UNM > Information
Technologies > Alerts
Internal Login
IT Alerts
UNM IT Service Desk Closure Wednesday March 20th, 3:30-5:00pm
Type: Announcement
Period: 3/18/24 8:00 am - 3/20/24 5:00 pm
The UNM IT Service Desk (505-277-5757) will be closed Wednesday, March 20th from 3:30 PM until 5:00 PM for mandatory employee training. During this time we will be unable to take phone calls, but the UNM Community can still submit a "self help" ticket at help.unm.edu.
Multi-factor authentication (MFA) changes.
Type: Announcement
Period: 10/26/23 3:50 pm - Present
Due to recent security threats associated with MFA authentication, UNM IT has expedited a modification to our process for providing user support for *Multi-Factor Authentication (MFA)*. If you already have a working password and *MFA* device, you can manage your MFA setting through self-service by following the step-by-step instructions in FastInfo #7969. Locate this knowledge article and more at fastinfo.unm.edu. If you require assistance with MFA, you (netID owner) must now participate in a video call with the Service Desk agent. Alternatively, you can verify your identity by coming to campus and showing a photo ID to the Service Desk staff at Building 153 (IT) between 8 a.m. and 4:30 p.m. Monday through Friday. Please expect to work with the agent on MFA changes for about 10 minutes.
Voice Mail System Maintenance Tuesday March 19th 2024 , 6:00-9:00 pm
Type: Announcement
Period: 3/19/24 6:00 pm - 3/19/24 9:00 pm
To ensure continued security UNM IT is performing maintenance on the voice mail system Tuesday March 19th 2024 , 6:00-9:00 pm . During the three hour window the voice mail system will be intermittently unavailable.
If users experiences any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.
MAPS eVisions Server Migration Rescheduled to (03/23/2024 10AM-2PM)
Type: Announcement
Period: 3/23/24 10:00 am - 3/23/24 2:00 pm
Due to Microsoft's discontinuation of support for Windows 2012 servers, the MAPS production server is being migrated to Windows 2019 servers on 03/23/2024 from 10AM to 2PM.
The following services will be unavailable during the migration:
AppWorx
MAPS
FormFusion
Intellecheck
Transcripts
Student Bills
Please contact UNM IT at (505) 277-5757 with any questions. Thank you!
Monthly Windows Update installation/reboot for production Apps, 03/24 4:00 AM - 6:00 AM
Type: Announcement
Period: 3/24/24 4:00 am - 3/24/24 6:00 am
To ensure continued security and stability, UNM IT will be applying Windows Updates and rebooting servers on 03/24, 4:00 AM - 6:00 AM.
This month's updates are listed here:
https://www.catalog.update.microsoft.com/Search.aspx?q=server+2024-03
The following services will be intermittently unavailable during the outage window:
AppXtender
Confluence
eVisions/FormFusion/Intellicheck
FAMIS
Help.UNM/Cherwell
IdentityIQ (NetID.unm.edu)
Pinnacle Reports
TMA Work Order System
Other Windows servers and services (not listed above) will be intermittently unavailable during the standard patching window described at http://it.unm.edu/availability/ (under "Hosted Windows Servers").
Rectifier Replacement for the Main Campus Telephone System on Tuesday, March 26th, 2024 from 6PM to 11:59 PM.
Type: Announcement
Period: 3/26/24 6:00 pm - 3/26/24 11:59 pm
UNM IT Voice Networks will be working with American Power Company to replace the rectifiers in the 256 Switchroom for the Main Campus telephone system. No outage is expected as the vendor will use temporary chargers to support the loads while they remove and replace the existing rectifiers.
Please contact UNM IT Customer Support Services at 505-277-5757 if any issues arise during or after the maintenance window.
Cascade Update (March 30th, from 8am to 12pm)
Type: Announcement
Period: 3/30/24 8:00 am - 3/30/24 12:00 pm
To ensure continued support and maintenance for our campus and HSC sites, we will be updating the Cascade site to a newer version. There will be an outage affecting Cascade, but will not impact UNM's published sites such as www.unm.edu.
If you have any questions or concerns, please call the IT service desk at (505) 277-5757