We are receiving reports of issues with the reports within the IT Billing Portal.  IT technicians are aware of the issue and are working to restore service.

As we approach the fiscal year-end close, the Office of the CIO wants to bring to your attention a rise in email-based threats. These threats often involve finance-related keywords in the subject lines, such as 'Invoice' and 'Payment', including possible links to a shared file.

Please take the following precautions:

1. Be Extra Cautious: Alert your teams to be vigilant for any suspicious email activity.
2. Use Reporting Tools: Encourage your team members to use the 'Report' and 'Report Message' buttons for any emails that seem suspicious.
3. Verify Emails: If you know the sender and have a confirmed and trusted phone number, call them at the known good number to confirm the validity of a questionable email.  Compromised email accounts and false phone numbers listed in phishing emails are often answered by attackers and can be used to convince you to take an action that will result in compromise of your account, and compromise of UNM data.

FastInfo Answer #7930 has additional information on phishing:  What is Phishing Email? (custhelp.com).

For assistance with UNM IT services, please contact UNM IT Customer Support Services at 505-277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m., except during University Holidays.   

Due to the healthcare nature of UNM Health and Health Sciences (HHS), there may be variations to services and support for HHS students, faculty, and staff.? If you experience any issues regarding HHS technology services, please contact the following:?During regular business hours, 8-5, Monday-Friday, contact the Health Sciences IT Service Desk at 505-272-1694.? Outside of regular business hours contact the Health IT Service Desk at 505-272-3282 (2-DATA).? 

On behalf of the Chief Information Officer,

At UNM, we all have an important role to play in keeping information secure and private. As part of UNM IT's ongoing efforts to improve our security approach, we want to make you aware of an upcoming enhancement to protect against online threats. This upgrade, called BloxOne Threat Defense, is designed to shield both university and personal computers from accessing websites known for hosting harmful software like viruses or ransomware. Once implemented, this upgrade will provide protection for computers connected to UNM's network, Wi-Fi, VPN, or guest Wi-Fi, ensuring a safer online experience for everyone.

NOTE: These changes apply to UNM networks including the branch campuses. Changes to network services provided by and to Health and Health Sciences, if any, will be communicated by and coordinated through Health and Health Sciences CIO Notices.

What does this mean for you?

Beginning 06/11/2024, access to known malicious web sites will be blocked. Users will be redirected to a web page indicating they are attempting to access a malicious web site and provided information if they believe this is an error or if they need access to the web site to meet legitimate research, academic, or administrative business purposes. See FastInfo 7972 for additional information.

All institutions, public and private, are subject to ransomware, malware and other cyber threats. UNM BloxOne Threat Defense is a hybrid cybersecurity solution that leverages Domain Name System (DNS) as the first line of defense to detect and block cyber threats. BloxOne Threat Defense only blocks verified web sites with a high severity threat and a high confidence accuracy rate. Sites are not blocked based on content or application.

For assistance with UNM IT services, please contact UNM IT Customer Support Services at 505-277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m., except during University Holidays. 

Due to the healthcare nature of UNM Health and Health Sciences (HHS), there may be variations to services and support for HHS students, faculty, and staff.  If you experience any issues regarding HHS technology services, please contact the following: During regular business hours, 8-5, Monday-Friday, contact the Health Sciences IT Service Desk at 505-272-1694.  Outside of regular business hours contact the Health IT Service Desk at 505-272-3282 (2-DATA). 

To ensure continued security and stability, UNM IT will be applying Windows Updates and rebooting servers on 11/24, 4:00 AM - 6:00 AM.

This month's updates are listed here:

https://www.catalog.update.microsoft.com/Search.aspx?q=server+2024-11

The following services will be intermittently unavailable during the outage window:

AppXtender
Confluence
eVisions/FormFusion/Intellicheck
FAMIS
Help.UNM/Cherwell
IdentityIQ (NetID.unm.edu)
Pinnacle Reports
TMA Work Order System

Other Windows servers and services (not listed above) will be intermittently unavailable during the standard patching window described at http://it.unm.edu/availability/ (under "Hosted Windows Servers").

To ensure continued security UNM IT is performing maintenance on the voice mail system Tuesday, November 26th beginning at 6:00 pm. During the three hour window the voice mail system will be intermittently unavailable.

If users experiences any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.

To ensure continued security UNM IT is performing an upgrade on the voice mail system Tuesday, November 19th beginning at 6:00 pm. During the 4 hour window the voice mail system will be intermittently unavailable.

If users experience any issues with their voice mail services after the upgrade window please contact the IT Support Center at 505-277-5757.