:00 p.m. and 11:30 p.m. The outage itself may actually be more brief.

To ensure continued security and stability, UNM IT will be applying Windows Updates and rebooting servers on 09/26, 4:00 AM - 6:00 AM.

This month's updates are listed here:

https://www.catalog.update.microsoft.com/Search.aspx?q=server+2021-09

The following services will be intermittently unavailable during the outage window:

AppXtender
Confluence
eVisions/FormFusion/Intellicheck
FAMIS
Help.UNM/Cherwell
Pinnacle Reports
TMA Work Order System

Other Windows servers and services (not listed above) will be intermittently unavailable during the standard patching window described at http://it.unm.edu/availability/ (under "Hosted Windows Servers").

From Friday night, 9/24/21 at 10:00 pm, to Saturday morning at 4:00 am, Kronos will perform system maintenance on their hosting production environment. This is not an upgrade to our LoboTime application, it is the vendor maintaining their infrastructure.

Over the scheduled 6 hour period, there will be an outage from 15 to 30 minutes on LoboTime; we just do not know exactly when. We do not expect there to be an issues with LoboTime after the vendor’s maintenance is completed. Moreover, this will not impact the Kronos clocks.

IT has discovered issues with the LoboWeb (myUNM) Class List email feature; when using the function there are times emails to enrolled students have not been sent or attachments have not been included. We are working to resolve the issue.
- You can access this area by going to MyUNM > LoboWeb > Faculty & Advisors > Class Section Functions > View Summary Class List > Email Entire Class).

Until this is resolved the available workaround is:
- Go to: MyUNM > LoboWeb > Faculty & Advisors > Class Section Functions >Exportable Class List

This will export a list of your students’ emails, and you may use LoboMail to email them directly.

Per Office of the CIO's request, UNM IT will be implementing MFA (multi-factor authentication) for UNM VPN on 7/19/2021 at 5 PM to strengthen access security. Active users that have been using other MFA-protected services (such as O365) should not see a difference with their login process. No service outage is expected.

The IT Applications-Operations team will upgrade UNM IT's  internal documentation system (https://confluence.unm.edu) to version 4.7.11, beginning 7:00am Tuesday September 28. Confluence will be unavailable for two hours between 7:00 and 9:00am. 

If you have any questions about this upgrade, IT Apps-Ops can help. Please send an email to itops@unm.edu.

To keep up with vendor patches and updates, IT will be upgrading the Shibboleth IdP service on Tuesday, 9/29/2021 at 7am. This service provides SAML2 single sign authentication on for various Service Providers. Impacted services: Chrome River, Learning Central, SHAC's Patient Portal.

UNM IT voice systems will be under maintenance from 8pm to 11:59 PM on Tuesday 10/19/21. Users may experience an intermittent outage of phone service at various points during the maintenance window.

xPlore will be upgraded and patched in production on Friday, September 24th from 5am to 6am.

AppxTender will not be down or adversely impacted during this xPlore upgrade and patch outage window.

In order to improve the stability of our voice (telephone) services, UNM IT will refresh the data equipment in the following buildings between 8 PM to 11:59 PM on Tuesday 9/21 at Popejoy, CRTCII, Novitski, Business Center, and PIT.  Users may experience an intermittent outage of phone service at various points during the maintenance window.