To ensure adherence to the vendor's release schedule and to maintain adherence to Federal regulations, UNM IT is upgrading Banner applications on Saturday, April 26, starting at 10:00 pm and ending on Sunday April 27, at 4:00 am. Final functional and acceptance testing will be performed the morning of April 27.

The following services will be unavailable during the upgrade:
- Apex Banner & Apex ODS
- AppWorx
- Banner 9 Forms and Self-Service
- Banner INB
- Boomi
- business.unm.edu (RRT)
- ePrint
- LoboWeb
- MyUNM (Users will be able to login, but not access "channels")
- ODS IA Admin
- Pinnacle
- police.unm.edu
- Xtender

Please contact UNM IT at (505) 277-5757 with any questions.

To apply important system-level security patches, UNM IT will be upgrading production Oracle databases and RedHat servers beginning Saturday, April 26th, 2025 starting at 10:00 PM completing on Sunday, April 27th, 2025 at 4:00 AM.

These services include:
BANP (Banner)
ODSP (ODS)
AWP (AppWorx)
BOOMI
RPTP (My Reports)
BANTR (Banner Training)
B2BMON (Marketplace)
WCMP (Web Content Management)
ORAP1 (eSurvey & password synchronization)
CONP (Confluence)
PINNP (Pinnacle)
LEARNP
LoboWeb
Apex Banner & Apex ODS
ODS IA Admin
uAchieve
business.unm.edu
Central Authentication Service (CAS)
cPanel
CUPS Print
Deparmental web hosting
DSS
DupBusters
jobdescriptions.unm.edu
ListServ
LoboCloud Linux systems (uptime > 30D)
Parchment
Scuti
sunshine.unm.edu
www.unm.edu
 
This communication applies to the following releases: Oracle/Tomcat/Apache Updates (16353) and Quarterly Reboots of Redhat Systems (16412).

UNM IT was notified of a scam attempt via telephone and email in which individuals were falsely claiming to be UNM representatives with general information regarding the student being at UNM, and were threatening disenrollment due to student Visa and other issues. Additional calls/emails from individuals falsely claiming to be from Immigration Control and Enforcement (ICE) may also occur, requesting personal information and threatening actions against the student and their family if money is not submitted. If you receive one of these calls, do not engage.

If you receive one of these calls, we recommend contacting the ICE tip line at 1-866-347-2423 or your local law enforcement agency. Additionally, please call UNM IT at (505) 277-5757.

If you receive a suspicious email that may be related to this situation, please report it from your email. Information on how to report emails can be found at the FastInfo link here: https://unm.custhelp.com/app/answers/detail/a_id/7931/kw/

Starting January 3rd and continuing for six to eight weeks, IT will be refreshing the storage environment that hosts departmental shared drives (UNMCIFS). This is planned as a non-disruptive phased process, with no expected loss or interruption of service.
 
The share clients should automatically reconnect without user action. During this period if users experience issues accessing departmental drives, they should contact their departmental IT officer, departmental IT staff, or UNM IT Customer Support Services at 505-277-5757 for assistance.
 
Thank you for your understanding as we work to improve our storage infrastructure.

To ensure continued security and stability, UNM IT will be applying Windows Updates and rebooting servers on 04/27, 4:00 AM - 6:00 AM.

This month's updates are listed here:

https://www.catalog.update.microsoft.com/Search.aspx?q=server+2025-04

The following services will be intermittently unavailable during the outage window:

AppXtender
Confluence
eVisions/FormFusion/Intellicheck
FAMIS
Help.UNM/Cherwell
IdentityIQ (NetID.unm.edu)
Pinnacle Reports
TMA Work Order System

Other Windows servers and services (not listed above) will be intermittently unavailable during the standard patching window described at http://it.unm.edu/availability/ (under "Hosted Windows Servers").

UNM IT will be upgrading production eInvoice application including Tomcat and Java upgrades beginning Monday, April 28th, 2025 starting at 7:00 AM to 11:00 AM. eInvoice will be unavailable during this window.

To ensure continued security UNM IT is performing maintenance on several SQL Servers on 5/1/25 from 11:30am-1:00pm. During this maintenance window the targeted SQL Servers will be intermittently unavailable. Service owners for these targeted servers have been notified and are aware of the SQL Server patching maintenance window.

Impacted services:

CommVault

NetApp Snap Protect

SolarWinds

To ensure continued security UNM IT is performing maintenance on several SQL Servers on 5/1/25 from 5:00pm-8:00pm. During this maintenance window the targeted SQL Servers will be intermittently unavailable. Service owners for these targeted servers have been notified and are aware of the SQL Server patching maintenance window.

Impacted services:
CCURE
CCure-Avigilon-Middleware
CE Restricted Operations Service Home Visiting
CL Application
Capital Space MSSQL Database
College of Fine Arts AppQuest
EMS Application
EMSS
FM Automotive
Fuelmaster
GEO ISSM Platform - SEVIS
Gallup PPD
Horizon 8
IIQ
ISPO CMDB
OnBase
PPD WebCTRL
Power Platforms (Power Apps and Power BI)
ProFXEngagement
SonarQube
TMA - Teammate

To improve network performance and resilience, UNM IT Networks – Data will be coordinating with UNM IT Networks – Voice to migrate Server connections off legacy equipment and onto newer equipment. There is no expected outage to Campus or Hospital Networks, Phones or Voice applications during the maintenance time frame for each day.

Maintenance is scheduled to run for each of the days listed, from 4PM to 8PM:
o    Monday, May 5th
o    Tuesday, May 6th
o    Wednesday, May 7th
o    Thursday, May 8th

There is no expected outage or impact to Voice Services or Networks during this maintenance. Should any service outages occur, please submit a ticket to UNM IT by calling 505-277-5757.

To ensure continued security of the UNM on-premises AD environment, we will apply settings to strengthen our security posture on Tuesday, May 6 between 8:00 AM and 12:00 PM.

Logs suggest that impact will be very limited (or none), BUT as with any change of this nature, there may be outliers.

Possible impacts include:

-Issues accessing UNM CIFS (network drives)
-Legacy devices no longer able to authenticate against AD
-Non-windows endpoints or servers no longer able to authenticate against AD

If you experience or hear of issues like these post-implementation, please submit a request via Help.UNM (https://help.unm.edu or by calling 505-277-5757).

Thank you for your patience and understanding as we work to secure our environment.