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On April 4th at 6:00 a.m. to 7:00 a.m., a critical security update to RedHat will be made that will impact service availability as outlined below.  

The update has been scheduled as follows: 

• Friday, April 4, 6 a.m. to 7 a.m.? 

• While unlikely, it is possible that the outage could be lengthier and more impactful. Updates will be provided on IT Alerts.? 

• It's important to note that no other significant changes are planned during this update, and the work will not impact the overall availability of the UNM Data Center. The services listed below will be unavailable during this time. The UNM network will remain available for the duration of the update period. 

What does this mean for you? 

• On Friday, April 4, 6 a.m. to 7 a.m., services using RedHat are expected to be unavailable. See below for a select list of services that will be impacted. For a more detailed list of services that are expected to be unavailable, see it.unm.edu.  

• If you manage any RedHat systems or the services listed below, please ensure that all critical tasks are completed before the scheduled maintenance to avoid disruptions. 

• Services Expected to be Unavailable (select list, not all impacted services listed):? 

• Banner 

• ODS 

• AppWorx 

• BOOMI 

• Cascade/Web Content Management 

• cPanel 

• Department Web Hosting 

• Lobomart Marketplace 

• LoboWeb 

• My Reports 

• UNM Websites including www.unm.edu 

Additional Information: 

• Network and Services provided by UNM Sciences Center (HSC) are NOT impacted by this outage.  

We ask your help to coordinate with your IT Officer/Liaison/Staff to: 

• Identify any critical (life-safety) services that must not be interrupted.   

• Identify potential risks of service outages during these periods. 

• Work with your faculty, staff, students, and vendors to make sure service disruptions are well communicated and mitigated, where possible.    

• Leverage supplemental communication mechanisms to help us keep the campus community involved and well informed. 

• If system administrators have concerns regarding critical dependencies, please contact UNM IT Customer Support Services at 505-277-5757. 

Thank you for your support as we implement this critical security update to UNM IT systems and services. 

For assistance with UNM IT services, please contact UNM IT Customer Support Services at 505-277-5757. The hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m. For UNM IT-related emergencies after hours or during Holidays, call UNM IT Customer Support Services at 505-277-5757 and follow the instructions to reach our after-hours coordinator. 

Due to the healthcare nature of UNM Health Sciences (HSC), there may be variations to services and support for HSC students, faculty, and staff.? If you experience any issues regarding HSC technology services, please contact the following: During regular business hours, 8-5, Monday-Friday, contact the Health Sciences IT Service Desk at 505-272-1694.? Outside of regular business hours contact the Health IT Service Desk at 505-272-3282 (2-DATA).? 

UNM IT was notified of a scam attempt via telephone and email in which individuals were falsely claiming to be UNM representatives with general information regarding the student being at UNM, and were threatening disenrollment due to student Visa and other issues. Additional calls/emails from individuals falsely claiming to be from Immigration Control and Enforcement (ICE) may also occur, requesting personal information and threatening actions against the student and their family if money is not submitted. If you receive one of these calls, do not engage.

If you receive one of these calls, we recommend contacting the ICE tip line at 1-866-347-2423 or your local law enforcement agency. Additionally, please call UNM IT at (505) 277-5757.

If you receive a suspicious email that may be related to this situation, please report it from your email. Information on how to report emails can be found at the FastInfo link here: https://unm.custhelp.com/app/answers/detail/a_id/7931/kw/

Starting January 3rd and continuing for six to eight weeks, IT will be refreshing the storage environment that hosts departmental shared drives (UNMCIFS). This is planned as a non-disruptive phased process, with no expected loss or interruption of service.
 
The share clients should automatically reconnect without user action. During this period if users experience issues accessing departmental drives, they should contact their departmental IT officer, departmental IT staff, or UNM IT Customer Support Services at 505-277-5757 for assistance.
 
Thank you for your understanding as we work to improve our storage infrastructure.

UNM IT Networks will perform planned maintenance on Network Infrastructure to complete critical maintenance and upgrades. Completing regular maintenance activities allows UNM IT to make improvements to enhance network performance, security, and usability of IT services. The maintenance has been scheduled as follows:

    April 5th from 10:00PM to 2:00AM on April 6th

    While unlikely, it is possible that the outage could be lengthier and more impactful. Updates will be provided on IT Alerts.

    It's important to note that no other significant changes are planned during this maintenance, and the work, while temporarily impacting connectivity to and from each specific building, will not impact the overall availability of the UNM Data Center, and the vast majority of the UNM network will remain available for the duration of the maintenance - except for the service interruptions indicated below.?

 

What does this mean for you?

    Wired Connectivity: Wired connectivity will be impacted for the buildings indicated below, potentially for the entire window.

    Wireless Connectivity: Wireless connectivity will be impacted for the buildings indicated below, potentially for the entire window. However, Wireless services will be available for the rest of campus without interruption.

    Service interruption to IT wired and wireless network services in the buildings listed below:  

    B083-CERIA

    B011-Anthropology

    B023-Mitchell Hall

    B010-Scholes Hall

    B015-Hibben

    B115-Communication and Journalism

    B103-Hodgin Hall

    B035-Regner Hall

    B022-Clark Hall

    B016-Bandelier West

    B112-Centennial

    B046-Computer and Science Engineering Library (CSEL)

    B119-Farris Engineering

    B008-Bandelier East

    B122-Mechanical Engineering

    B014-Science and Math Learning Center

    B002-Engineering and Science Computer Pod

    B034-Logan Hall

    B126-CARC

    B046-Electrical and Computer Engineering (EECE)

    B147-Parking Facility

    B198-Parking Cornell

    B121-Nuclear Engineering

    B054-MCM

    B114-PAIS

    B116-Ford Utility

    B123-Mattox

    B012-Anthropology Annex

    B105-Art Annex

    B019-NHSC

    B009-Marron Hall

    B021-Castetter

    B004-Carlisle Gym

    B024-Northrop

    B104-Sarah Reynolds

To stay current with vendor requirements, UNM IT Networks will be performing planned upgrades to the wireless controllers. A brief outage is expected to impact specific buildings across campus while the upgrade is in progress.

What does this mean for you?

Wired connectivity: Wired connectivity will not be impacted during these upgrades.

Wireless connectivity: Wireless connectivity will be briefly impacted. We expect the outage to only take 10-15 minutes while equipment reboots and upgrades.

Service interruption to IT wireless network services will affect main campus buildings operating after hours, and the impacted buildings have been notified of the outage.