UNM Information Technologies will have regular hours (7:30 a.m. – 5 p.m.) Tuesday, Dec. 23. UNM IT will be closed Wednesday, Dec. 24-Friday, Jan. 2 and will be back to regular hours Monday, Jan. 5. For IT-related issues, the UNM IT Service Desk will be available from 10 a.m. to 2 p.m. on Dec. 26, 29, 30 and Jan. 2. For UNM IT-related emergencies or outages outside of those hours, call 505-277-5757 and leave a message.

UNM IT computer labs will have limited opening Dec. 15-23 and Jan. 5-16, with only Lobo Lab and Dane Smith Hall open Monday to Friday, 8 a.m. to 4:30 p.m. All other computer labs will be closed until Jan. 19.

The University of New Mexico is upgrading its campus phone system to replace aging equipment that will no longer be supported after December 2026. This upgrade will help ensure reliable service and support the university’s future communication needs.

The project is actively underway, and buildings will be contacted and scheduled for transition in phases. Departments will receive more information as their building’s upgrade approaches. A timeline of identified buildings and upcoming phases is available on the Voice System Replacement Project Website.

For questions or more information, please contact the project team at voiceproject@unm.edu.

To ensure continued security and stability, UNM IT will be applying Windows Updates and rebooting servers on 12/28, 4:00 AM - 6:00 AM.

This month's updates are listed here:

https://www.catalog.update.microsoft.com/Search.aspx?q=server+2025-12

The following services will be intermittently unavailable during the outage window:

AppXtender
eVisions/FormFusion/Intellicheck
IdentityIQ (NetID.unm.edu)
Pinnacle Reports
TMA Work Order System

Other Windows servers and services (not listed above) will be intermittently unavailable during the standard patching window described at http://it.unm.edu/availability/ (under 'Hosted Windows Servers').

To improve our security posture, UNM IT is implementing the following changes on 1/5/2026:

-Block access to additional, sensitive applications from Tor/other anonymous proxies
-Lock ~12,000 person accounts that are not MFA capable (i.e. not enrolled for MFA) and created prior to August 2024

No significant outage or impact is expected. Logs indicate there is little/no legitimate access to sensitive applications from Tor or other anonymous proxies currently. The accounts in scope to be locked are not active accounts (i.e. no sign ins to UNM online services since ~2020).

The possible impacts include:

* Access to UNM sensitive applications from Tor or other anonymous/VPN providers will be blocked - affected users must disconnect from anonymizers when accessing UNM sensitive application (affected users will receive an error message indicating that upon access). This block has been enforced for M365 services since 2024 - this is just expanding coverage to a couple of other applications

* If you registered your UNM NetID before August 2024 and have not enrolled for MFA (in other words, you have not logged in to any UNM online services), your account will become inaccessible until you contact the UNM IT Service Desk to unlock it.

Thank you for your patience and understanding as we work to secure our identities and services.

Voice Mail System Maintenance Monday December 22nd 2025,  6:00-9:00 pm

To ensure continued security UNM IT is performing maintenance on the voice mail system Monday December 22nd 2025, beginning at 6:00 pm.  During the three hour window the voice mail system will be intermittently unavailable.
 
If users experience any issues with their voice mail services after the maintenance window please contact the IT Support Center at 505-277-5757.